2. Duties Answer questions about products, services, and policy.
Carry the responsibility of resolving any problems with merchandise.
Inquiries may range from prices and available products to shipping and return policy.
Typically involve answering the telephone and using cash registers, depending on the specific retail store.
Customer service associates oftentimes work alone or carry out individual tasks.

3. Education Required
High school diploma or equivalent to one.
Bilingual skills are considered a plus.
Customer services associates typically receive paid training.
Length of training varies.

4. Abilities Required Strong comunication and problem solving skills
Good interpersonal skills.
Positive attitude.
Confidence.
Professional at all times and demonstrate a firm command of store policy.
working knowledge
computers and basic software.

5. Salary Average pay from minimum wage and tops out over $20.00 an hour.
The average overall pay at roughly $11.00 an hour or $23,000 per year.
More experienced representatives may earn salaries in excess of $40,000 per year.
New York City, NY, Chicago, IL, and Atlanta, GA, historically offer customer service representatives the highest wages.

6. Locations Anywhere possible Outside the Country Main and small cities
Los Angeles
New York

7. Availability typical customer service works an eight-hour day.
May feature longer shifts.
May work either night or day shifts based on need.
Employment benefits vary by retailer
generally include 401(k) retirement plans, paid time off, discounts on products and merchandise, and insurance options for qualified employees.

8. Works Cited