1. The eGOBS International Electronic Government Observatory
Budapest, Corvinus University, 12 May 2006
The eGOBS International Electronic Government Observatory
Prof. Dr. Francisco Javier García Marco, on behalf of the Network on Electronic Government and the eGov-DP&ES Research Taskforce
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2. Aims Aims Applications eGov observatory
Budapest, Corvinus University, 12 May 2006
Aims
Aims
Applications
eGov observatory
Independent from governments or commercial interests
Study the conformation of eGov initiatives to the good norms, practices, procedures and principles, with a focus on legal aspects
Identify trends, problems and best practices
Support planning and auditing
Apply and test theories and problems
Legal
Sociopolitical
Statistical
Etc.
LEFIS, WG 4 Meeting
Budapest, Corvinus University, 12 May 2006
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3. The network American members: Collaborators:
Budapest, Corvinus University, 12 May 2006
The network
EGOBS is an initiative of the Network on Electronic Government coordinated from 2003.
The Observatory is part of the Legal Framework for the Information Society (LEFIS), funded by the European Union and has a grant from the Alpha program.
European partners:
University of Zaragoza (Coordinator)
University of Münster (Germany)
University of Belfast (UK)
University of Burgos (Spain)
University of Valladolid (Spain)
American members:
National University of la Plata (Argentina)
University Diego Portales of Santiago de Chile
University of the Havana (Cuba)
University of the Republic of Montevideo (Uruguay).
Collaborators:
The Association for the Promotion of the Technologies of the Information and the Electronic Trade (APTICE)
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Budapest, Corvinus University, 12 May 2006
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4. Budapest, Corvinus University, 12 May 2006
Background
Measuring electronic government development: towards a eGov metric
Why to measure eGov developments
Actions from governments and intergovernmental institutions
European Union
United Nations, etc.
The eGOBS model
Background
Foreground: The eGOBS proposal
Implementation
The Alpha network in Latin America
Prospective study of Spanish regional e-administrations
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5. Budapest, Corvinus University, 12 May 2006
The European Union
In 2001 the European Union adopted a set of twenty eGovernment indicators for benchmarking eEurope
twelve indicators related to public services for citizens,
eight indicators related to public services for business
In 2005 the IDABC eGovernment Observatory published a report on eGovernment in the Member States of the European Union, the compilation of the eGovernment Observatory Factsheets for the 25 EU Member States.
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6. The European Union factsheets (1)
Budapest, Corvinus University, 12 May 2006
The European Union factsheets (1)
Country Profile: basic information about the country and its political structure, and key indicators regarding its advancement in the Information Society area.
eGovernment History: major past e-government developments and milestones, in the context of both Information Society and administrative modernisation policies.
eGovernment Strategy: vision, objectives and principles supporting the drive to electronic service delivery and e-enabled government modernisation.
eGovernment Legal Framework: key legal texts impacting on the development of e-government and of the Information Society.
eGovernment Actors: key organisations involved in the e-government drive, at central as well as at regional and local level.
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7. The European Union factsheets (2)
Budapest, Corvinus University, 12 May 2006
The European Union factsheets (2)
eGovernment ‘Who’s Who’: main decision-makers and executives steering and shaping the move to e-government.
eGovernment Infrastructure: key components of the infrastructure established to support the drive to e-enabled government and public services.
eGovernment services for citizens: availability and sophistication of e-services for citizens, based on the eEurope common list of basic public services.
eGovernment services for businesses: availability and sophistication of e-services for businesses, based on the eEurope common list of basic public services.
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8. Budapest, Corvinus University, 12 May 2006
The United Nations
UN Global Egovernment Readiness Report 2005: From E-government to E-Inclusion / Department of Economic and Social Affairs of the United Nations Secretariat. United Nations, UPAN/2005/14
Publishes results from the UN Global E-government Survey 2005
Centred on the information access gap and the necessary actions for e-inclusion
Provides information and sources about the situation in many countries and
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9. The EGOBS model (1): overview
Budapest, Corvinus University, 12 May 2006
The EGOBS model (1): overview
Methodology
Backgrounds
Architecture
Structure of indicators
Structure of each indicator
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10. The EGOBS model (2): methodology
Budapest, Corvinus University, 12 May 2006
The EGOBS model (2): methodology
identifying the classification categories of eGovernment and define the areas of study
defining the measurable aspects for the eGovernment development in each category
defining a set of indicators to measure the eGovernment development in each category (Oslo, EFQM and usability studies models)
establishing a protocol to obtain the indicators efficiently
trying the model
evaluating and correcting it
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11. The EGOBS model (3): backgrounds
Budapest, Corvinus University, 12 May 2006
The EGOBS model (3): backgrounds
The EGOBS models builds on four previous models:
the Oslo Manual, allowing analysis of the electronic government as a social and technological innovation process;
the model of the European Foundation for Quality Management, permitting consideration of the final criteria for electronic government success, i.e. citizens’ satisfaction;
usability approaches on the line of Nielsen and other complementary tools, enabling analysis of technical aspects of electronic government web-based platforms ; and…
a faceted classification of the eGov domain (DP&ES RT)
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12. The EGOBS model (4): Architecture
Budapest, Corvinus University, 12 May 2006
The EGOBS model (4): Architecture
A process model
input (resources) > output (products) > outcome (impacts)
A stratigraphical model (analysis layers)
Actors: C2C, G2G, C2G, B2G, etc.
Areas: Foreign activity, Taxes and public treasury, Regulation and control, Economic promotion, Public infrastructures and services, Education and culture, Health, Social protection, Security and order
Level of government: international, national, regional, local…
Procedures: Technology development, Incentives and assistance, Education and training, Judging, interpreting and applying normative, Certification, Control and policing, Sanctioning
Policies for application development
A contextual model
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13. Budapest, Corvinus University, 12 May 2006
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14. The EGOBS model (5): structure
Budapest, Corvinus University, 12 May 2006
The EGOBS model (5): structure
The 93 indicators are organized into four parts and each part into areas.
The four parts are processually organized and collect information for:
Contextual indicators
Input indicators
Output indicators
Outcome indicators
The areas are described below.
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15. Input indicators I.1. Leadership I.2. Politics I.3. Alliances
Budapest, Corvinus University, 12 May 2006
Input indicators
I.1. Leadership
I.2. Politics
I.3. Alliances
I.4. Human resources
I.5. Financial resources
I.6. Application development policies
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16. Budapest, Corvinus University, 12 May 2006
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17. Output indicators II.1. Number of services
Budapest, Corvinus University, 12 May 2006
Output indicators
II.1. Number of services
II.2. Level of services in critical processes
II.3. Integration
II.4. Navigability
II.5. Searchability (internal)
II.6. Searchability (external)
II.7. Accessibility with special needs
II.8. Currency
II.9. Responsibility
II.10. Linguistic accessibility
II.11. Interoperability
II.12. Size
II.13. Multimedia
II.14. Availability
II.15. Feedback and quality policies
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18. Budapest, Corvinus University, 12 May 2006
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19. Budapest, Corvinus University, 12 May 2006
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20. Outcome indicators III.1. Service use III.2. User satisfaction
Budapest, Corvinus University, 12 May 2006
Outcome indicators
III.1. Service use
Number of sessions by year
Citizens percentage using on-line service, over citizens using the service
III.2. User satisfaction
Percentage of satisfactory sessions in a year
Average subjective satisfaction according to a seven point scale
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21. Structure of each indicator (example)
Budapest, Corvinus University, 12 May 2006
Structure of each indicator (example)
INDICATOR I.3.2: Number of projects with other governmental entities
Question: How many projects related to electronic administration the organization maintains or has maintained with other governmental entities?
Sources: Unit and person responsible
Answer: 0,1,2,...
Observations:
1.- (compulsory) Type the title of the project, person in charge, participating entities, funding, and starting and ending dates.
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22. Tools (1): general philosophy
Budapest, Corvinus University, 12 May 2006
Tools (1): general philosophy
Data to derive the indicators must be extracted from four different sources with four different methodologies:
Statistical databases
Bibliographical catalogues
Observation and analysis of the egovernment portals
Interviews with informed and responsible persons
Because of that, each kind of information has been desgregated in a different questionnaire, so that the time of the researchers can be optimized.
The questionnaires are available in pdf and msword formats and also on line using phpsurveyor.
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23. Tools (2): the four questionnaires
Budapest, Corvinus University, 12 May 2006
Tools (2): the four questionnaires
Questionnaire Phase 0: Search data in the statistical institutes of the countries corresponding to the evaluated websites.
Phase I: Search data in documental databases, search engines, listings…
Phase II: Analysis of the target website.
Phase III: Interview with organization personnel in charge of the target website or other authorized personnel.
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24. Tools (3): general data Budapest, Corvinus University, 12 May 2006
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25. Budapest, Corvinus University, 12 May 2006
Implementation
With an EU Alpha grant an “ALFA Network of Electronic Government” was approved
15 researchers are involved to the project, working in various South America countries (Argentina, Chile and Uruguay
A pilot study is also being developed in Spain, where a group of 25 students are doing research on the Internet portals of the autonomous regional governments.
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26. Main expected results Theoretical: Empirical: Operational:
Budapest, Corvinus University, 12 May 2006
Main expected results
Theoretical:
information about the model: its relevancy and systematicity
Empirical:
information about the development of eGov policies, products and services
Operational:
information about the costs and problems regarding such a complex survey
Methodological:
information about the best indicators and the redundant ones after the statistical analysis, so that a smaller and therefore cheaper model can be obtained
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27. References The eGOBS International Electronic Government Observatory
Budapest, Corvinus University, 12 May 2006
References
Javier García Marco, Fernando Galindo, Pilar Lasala, Andrés Yubero: Towards an Ontology for Knowledge Organisation in the Field of eGovernment. EGOV (Workshops and Posters) 2005:
Javier García Marco, Pilar Lasala: Measuring eGovernment Performance. EGOV (Workshops and Posters) 2005:
The eGOBS International Electronic Government Observatory
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Budapest, Corvinus University, 12 May 2006
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