Civility, Safety and Interaction Online

Civility, Safety and Interaction Online
8/3/2018 Civility, Safety and Interaction Online February 2017 © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Agenda Study Overview Headlines Indices of Consumer Sentiment
Online Risks & Level of Concern Consequences & Actions Taken

Study overview Why Who Where What When
8/3/2018 Study overview Why The goal of this research is to shine a spotlight on the darker side of the Internet and how it harms adults and youth. We want to understand how threats to people’s reputations, privacy, relationships and physical safety manifest themselves online and raise awareness of the consequences. Who Internet users with quota groups for (target N=250 for each group) Adults 18-74, Youth 13-17 Sample was weighted 50% male, 50% female Where 14 countries:, Australia, Belgium, Brazil, Chile, China, France, Germany, India, Mexico, Russia, South Africa, Turkey, USA, UK What Web-based survey methodology (CAWI) Average survey length 12 minutes Survey could be taken on a PC or mobile device When June 18 – Jun 28, 2016 © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Research questions 1 2 3 How did people feel about civility, safety & interactions online? Which online risks had people experienced? How concerned were people about those online risks? 4 When and how often had these online risks occurred? And what were the consequences and actions taken? Where did people go to find help? 5 6

Headlines People expressed positive sentiment about civility online
While finding the internet overall to be a ‘civil’ place, there were strong concerns over safety, both today and in the future. The level of online interactions are expected to remain high. This suggested more vigilance will be required to fight online risks in the future. 65% had been a victim of at least one online risk The most prevalent online risks were Unwanted contact (43%), Treated mean (22%), Trolling and Receiving unwanted sexts (21%) and Online harassment (17%). Nearly eight in ten (78%) had been exposed to online risks when family & friends were included. 51% had met the perpetrator of the online risk face to face (58% among youth). 50% reported that they were extremely or very concerned about online risks Future concerns were highest for various forms of Harassment, Unwanted contact and Damage to reputation.

Headlines Three in ten online risks happened within the past month
30% experienced an online risk within the past week or month. 12% reported at least one risk happened every/almost every time they went online. The consequences of online risk exposure were severe 30% said they lost trust for people offline. 23% were more stressed out. 18% lost a friend People increased their privacy to protect themselves 42% changed their privacy settings on social media while 42% reduced the amount of personal information they shared. Consumers don’t know where to get help If they needed assistance, 62% said they did not know or were unsure about where to find help with an online risk.

Headlines – Country Detail
Country differences were best explained by online maturity and culture Mature online countries reported lower incidence of online risks and consequences. Collectivist cultures reported higher incidence of online risks and consequences. Concern about online risks was lower in less mature online countries. People were more likely to have met in person their offender in less mature online countries. The propensity to take action was higher in less mature online countries. Confidence in dealing with online risks was higher in less mature online countries BRICs high civility scores masked above average online risk exposure. Levels of Harassment were consistently highest in Russia and South Africa. Mexico reported the highest incidence of Sexual risks. Doxing was a big problem in China. Concern ran highest in Mexico, India, Brazil and South Africa. Facebook was the primary platform for online risks across all countries. China’s market is unique

Adults had… Youth had… Slightly higher incidence of online risk exposure Greater exposure to sexual risks Became less trusting of others and reduced their interactions online More optimism about the outlook for their personal safety Higher levels of online interactions Greater exposure to trolling and bullying A stronger likelihood to have met the offender Higher propensity to share online risk experiences with their family and friends Experienced their online risks more recently and often More concern about future online risks Suffered social and academic losses Greater likelihood to confront or retaliate against an offender. Not likely to turn to parents. Less confidence and knowledgeable about where to find help dealing with an online risk

Males had… Females had…
Reported a higher exposure to online risks More optimism about the future of civility and safety Expected more interactions in the future Experienced risks more recently A greater likelihood to retaliate against the person(s) responsible for the online risk Higher concerns across the vast majority of online risks A greater propensity to lose trust both online and offline, lose sleep and become more stressed A greater likelihood to increase privacy and reduce the amount of information shared online

Social circles and culture influences civility
8/3/2018 Social circles and culture influences civility Me Family & Friends Acquaintances & Colleagues Strangers Cyberbullying Harassment Predators We expect civility to be strongest among people in our inner social circles getting progressively weaker the farther out we go. The social costs of incivility are greater in cultures that place higher value on societal harmony (i.e., collectivism). © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Microsoft Digital Civility Index (DCI)
Total Microsoft Digital Civility Index (DCI) Intrusive Behavioral Reputational Sexual 65%Civility Index Treated mean Trolling Online harassment Cyberbullying Swatting Doxing Damage to personal reputation Damage to work reputation Unwanted contact Hate speech Discrimination Terrorism recruiting Unwanted sexting (received or sent) Sexual solicitation Sextortion “Revenge porn” Q.2: Which of these has ever happened to you ONLINE <insert risk>?

Sentiment trends: Civility, Safety, Interactions
PAST YEAR 1 YEAR AHEAD AVERAGE Consumers felt civility improved in the past year*… 74 …and felt civility will get slightly better in the future* 84 94 …but felt their identity and activities were less secure*… …and will continue to be less secure* in the future 112 104 108 144 …and increased the interactions** they had online… 138 …and continuing to increase their interactions** in the future 141 * Score calculation = (% worse - % better) x ). Lower numbers means civility or safety improved in the past year or will be better one year from now. ** Higher numbers means greater interactions expected in the next year, (% better - % worse) x )

Lifetime exposure to online risks was high
Total Lifetime exposure to online risks was high 65% (Avg. = 2.2) 78% (Avg. = 4.9) 61% (Avg. = 2.7) Me Me, Family, Friends Family, Friends Q.2: Which of these has ever happened to you or to a friend/family member ONLINE <insert risk>?

Unwanted contact was the most common risk Happened to me
8/3/2018 Total Unwanted contact was the most common risk Happened to me Intrusive – 50% Behavioral – 39% Sexual threats – 44% (net) Reputation damaged – 43% (net) Sexual – 30% Reputational – 19% Q.2: Which of these has ever happened to you or to a friend/family member ONLINE <insert risk>? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Most family and friends have been exposed to risks
8/3/2018 Total Most family and friends have been exposed to risks Intrusive – 61% (+20) Behavioral – 61% (+20) Sexual – 46% (+16) Reputational – 40% (+23) Sexual threats – 44% (net) Reputation damaged – 43% (net) Happened to me Happened to me, family or friend Q.2: Which of these has ever happened to you or to a friend/family member ONLINE <insert risk>? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

51% had met the person responsible face to face
Total 51% had met the person responsible face to face 51% had met the offender (experienced any online risk) People are most likely to have met the offender in person when… 17 Q.5: Have you ever met the person(s) in the real world who did not treat you in a civil manner when you were online?

Total 50% were extremely/very concerned about online risks Future concerns were highest for various types of Behavioral and Reputational risks. High concern Low incidence High incidence High concern Low concern Low incidence High incidence Low concern Q.3: Overall, are you more or less concerned about the online risks as described in the previous question? Q.4: How concerned are you that these online risks will become MORE COMMON a year from now

8/3/2018 Total 26% experienced an online risk in the past month 12% experienced at least one online risk in the past week. Less recent High frequency More recent High frequency Every/almost every time – discrimination – 18%, hate speech - 14%, trolling – 15% Less recent Low frequency More recent Low frequency Q.6: When was the last time these events happened to you <insert online risk>? Q.7: How often do you experience these events when you are interacting with other people online<insert online risk>? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Total The loss of trust was the most severe consequence 67% reported at least one consequence happened to me Q9: …Please tell us if any of the following has ever happened to you or to a friend/family member as a consequence of being treated uncivilly.

People increased their privacy to protect themselves
Total People increased their privacy to protect themselves 8 in 10 took action People relied on taking action themselves rather than ask for help Q.12: Have you ever taken any of the following actions after being treated in an uncivil manner online?

Most people did not know where to get help
8/3/2018 Total Most people did not know where to get help Confidence in managing incivility ran high … Yet, many don’t know where to turn for help Even among those who were confident, 53% said they don’t know or are unsure of where to get help Q.10: How confident are you in your ability to manage uncivil behavior online?, Q.11: If you need help, do you know where to get help to manage uncivil behavior online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Key Findings Adults & Youth
8/3/2018 Key Findings Adults & Youth © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Youth felt safer and interacted more than adults
Adults & Youth Youth felt safer and interacted more than adults * Lower numbers mean greater civility or safety, (% worse - % better) x ** Higher numbers mean greater interactions, (% better - % worse) x

Adults reported more online risks than youth
Adults & Youth Adults reported more online risks than youth Adults (67%) were more likely to experience an online risk than youth (62%). Adults reported higher incidence of Sexual risks than youth. Youth were more likely to suffer from Trolling, Bullying and Treated mean than adults. Happened to me Adult Youth Difference Sexual solicitation 19% 10% 9% Unwanted contact 48% 39% Unwanted sexting (rec.) 25% 17% 8% Unwanted sexting (sent) 15% 5% Doxing 14% 4% Damage to work rep 3% 2% Sextortion 3% 0% Online harassment 17% Terrorism recruiting 1% Revenge porn Swatting 4% -1% Discrimination 10% 11% Damage to personal rep 8% 9% -2% Hate speech 15% 17% Cyberbullying 7% 11% -4% Trolling 19% 23% Treated mean 25% -6% Q.2: Which of these has ever happened to you or to a friend/family member ONLINE <insert risk>?

Youth were more likely to share bad experiences
Adults & Youth Youth were more likely to share bad experiences Happened to family or friend Adult Youth Difference Treated Mean 33% 44% 11% Cyberbullying 19% 29% Trolling 35% 10% Hate speech 28% 36% 8% Damage to personal rep 27% Discrimination 22% Youth reported higher incidence across the majority of online risks among family and friends compared to adults. This suggested youth were more willing to share their online risk experiences. Online harassment 29% 35% 6% Revenge pornography 7% 11% 4% Sextortion Swatting 8% 3% Terrorism recruiting 2% Doxing 27% 1% Unwanted Sexting (sent) 23% 0% Damage to work rep 14% Unwanted contact 58% 57% -1% Unwanted Sexting (received) 34% 32% -2% Sexual solicitation 27% 22% -5% Q.2: Which of these has ever happened to you or to a friend/family member ONLINE <insert risk>?

Youth were more likely to have met the offender
Adults & Youth Youth were more likely to have met the offender 58% of Youth have met the offender (experienced any online risk) People were most likely to have met in person the offender when… 27 Q.5: Have you ever met the person(s) in the real world who did not treat you in a civil manner when you were online?

Youth expressed greater pessimism about the future
Adults & Youth Youth expressed greater pessimism about the future Overall concern was the same for adults and youth. However, youth expressed greater concern at the individual risk level – especially Sexual risks and Harassment. Current Overall Concern Future Concerns (Index: top 2 box – bottom 2 box) Adult Youth Difference “Revenge porn” 76 97 21 Sextortion 79 98 19 Sexual solicitation 82 101 Treated mean 88 107 Unwanted sexting (sent) 78 96 18 Cyberbullying 93 111 Trolling 86 104 18 Unwanted sexting (received) 84 101 17 Online harassment 98 113 15 Discrimination 91 13 Damage personal rep 99 112 Unwanted contact 108 10 Swatting 81 91 10 Hate speech 94 104 Damage to work rep 90 95 5 Terrorism recruiting 96 100 4 Doxing 113 116 3 Q.3: Overall, are you more or less concerned about the online risks as described in the previous question? Q.4: How concerned are you that these online risks will become MORE COMMON a year from now

Youth experienced Behavioral risks more recently
8/3/2018 Adults & Youth Youth experienced Behavioral risks more recently Experienced risk past week or month Adult Youth Incidence Unwanted contact 13% 9% 43% Treated Mean 3% 6% 22% Trolling 5% 21% Unwanted sexting (received) 4% Online harassment 17% Hate speech 16% Adults reported Sexual risks had happened more recently compared to youth. Adult Youth Experienced risk past week or month Adult Youth Intrusive 19% 17% Behavioral 11% Sexual 12% 9% Reputational 6% Sexual solicitation 5% 3% 15% Doxing 4% 12% Unwanted Sexting (sent) Discrimination 10% Cyberbullying 2% 9% Damage to personal reputation 8% Damage to work reputation 1% 4% “Revenge porn” 3% Sextortion Swatting Terrorism recruiting 0% Q.6: When was the last time these events happened to you <insert online risk>? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Adults reported greater regularity of Sexual risks
Adults & Youth Adults reported greater regularity of Sexual risks Experienced every/almost every/sometimes Adult Youth Incidence Unwanted contact 16% 14% 43% Treated mean 6% 10% 22% Trolling 7% 21% Unwanted sexting (received) 8% 5% Online harassment 17% Hate speech Sexual solicitation 11% 16% 15% Doxing 6% 5% 12% Unwanted sexting (sent) 4% Discrimination 10% Cyberbullying 3% 9% Damage personal rep 8% Damage to work rep 2% 4% “Revenge porn” 1% 3% Sextortion -1% Swatting Terrorism recruiting 0% Q.7: How often do you experience these events when you are interacting with other people online<insert online risk>?

Adults & Youth Youth suffered social loss, Adults withdrew socially Any consequence: Adults = 84%, Youth = 88% Loss of trust & increased stress Adults were more wary of their online interactions Consequence Adult Youth Became less trusting of other people offline 31% 29% My life became more stressful 23% Lost sleep Spent time and energy avoiding the offender 17% 16% Became depressed 15% Stopped communicating with another member of the family 13% 10% Lost money Personal reputation was damaged 11% Negatively affected my work performance 9% Was bullied or harassed offline 12% Took out my frustration on a co-worker or customer 7% Was physically threatened offline 8% Intentionally spent less time at work 6% 5% Had thoughts of suicide 4% Was physically harmed offline Quit my job 2% Consequence Adult Youth Became less trusting of other people online 42% 37% Tried to be more constructive in my criticism of other people 29% 25% Was less likely to participate in blogs and forums 23% 20% Youth were more likely to suffer social & academic losses Consequence Adult Youth Lost a friend 16% 20% Negatively affected my school performance 6% Intentionally spent less time at school 4% 13% Q9: …Please tell us if any of the following has ever happened to you or to a friend/family member as a consequence of being treated uncivilly.

Most people don’t know where to get help
Adults & Youth Most people don’t know where to get help Adults were slightly more confident managing incivility… Youth were more knowledgeable about where to get help Even among those who are confident, 44% of youth and 53% of adults said they don’t know or are unsure of where to get help. 73% of adults don’t know or are unsure about where to get help Q.10: How confident are you in your ability to manage uncivil behavior online?, Q.11: If you need help, do you know where to get help to manage uncivil behavior online?

People reduced exposure to mitigate online risks
Adults & Youth People reduced exposure to mitigate online risks Youth were more likely to confront their offender or retaliate. Youth turned to teachers or school administrators for help, but not parents. Q.12: Have you ever taken any of the following actions after being treated in an uncivil manner online?

Key Findings Country Detail
8/3/2018 Key Findings Country Detail © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Mature Internet markets had lower exposure to online risks
Country Mature Internet markets had lower exposure to online risks 65% 78% 61% (Avg. = 2.2) (Avg. = 2.7) (Avg. = 4.9) Happened to… Me Family, Friends Me, Family, Friends South Africa 78% 70% 88% Mexico 76% 82% 92% Russia 74% 67% 87% Chile 72% Brazil 71% 73% 85% Turkey China 77% India 63% 68% Germany 62% 48% France 60% 38% Belgium 59% 44% 69% US 55% 56% Australia 51% 45% 64% UK 40% Q.2: Which of these has ever happened to you or to a friend/family member ONLINE <insert risk>?

Trends for Civility were mostly positive but negative for Safety Only China and India had positive Safety trends Trend for Civility vs. Safety (Average of past + future) How to read the trend scores Trend scores are an average of the past year (i.e.,, did safety get better or worse) and one year from now scores (i.e., will safety get better or worse). Civility, safety scores below 100 indicate a positive trend. Interaction scores above 100 indicate an upward trend. A score of 100 means the percentage of people saying better or worse was the same. Safety Worse Civility Better Safety Worse Civility Worse Country Interaction Score Brazil 167 China 165 Chile 162 Mexico 161 India 156 South Africa 155 Russia 145 Turkey 137 Belgium 128 US 127 Australia 123 UK 120 Germany 111 France 110 Safety Better Civility Better Safety Better Civility Worse

BRICs high civility scores masked high online risk levels
Country BRICs high civility scores masked high online risk levels Q.2: Which of these has ever happened to you or to a friend/family member ONLINE <insert risk>?

Unwanted contact was a universal risk Intrusive, Happened to me
Country Unwanted contact was a universal risk Intrusive, Happened to me Unwanted contact Avg. = 43% t Hate Speech Avg. 16% t Discrimination Avg. = 10% t Terrorism recruiting Avg. 1% t Q.2: Which of these has ever happened to you or to a friend/family member ONLINE <insert risk>?

Country Russia & South Africa ranked high on Behavioral risk Behavioral, Happened to me Treated mean Avg. = 22% Trolling Avg. = 21% Online Harassment Avg. 17% Cyberbullying Avg. = 9% t Swatting Avg. 3% t t t t White arrows indicate average score Q.2: Which of these has ever happened to you or to a friend/family member ONLINE <insert risk>?

Sexual risks were highest in Mexico Sexual, Happened to me
Country Sexual risks were highest in Mexico Sexual, Happened to me Unwanted Sexting (received) Avg. = 21% Unwanted Sexting (sent) Avg. 12% Sexual Solicitation Avg. = 15% Revenge porn Avg. 3% Sextortion Avg. = 3% t t t t t Q.2: Which of these has ever happened to you or to a friend/family member ONLINE <insert risk>?

Doxing was a big problem in China Reputational, Happened to me
Country Doxing was a big problem in China Reputational, Happened to me Doxing Avg. = 12% Damage to personal reputation Avg. = 8% Damage to work reputation Avg. 4% t t t Q.2: Which of these has ever happened to you or to a friend/family member ONLINE <insert risk>?

Country People were more likely to have met the offender in less mature online countries The greatest likelihood of meeting the offending person was in China and Brazil. Avg. Internet penetration - 88% Avg. Internet penetration 57% Met in person More likely Less likely Q.5: Have you ever met the person(s) in the real world who did not treat you in a civil manner when you were online?

Mature online markets showed lower concern for future risk
8/3/2018 Country Mature online markets showed lower concern for future risk People in six less mature online markets felt that online risks would worsening in the future. China and Russia were the exceptions. Overall, consumers had lower concerns about the future of online risk compared to the present. Avg. Internet penetration - 88% Avg. Internet penetration 57% Overall concern - the sum is greater than the parts Q.3: Overall, are you more or less concerned about the online risks as described in the previous question? Q.4: How concerned are you that these online risks will become MORE COMMON a year from now © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Country China had much higher recency of online risks Mexico had the highest frequency of exposure Less mature online markets reported higher frequency of online risks compared to mature markets. *Every time, almost every time, sometimes Q.6: When was the last time these events happened to you <insert online risk>? Q.7: How often do you experience these events when you are interacting with other people online<insert online risk>?

Consequences were lower in mature online countries
8/3/2018 Country Consequences were lower in mature online countries The U.S. reported similar levels of consequences as consumers in less mature Internet countries. Avg. Internet penetration - 88% Avg. Internet penetration 57% Consequences Greater Fewer US is highest among the advanced countries Q9: …Please tell us if any of the following has ever happened to you or to a friend/family member as a consequence of being treated uncivilly. © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

People were more likely to act in less mature online countries
Country People were more likely to act in less mature online countries Higher levels of taking action in less mature markets could be a function of higher online risk exposure along with having fewer established social rules about online behavior. Avg. Internet penetration - 88% Avg. Internet penetration 57% Actions Taken More likely Less likely Q.12: Have you ever taken any of the following actions after being treated in an uncivil manner online?

Less mature markets showed higher confidence
Country Less mature markets showed higher confidence Consumers in less mature online markets generally had higher confidence levels. This might be due to the relatively higher proportion of early adopters in those countries. Less mature online countries Mature online countries Q.10: How confident are you in your ability to manage uncivil behavior online?,

Country People in Germany, Chile, & the U.S. were most knowledgeable about where to get help Less mature online countries Mature online countries Q.11: If you need help, do you know where to get help to manage uncivil behavior online?

Gender

Sentiment: Future Civility, Safety, Interactions
Gender Sentiment: Future Civility, Safety, Interactions Civility* Safety* Interactions** Male Female 92 96 106 111 116 81 97 26 27 129 124 107 65 73 98 103 82 87 99 94 105 114 93 118 Male Female 102 106 113 122 123 126 93 81 105 43 38 115 125 124 77 84 117 101 112 109 118 Male Female 139 136 117 121 120 124 169 165 156 157 164 166 113 109 108 112 159 148 155 149 142 151 130 116 129 111 TOTAL Australia Belgium Brazil Chile China France Germany India Mexico Russia South Africa Turkey United Kingdom United States * Score calculation = (% worse - % better) x ). Lower numbers means greater civility or safety expected in the next year. ** Score calculation = (% worse - % better) x ). Higher numbers means greater interactions expected in the next year.

Males reported higher incidence of online risks
Gender Males reported higher incidence of online risks Happened to me Male Female Difference China 75% 58% 17% Belgium 66% 52% 14% France 65% 55% 10% United States 60% 51% 9% Brazil 67% 8% Germany 59% 6% Russia 77% 72% 5% Mexico 78% 74% 4% India 64% 61% 3% Turkey Chile 0% South Africa United Kingdom 44% 45% -1% Australia 48% -3% Q.2: Which of these has ever happened to you or to a friend/family member ONLINE <insert risk>?

Males reported more risks across all categories
8/3/2018 Gender Males reported more risks across all categories Intrusive: M-52,% F-49% Behavioral: M-42%, F-36% Sexual: M-32%, F-27% Reputational: M-21%, F-16% Sexual threats – 44% (net) Reputation damaged – 43% (net) Male Female Q.2: Which of these has ever happened to you ONLINE <insert risk>? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Equal likelihood to have met the person responsible
Gender Equal likelihood to have met the person responsible People are most likely to have met the offender in person when… 53 Q.5: Have you ever met the person(s) in the real world who did not treat you in a civil manner when you were online?

Gender Females showed higher concern about most risks Sexual risks had the greatest number of differences between genders Risk Male Female Diff. (NET) Any 62% 63% -1% Intrusive 55% 57% 0% Terrorism recruiting 38% 40% Hate speech 35% 37% -2% Discrimination 34% Unwanted contact 36% Behavioral 53% Online harassment Cyberbullying Treated Mean 33% -3% Trolling 32% Swatting 30% Reputational 52% Doxing 42% 45% Damage to personal rep Damage to work rep Sexual 46% 49% Sexual solicitation 31% Unwanted Sexting (received) Sextortion -4% "Revenge porn" Unwanted Sexting (sent) Q.3: Overall, are you more or less concerned about the online risks as described in the previous question? Q.4: How concerned are you that these online risks will become MORE COMMON a year from now

Males experienced risks more recently
8/3/2018 Gender Males experienced risks more recently Every/almost every time – discrimination – 18%, hate speech - 14%, trolling – 15% Q.6: When was the last time these events happened to you <insert online risk>? Q.7: How often do you experience these events when you are interacting with other people online<insert online risk>? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Gender Females experienced a greater loss of trust In several cases, females reported higher levels of consequences than males Consequence Male Female (NET) Any 66% 68% Became less trusting of other people online 37% 42% Became less trusting of other people offline 27% 32% Tried to be more constructive in my criticism of other people 26% Lost sleep 21% 25% My life became more stressful 20% Was less likely to participate in blogs and forums 22% Lost a friend 17% 19% Spent time and energy avoiding the offender 15% Became depressed 14% Negatively affected my school performance 13% Consequence Male Female Stopped communicating with another member of the family 11% 12% Lost money 13% 10% Was bullied or harassed offline 9% Personal reputation was damaged Negatively affected my work performance Intentionally spent less time at school 8% Was physically threatened offline 7% Took out my frustration on a co-worker or customer Intentionally spent less time at work 6% 5% Had thoughts of suicide 4% Was physically harmed offline Quit my job 3% Q9: …Please tell us if any of the following has ever happened to you or to a friend/family member as a consequence of being treated uncivilly.

Gender Females were more likely to increase privacy Males more often retaliated against the person responsible Q.12: Have you ever taken any of the following actions after being treated in an uncivil manner online?

Males were more confident in managing incivility
8/3/2018 Gender Males were more confident in managing incivility Among those who were extremely/very confident, 53% of males and 52% of females said they don’t know or are unsure of where to get help Q.10: How confident are you in your ability to manage uncivil behavior online?, Q.11: If you need help, do you know where to get help to manage uncivil behavior online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Appendix

Devices used Any used, Used most often
8/3/2018 Devices used Any used, Used most often only only © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Connection location Any used, Used most often
8/3/2018 Connection location Any used, Used most often only only Home Work Public School Any Most Total 96% 87% 25% 9% 19% 1% 2% Australia 99% 94% 4% 26% Belgium 97% 93% 15% 12% 16% Brazil 95% 84% 30% 14% 23% 22% Chile 92% 85% 21% 13% China 98% 78% 42% 17% 36% 28% 5% France 18% 0% Germany 20% 27% India 83% 35% Mexico Russia 89% 7% South Africa 29% 3% Turkey 90% 80% UK US 91% © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

8/3/2018 Profiles Adults 18 and older were recruited from online research panels in each country/region, with samples drawn to reflect the age mix of those who go online there. © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Civility, Safety, Interaction score comparisons
United States vs. International* Adult vs. Youth *Average of Australia, Belgium, Brazil, Chile, China, France, Germany, India, Mexico, Russia, South Africa, Turkey and United Kingdom

Australia: Age & Gender comparison
Significant at 95% confidence interval *Caution – small base sizes (N<50)

Belgium: Age & Gender comparison
Significant at 95% confidence interval *Caution – small base sizes for individual risks (N<50)

Brazil: Age & Gender comparison

Chile: Age & Gender comparison

China: Age & Gender comparison

France: Age & Gender comparison

Germany: Age & Gender comparison

India: Age & Gender comparison

Mexico: Age & Gender comparison

Russia: Age & Gender comparison

South Africa: Age & Gender comparison

Turkey: Age & Gender comparison

United Kingdom: Age & Gender comparison

United States: Age & Gender comparison

Connect with us online! Microsoft.com/Safety Facebook.com/SaferOnline
Twitter.com/Safer_Online Youtube.com/MSFTOnlineSafety

8/3/2018 © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied. © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

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