1. Using regulatory data: better information for better business
Richard Williams

2. Information we could publish
Online digital register about firms and solicitors:
Basic regulatory information
Enforcement action
First tier complaints data
Areas of practice

3. Information firms could publish
Price
Description of services
Regulatory protections
How to complain (including to Legal Ombudsman)
Insurance details

4. Possible price categories
For people
For small firms
Residential conveyancing
Uncontested divorce not including children and finance issues
Financial disputes within divorce
Drafting of wills
Probate/Estate administration
Drafting of Power of Attorney
Motoring offences
Personal injury (plaintiff)
Employment tribunal cases
Employment tribunal cases
Debt recovery
Licensing applications in relation to business premises

5. Positive impact for firms
Growth opportunities as more people use legal services for the first time and shop around
The opportunity to use positive marketing to emphasise the regulatory protections available and a good complaints record

6. Positive impact for people and small businesses
Encourage participation in market and make choice easier
A more competitive market - price and service
Increase understanding of the protections that apply

7. What support could we provide?
Supporting implementation
Possible impact
Firms will need to publish price and other information on website
People will choose lowest price
Negative perception of complaints data
What support could we provide?
Price and information guidance templates
Our proposals will empower people to shop around on more than just price
We will contextualise data to help people understand

8. Timetable
By the end of 2018