1. Harvard E-commerce Infrastructure and Support Model Proposal
Site Design and Development
In-house
Software vendors
Consulting firms
PR/Marketing firms
Hosting and Infrastructure Management
Transaction processing
Vendors
Customer Service
In house
Security
In house and at transaction processing vendor

2. Harvard Process
Central Financial Administration spoke to departments that were interested in ecommerce:
Harvard Extension School
Harvard Business School—executive education
Dining Services—including Crimson Cash
Libraries
Printing
Some discussions were already underway

3. Key Event
The bank agreed not charge for their end of service on ecommerce. The bank also put pressure on the ecommerce transaction processor candidates to reduce fees.

4. Picking an e-commerce vendor
Considered 6 transaction processing vendors:
ClearCommerce
CyberCash
CyberSource
PaymentNet
iBill
IC Verify

5. The choice
Only CyberSource would permit us to use our existing bank connection. The others offered only packages. The bank then put pressure on CyberSource to reduce fees. They did reduce them, even for the Extension School which had already signed with them.