1. BMC Support Portal

2. How to Register
Go to:
Click on Register link

4. Contract ID and password can also be found on your current support profile:
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5. Login to Service Cloud Support Portal
Go to:

6. Login to Service Cloud Support Portal
Click Login and
enter your details

7. Welcome to the portal

8. We can now submit a new case

9. Submit a New case

10. Submitting a new case

11. Submitting a case
Severity is linked to BMC Service levels which can be found:

12. After filling out form we can see possible solutions at the bottom of the page before we submit the case

13. Follow the link to see the possible solution

14. Using Search without logging a case

15. Using Search
Can Filter by Product
Can Filter by type of article:

16. Submitting via

17. Manage your cases

18. Read Documentation

19. Product Downloads
First time need to fill out details:

20. Product Downloads
You will now see the products you are licensed for:

21. Product Downloads
You can download from here

22. Supported Products
Gives us an A-Z list

23. Supported Products
Search for Service Core

24. Compatibility

25. Get Training

26. Contact Support

27. Ask the community

28. BMC Support Portal
Q & A