1. Stress-free IT REMOTE INFRASTRUCTURE MANAGEMENT
A Presentation by
Prabir Dasgupta
Nevaeh Technology Pvt. Ltd.
Nevaeh Technology Pvt. Ltd. HB 35, Sector – III, Salt Lake City, Kolkata – Phone: , Fax:
Copyright Nevaeh Technology Pvt. Ltd.

2. Elements of IT Infrastructure Management
Hardware & Network Software & Application Value Added Services
Server Management
Storage Management
Standard Desktop
Support
Network Management
Printer Management
OS Management
Management
Patch Management
Migration Services
Deployment Services
Help-desk Services
Asset Management
Risk Assessment
Business Continuity
L2, L3 Support
M o n i t o r i n g S e r v i c e

3. Monitoring: Key to Infrastructure Management
Proactive Approach
Reactive Approach
Monitoring Service
Downtime & Cost
High
Low

4. Challenges (& Stress ‘Accelerators’ !)
Manage increasing variety of equipments, software, OS, network & security threats.
Monitoring /Measurement Systems often at infancy.
Management Largely reactive:
- Fire fighting
- Planning takes a back seat

5. Infrastructure Management Changing Perspective
Infrastructure Management Change Drivers
Increasing organizational dependence on IT
Growing sophistication & complexity
Need for multi-skilled personnel
Demanding customers – move towards tighter SLAs
Need to move from reactive to proactive management / support
- 24X7 monitoring of health/status
Continuous risk assessment & mitigation

6. Proactive de-risking (through 24x7 monitoring)
Single window 24 x 7 monitoring & continuous health
checks to provide:
Monitoring of performance statistics such as CPU, memory, disk and interface utilization
Detection & Reporting on all potential faults.
Scanning and reporting on missing patches
Monitoring and reporting on login/logout activities by user/device, failed login details and account modification activity
Monitoring and reporting on firewall performance, configuration changes, Virtual Private Network (VPN) issues, and Operating System attacks

7. Managed Services Remote Infrastructure Monitoring & Management
Managed Services : Outsourcing of IT ‘Infrastructure Management’ comprising:
24X7 Monitoring Services:
- Heart of ‘Managed Services’ operations
- Supported from a central Network Operations Centre (NOC)
- Usually housed ‘offsite’ and remotely
- Hence Remote Infrastructure Monitoring (RIM)
Supported by backend Managed Services Engineers:
- Can be located separately or at NOC

8. RIM Functioning
Today, all active devices (& some passive ones) have built in ‘chips’ to
control device operations.
Chips contain ‘embedded software’ to poll & monitor key functions
of device operations.
Device status can be read/accessed through communication protocols
like SNMP, Modbus, SCADA, etc.
RIM functions through non-intrusive, non-invasive software agents
loaded at a central server or at each device, which continuously reads
each device status.
Device status communicated through Internet Cloud to NOC.
At NOC, device status of each device continuously displayed on
Central Console.
Support action initiated on basis of :
- Pre set threshold levels to generate alarms at NOC
- Help Desk complements NOC operations.

9. RIM Workflow

10. Remote Management - Effectiveness
Manageability
Index
Remote
Manageability
Index
Hardware & Network
Software & Application
Server Management %
Storage Management %
Standard Desktop Support %
Network Management %
Printer Management %
OS Management %
Management %
Patch Management %
Migration Services %
Deployment Services %
NOTE: A ‘HYBRID’ MODEL IS INVARIABLY USED.

11. Managed Services Evolution
Globally most large corporations have Managed Service Providers (MSPs) at some level, supporting NOC monitoring
Till recently MSP operations largely restricted to ‘high end companies’
In last few years a variety of NOC software aimed at medium/large & SME users have been launched:
- Often Open Source based.
- Support inexpensive monitoring
- RIM now commercially very attractive for SME companies.

12. Global MSP Portfolio Emergence
Service providers are establishing capabilities across the Globe
Source: tpi information services group

13. Thank You.