1. AGC Networks Limited Corporate Overview October’2017

2. AGC Purpose & Values Our Purpose
We accelerate (our customers’) business with best-in-class
customized technology solutions
Our Values
Will to Win
Integrity & Fairness
Responsiveness & Collaboration
Empowerment & Accountability
Continuous Improvement
Innovation
Differentiation

3. About AGC Networks
A Global ICT Solution Integrator
Strong presence in Americas, UK, Middle East / Africa,
Australia / New Zealand, Singapore / Philippines and
India
Delivering customized technology solutions and
services
Partnering with Global technology leaders
32 years of experience across markets
Serving a large base of long-tenured customers across
verticals
Focused on Enterprise and Mid-market customers
Delivering integrated technology solutions and services with a vertically differentiated approach across the globe

4. AGC Journey
2011
2010
Consolidation for future global growth
M3 Growth Strategy :
Multi Solutions
Multi Alliances
Multi Geos
2004
1996
1986
1994
Global scale up
across North
America, MEA
Renamed as
AGC Networks Ltd.
Acquired by Essar
Avaya buys TTL
stake, forms
Avaya
GlobalConnect
Incepted as
Tata Telecom
Ltd
Appointed AT&T’s SI
In India
AT&T carves
out Lucent
Technologies.
Lucent spins off
Enterprise business as Avaya
Tata-Avaya JV takes shape

5. Customer Organization Imperatives
CEO
Imperatives
Revenue Growth
Superior Customer Service
Business Efficiency
Key Focus Areas
Profitable Growth
Customer Experience
Compliance
Operational Efficiencies
Risk & Compliance
Cost Reduction
Cash Flows
CFO
Imperatives
Investment Protection
ROTI
Rapid Deployment
CIO
Imperatives

6. Technology Solutions

7. Global Security Operations Center (G-SoC)
Solutions
Global Security Operations Center (G-SoC)

8. Integration and Disaster Recovery across locations
AGC G-NoC
Integration and Disaster Recovery across locations
G-NOC Mumbai, INDIA
Response Center, US
Response Center located across Dallas, US and Mumbai, India
Network and Power Redundancies
Access to Multiple PCs and Telephony Equipment
Recording of all customer interactions for review & QA
Logistic back-up to encounter inclement weather
downtime
24x7x365 Scheduling with Full Holiday Coverage
Continental US based SSAE 16 Certified Facilities – Separate Power Grids
Security through Keycard or Biometric Access and Camera Presence
NOC Styled Command Center with Multiple Dynamic Displays

9. AGC Cloud & AGCiVR
Cloud based IVR Solution - AGCiVR from AGC’s Data Centers
OPEX based model
Hosted Contact Center
Hosted IVR /Cloud IVR
Hybrid solutions available
DC – DR Architecture

10. Global Partnerships GLOBAL CORE & STRATEGIC PARTNERS
Platinum
Elite
Gold
Platinum
Gold
Gold
Platinum
Gold
Strategic
Diamond
Platinum
Strategic
Strategic
Strategic
Strong Partnerships with global technology partners

11. Global Customer Footprint

12. Recent Partner Recognitions

13. Credentials & Capabilities
State-of-the-art customer showcase centers across Mumbai (India) and Dallas (USA)
Customer Experience Center (CECs)
Network Operation Centers (NOC)
Global Security Operations Center (G-SOC)
Certified manpower and expertise across technologies and services
Delivery teams of Solution Architects, Projects Managers, Implementation Champions and Service Experts
Certifications
ISO/IEC 9001:2008 and 27001:2013 certified
SOC2 Type 1 Certified (security, availability & processing integrity of AGC’s service systems and the confidentiality and privacy of the information that AGC as a service organization maintains)
Excellence Award for AGC Networks by Institute of Economic Studies (IES)
CYBER-i features in Top 25 Cyber Security Companies in APAC CIO Outlook (Apr'17 )

14. Key Customers in India

15. Key Customers in MEA

16. Key Customers in Australia

17. Key Customers in US

18. Let’s Begin!