1. Reception induction 29 September 2017 DOCKLANDS CAMPUS

2. What is students’ union?
???
A charity within the university - not a uni department.
Run by students for students
To ensure UEL is doing its best to fulfil students expectation.
Enrolled student is a member unless opts out
5 full-time officers
Part time officers
13 permanent staff members
16 part-time staff members

3. ???
Are we
Student Union
Students’ Union
Student’s Union
correct

4. OFFICES in Docklands
Docklands
NBG01
NB101
NBG01A
NB102
NB103
NB104

5. Offices in Stratford Room 402 in USS The Dome Reception
Resources room (Advice room)
Room 2
Basement (Ex Labs)
Passmore Edwards room
Room 402 in USS

6. Students’ Union website

7. Reception webpage Single point of information
Covers main aspects of work
To improve communications & make things easier
Make suggestions how to improve it
Let managers know if anything is out of date, typos etc
or /reception

8. COMMS
Reminders
WhatsApp
Google docs
Make suggestions

9. Staff accounts s
Printing
D81

11. Reception phones Phones New message Emails = messages left
Checking appointments
Multitasking

12. Selling and payments Most of the items are sold online
New card payment system introduced this week
Cashless system promoted
Students can print for free
Receipt book
Safe

13. MAIL
Deadline
Register
Sending
Collecting

14. Difficult customers Tell yourself: this is a difficult customer
Audience
Listen
Show empathy
Voice control
Speech
Agreement strategy
Anger management
Remember: this is business

15. Time keeping Shifts are 9am – 5pm Deadlines Multiple or single?
Signing in

16. General tidiness
Daily checks
Check from outside
Old posters

17. Courses
Free
Work-related
Other
Enhance CV
Lynda.com

18. Staff

19. Full-time officers

20. Part time www.uelunion.org/elections/results
Elected officers

21. Permanent staff members - SMT
Denis Shukur Donna Niccolls Nishaant (Nish) Kumar Lisa Thomas
CEO Deputy CEO Operations Acting Deputy CEO Membership Head of Student Support
Academic Enhancement Manager

22. Part – time staff (Operations team)
Receptionists
Tech team assistants
Alexandru (Alex) Lescaian
Jose Fernandes
Kevin Monteiro
Mohammad Raiyaan
Sam Masaba

23. questions