2. Effective Interdepartmental Communications Week 2
Subject : V0206 – Administrasi &
Operasional Kantor Depan
Year : 2009
Effective Interdepartmental Communications Week 2

3. Review Questions 2
1. Give some examples of how the front office is responsible for communication with other departments, with hotel guests, and with the public
2. Explain the concept of TQM
3. The most important aspect of TQM is the interaction that occurs between frontline employees and their supervisors and the interaction of employees in a group setting. Explain the meaning of those sentences.
Bina Nusantara

4. THANK YOU AND
HAVE A GOOD DAY
Bina Nusantara