1. Familiarization with the Emergency Operations Plan
Logo here
Plan
identify an opportunity and plan for improvement
Getting Started
During the 2016 Full Scale Exercise in June, feedback gathered during the SWOT analysis indicated the need for familiarization with the KCHD Emergency Operations Plan (EOP). Staff may not be familiar with the KCHD EOP, and in the event of a public health emergency, this is likely to hinder our ability to respond in a timely and effective manner.
Assemble the Team and Develop Aim Statement
The staff of the Office of Community Health Resources were involved in the project.
There will be a 40% improvement in the average score obtained on tests regarding the EOP.
Examine the Current Approach
Currently, there is no approach or process flow for educating KCHD staff about the EOP.
Identify Potential Solutions
Root cause analysis identified the principle problem to be that there is no current process for educating staff about the KCHD EOP. OCHR determined the best course of action would be to first create a training that could be available to staff for reviewing the contents of the EOP. After considering various platforms that could be used for training (e.g., PowerPoint, In-Person trainings), OCHR elected to use SlideRocket as a means to train staff.
Develop an Improvement Theory
By developing a training to educate staff about the Base Plan and SNS sections of the EOP, we will increase staff knowledge and familiarity with those sections of the EOP than compared to without any training. Do
test the theory for improvement
Test the Theory
After a conducting a survey regarding general information in the Emergency Operations Plan, OCHR staff chose to focus the trainings on two sections of the EOP: the Base Plan and the Strategic National Stockpile (SNS) Plan.
A pre-test for each plan was created in SurveyMonkey and sent out to KCHD staff. Staff were given about two weeks to complete these pre-tests.
Trainings were then created for the Base Plan and SNS Plan in SlideRocket. These trainings had the questions from the pre-test built into the training. These presentations were sent to KCHD staff with another two weeks to complete them.
Check
use data to study results of the test
Check the Results
The average scores on the pretest were 60.1% for the Base Plan and 49.1% for the SNS Plan. Therefore, the target scores for the post-tests on the Base Plan and SNS Plan post-tests would need to be 84.1% and 68.6%, respectively.
The average post-test score was 85.3% for the Base Plan, and 75.7% for the SNS Plan. This indicates an improvement of 42.0% and 54.1% for the Base Plan and SNS Plan test scores, thus exceeding our initial goals.
Act
standardize the improvement and establish future plans
Standardize the Improvement or Develop New Theory
In order to standardize the improvement in familiarity with the Base Plan and SNS Plan that resulted from these trainings, the team will work to develop similar trainings for the remaining sections of the EOP. The staff’s familiarity with the EOP will be continually tested during exercises and drills for emergency preparedness.
Establish Future Plan and Process Owner
OCHR will share the success of the EOP trainings with the KCHD staff via the Employee Newsletter.
OCHR will continue to use the SlideRocket training among staff to familiarize them with sections of the EOP. Staff knowledge will be tested under other conditions, such as exercises and drills. Staff feedback will be used to refine future trainings.