1. Database/Software Design Process
How the customer explained it

2. Database/Software Design Process
How the project leader understood it

3. Database/Software Design Process
How the analyst designed it

4. Database/Software Design Process
How the programmer wrote it

5. Database/Software Design Process
How the business consultant sold it

6. Database/Software Design Process
How the project was documented

7. Database/Software Design Process
What operations were installed

8. Database/Software Design Process
How the customer was billed

9. Database/Software Design Process
How it was supported

10. Database/Software Design Process
What the customer really needed