1. Compare plans for Surface Pro, Surface Book, and Surface Laptop
Manufacturing Hardware Warranty
Extended Hardware Service
Complete for Business
Complete for Education
Complete for Enterprise
At a glance
Price
Included w/ device
See country-specific pricing
Plan duration
1 or 2 years Varies by country
3 or 4 years
3 years
Availability
Day of purchase
Within 45 days of purchase
With purchase of any EDU-qualified device
With purchase of 250+ devices
Coverage
Manufacturing defects, including battery
Accidental damage, including cracked screens, spills, power surges, etc.
2 per device
100% of devices purchased
200% of devices purchased
Claims sharing
1% non-bootable claims
 Onboarding
Deployment materials
Workplace Transformation Training
For teachers and administrators
For IT admins and end-users
Device Replacement
Prepaid return shipments
Advanced exchange (varies by country)
Value-added services
Next Business Day Replacement
Not available
Optional add-on
Next Business Day Onsite Service