1. UNIVERSITY PC REPLACEMENT PROGRAM MANAGEMENT AND IMPLEMENTATION
Pace University Presenters: Shikha Bajracharya Director - User Services Lawrence Robcke Manger - Client Support Office/Helpdesk Edward Prekelezaj Supervisor - Client Support Office

2. Pace University Overview
6 campuses in New York City and Westchester
Over 12,000 Students
Over 3,000 Faculty/Staff
Over 4,000 Desktops and Laptops

3. Previous Purchasing Process
Funding Structure
Department Purchase Process and customizations
Checks and Balances

4. Stakeholder Support
High-level support and mandate
Understanding financial requirements and benefits
Department conversations

5. Program Goals Timely purchases and upgrading schedule
Better purchasing and negotiation influence with vendors
More efficiency in tracking and managing assets
Standardization of installation and software processes
Reduction of wasted delivery and setup time/efforts

6. Policy Development Program Details
Eligibility for Faculty/Staff and Equipment
Difference between centralized vs. departmental purchases
Approval processes
Recycling processes

7. Communication Process
Obtaining departmental listings of eligible faculty/staff and budget representatives
-Identifying key players for each department
-Continuous inventory reviews
Constant communication between departments and ITS
- s
-In-person meetings

8. Inventory Collection Process
Initial collection process
Methods and processes
What information was obtained
How did we get the machine information? (Software applications used)

9. How do we use that information? Contacting users and technical leads
Inventory Database
How do we use that information?
Contacting users and technical leads
Access database template
All information gathered from the available systems and resources was used to build the inventory and then placed into a Microsoft Access database. This was a template that we downloaded from the Internet directly from Microsoft. Formatting and customizations made to this template allowed us to use this as needed for this specific project. Additional queries were built in the database gather the reports we needed for specific areas and the functionality for contacting and ing users was built right into the template as well. Still it was by far a perfect product and the need for in-house customization was obvious.
- Demo Microsoft access database here... No SCCM or AD data imported was the biggest issue.

10. New Inventory Database
Access database vs. in-house online developed database
New database developed in-house

11. Determining user needs PC vs. Thin Clients Custom configurations
Program Process
Determining user needs
PC vs. Thin Clients
Custom configurations
Addressing how to handle additional costs
Flexibility of the standard configurations

12. What would we do differently?
Lessons Learned
What would we do differently?
Policy updates
IT leads vs. contacting end users directly
FAQ’s from users

13. Questions and Comments?
Shikha –
Larry –
Eddie –