1. GOVERNNANCE IS DEAD. LONG LIVE GOVERNANCE.
ENFUSE GROUP | Helping businesses deliver at start-up speed
25th April 2017

2.
Director
Expert in Digital, IT and Data Transformation
@HarryVazanias
“Today IT cannot fail for it is critical to business success. IT must raise its game so that it can react and deliver faster, be more customer focused and manage risk appropriately.”
“The rules have changed, but people haven’t. When things go wrong, people will revert to what they know, even when that was the problem.”

3. ”Digital’ has changed everything
”Digital’ has changed everything. Iphone came out in 2007 and made technology accessible. We are now seeing the digital revolution where technology is changing how we live, work and play at a speed not seen since the advent of the industrial age. If everything is changing, surely we need new rules and guidelines to govern by.

4. World is changing

5. The Innovator’s dilema outlines why big businesses who are top of the food chain then go and fail ten years later. The number of these examples has actually increased with the digital revolution, and the cuase is down to organisations continuing to do what has always made them success at the expense of all else. This leads to companies not investing in areas which are unprofitable now and could canibalise existing revenues – however if they don’t do this they risk becoming obsolete later on when the world moves on. For example, Blockbuster not investing in mail order DVDs or digital downloads. In contrast, look at the newspaper industry. Faced with the threat of the Online news sites most newspapers realised they had little choice but to go online, even though it canibalised existing sales and offered less revenue. This is how the likes of Daily Mail and FT have survived and are now benefiting from their digital offerings.
This is relevant here when you consider IT. IT continues to want to do what has made it successful. But it needs to realise that these things no longer work. It needs to embrace new models and ways of working which it previously lambasted. For example, frequent releases over few large ones. Embracing of Shadow IT. Investing in automation of the IT supply chain. Giving greater automony to delivery teams. Faciliating greater trust between dev and ops.

6. ITIL
Delivery
Testing
Let’s look at 3 areas where we can see how new governance approaches are needed…

7. Continual Service Improvement
ITIL - What’s missing?
ITIL framework is designed for Waterfall and is pre-digital IT…
Product Optimisiation
CX/UX Design
Application Mgmt
Design Coordination
DevOps Automation
IT Operations Mgmt
Supplier Mgmt
Change Evaluation
Technical Management
Product Management
Information Security Mgmt
Service Validation and Testing
Service Desk
Strategy Management
IT Service Continuity Mgmt
Knowledge Mgmt
Access Management
Business Relationship Mgmt
Availability Management
Release & Deployment Mgmt
Problem Management
IT Financial Mgmt
Capacity Management
Service Asset and Configuration Mgmt
Incident Management
Service Portfolio Mgmt
Service Catalog Mgmt
Change Management
Request Fulfillment
ITIL was last updated in 2011, and that was a tweak. Last big update was actually Same year Iphone was launched. So how can it still be relevant when so much has changed?
What needs to change – ask audience.
Focus on Build and Product focus points. Build is now critical to IT – no longer the part you automatically outsource. Product mentality is now almost more important and relevant than service mentality
Look at what processes we do have in ITIL today – Ask what would you now remove or consolidate? Too much here when you start adding more of the modern processes like UX design. More is not better when it over engineers IT.
In build, what processes might you have? Environments management, testing, etc. Would these not impact other ITIL processes?
Big question – ask yourselves – do the current ITIL processes trully capture all the key processes you need for a great IT department?
Demand Management
Service Level Mgmt
Transition Planning and Support
Event Management
Product &
Product &
Product &
Product &
Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement
Build?

8. What does ‘New IT’ look like?
IT Today?
Future?
Business Divisions
Finance HR
Marketing
etc
Business Divisions
Finance HR
Marketing
etc
Product
Business Engagement
Digital Product
Bus Engagement
Business Relationship Mgmt
Business Analysis
BRMs
BAs
Product Mgmt
IT Delivery
Legacy
UX/UI Design
Project & Change Mgmt
Project & Change Mgmt
Design & Build
Engineering
Design & Build
Test
Test
DevOps
Deploy
Slide to be used to support conversations.
Three models to show how IT can look different - what different governance models are now needed? The future picture is what ING have rolled out business wide and is based on the Spotify model
Deploy
IT Operations
Shared Services
Manage Infrastructure
IT Introduction
Manage Applications
IT Service Mgmt
Manage Infrastructure
IT Introduction
Manage Legacy Apps
IT Service Mgmt
Governance
Governance
Architecture Governance
Portfolio Mgmt
IT Strategy
Arch & Design Standards
Product & Portfolio Mgmt
Technology Strategy
UX Governance

9. Delivery – New game, new rules
Project delivery is now all about Agile

10. We get tired of hearing about Agile
We get tired of hearing about Agile. This is because people keep needing to discuss it as it is so different to the waterfall delivery approaches we have grown up with

11. But so few people are doing Agile well
But so few people are doing Agile well. How do you govern autonomous teams, helping them to deliver better?

12. Here’s an example of the Agile squad health check which we use at Enfuse Group. This is borrowed from what Spotfiy do and allows teams to give their view on how they perform. Every month each team run through how they feel they are doing, and use these indicators to see where to improve.

13. In contrast to the healthcheck cards you just saw, many organisations are still trying to apply waterfall governance measures. This just doesn’t work.

14. New governance frameworks are arising
New governance frameworks are arising. SAFE and LeSS are two examples for scaled Agile but these are still evolving and have many critics.

15. The world of testing is changing
The world of testing is changing. What testing and governance is needed in the world of DevOps and Continuous Delivery?

16. Developers are the testers
Ran a high performing product team where the developers were the testers
Talk about these two examples and get a view from the room of the future role of the tester, and what different governance you therefore need.

17. Thank you