One Hour, One Value, One Change

One Hour, One Value, One Change
VALUES CHALLENGE One Hour, One Value, One Change Trust Appreciation

Introduction & how to read this document
Dear reader, This year World Values Day is paying special attention to the values of organisations and groups. Paying attention to values and really putting values into action can help to change the world. For World Values Day 2017 a practical workshop has been designed to help you and your colleagues to focus on the organisation’s values (and if defined behaviours) for just one hour. This document provides guidance on how you could run the “Values Challenge: one hour, one value, one change” workshop and it includes everything that will be needed for this workshop. Please feel free to design a workshop that fits best with your organisation so you can also use this design to inspire yourself to organise your own Values Challenge workshop based on your own experience as a facilitator! The workshop was piloted by various organisations and the lessons learned of the pilot workshops are included in this document as well. The goal of the Values Challenge is to define at least one action to bring to life one of your organisation’s values. If the workshop is held for a group of people not working as a team together, it may work better to identify individual actions as the outcome of the workshop. This runbook offers guidance for how to run a version of the Values Challenge that has this outcome. In this document you will find: Preparations: Suggested preparations in advance of the Values Challenge Facilitator instructions: Suggestions how to run the Values Challenge as a facilitator (High level design & per workshop element) Slides workshop: Slide deck that can be used during the Values Challenge Participant materials: Materials that participants could use during the Values Challenge Tips to run a great workshop: Lessons learned from pilots We wish you an inspirational session and hope that you will have meaningful conversations about values!

How to prepare for the Values Challenge
What’s this about? Values are what make us who we are. They are the compass guiding everything we do – our choices and our actions. When we forget that compass, we take the wrong turn. It’s the same for our families, for our communities, for organisations large and small and for the world. Our values show us the way. The evidence is that when organisations have strong values embedded in their culture they perform better and have higher levels of stakeholder engagement and satisfaction. Most organisations have a clear statement of values. But the reality for many of these is that great sounding values can get trampled on in everyday life. It happens. There is a gap that grows between how we could live those values and how we actually behave. On World Values Day groups and organisations will join together in the Values Challenge and think about that gap; and what change they could make to live their values in a better way. The Values Challenge is a one-hour exercise (with some preparation time) that any team or group of people can do together. These changes can add up to significant shifts in how well the organisation works: how people treat each other within it and its impact on those outside; how responsible the organisation is in terms of its community and the world. The idea of World Values Day is that collectively, if we are aware of our values and put them into action each and every day, we can change the world we live in for the better.

Preparation Involve as many colleagues as possible in this initiative. If there are more than 20 or so participants attending the Values Challenge, it may be best to hold more than one session. One person is needed to lead the session. This doesn’t require any special training or expertise. The Values Challenge runbook contains all the materials that will be needed. Read this document and make any changes you like (in the setup and supporting slide deck) to create a workshop that suits your organisation. Gather useful materials like any internal explanations of what the value means and how they might be brought to life. Print copies of the participant materials which could be used by the participants to help them during the workshop. *If your organisation doesn’t have stated values, a simple way is offered to find out the organisation’s values and decide which are the most important ones that you would like to see in your organisation. Please refer to the Values Guide for Organisations (on World Values Day website ) for the exercise to “define organisational values”.

Things to bear in mind Consider the culture of your group/organisation and how strongly the values are applied. You may need to put some time into setting the scene for the participants so they arrive ready to have an open, productive discussion. Depending on which value is chosen think about how you can bring that value to life or demonstrate it in the way you run the meeting and the environment you choose. For example, if ‘Respect’ is chosen you might be extra vigilant that all participants have an equal share of voice in the meeting and that you follow up with everyone to thank them for sparing their time to take part. Discussing values and behaviours does not necessarily come naturally to everyone. Think about how you can put people at ease and create a comfortable environment to have the most effective discussion. Address cynics’ concerns – a big change is made up of lots of small changes. The Values Challenge exercise is designed both to start an important conversation and to encourage lots of small changes. If there are serious gaps in what the organisation claims to value and what behaviour is actually rewarded think about the best way for this to be openly discussed. The session is designed to take one hour but you might want to allow 5-10 minutes extra to allow for people to arrive and settle in so that there is enough time for the discussion.

The One-hour Session If there are more than 20 or so participants attending it may be best to hold more than one session. Guidance for the workshop itself can be found in the “facilitator instructions”, “slides workshop” and the “participant materials” sections of this runbook. This will enable the session leader to guide the participants through the Values Challenge. The one-hour timeframe is tight so it is best to keep within the suggested times of the workshop setup. The intention is to stimulate some intense and thought-provoking discussions. After the Session Report back to all colleagues on the commitments given to close the gap. Please share your experience of the Values Challenge with the world – the value you chose, what action you all decided to take, and how the action went - by posting on Facebook, Twitter, Linkedin or Instagram, using #WorldValuesDay. Ask the participants to share their experiences as well. Encourage everyone to follow up on their commitments. Think about ways of recognising successful actions within the group/organisation.

Instructions on how to run the workshop (High level design & per workshop element) Focus is on an individual action as outcome of workshop

High level design of workshop
Time What How - Brief explanation of subsection Material 10 min 1. Introduction Welcome participants & show video Explain importance of values Mention objective & outcomes of workshop Outline the simple rules for todays workshop Supporting slides 8 min 2. Define values gap Plenary discussion to come up with 1 organisational value that has the biggest gap in how the value is put into practice now and in ideal situation. Question: Which of our organizational values do you think has the largest gap between how this value could be lived and what we actually do today? Supporting slide Overview of organisational values 15 min 3. Meaning of value in practice and in relation to stakeholders Translation of conceptual idea of value to what it looks like in practice in the ideal situation and what it looks like for stakeholders if value is put into action Individual reflection or discussion in pairs Question: What does this organisational value mean to you? Describe concrete & observable behaviours, and how the value is integrated in decisions, structures and processes Question: If you would fully live this value, what behaviour would your stakeholders experience? Describe concrete & observable behaviours: how is the value visible for your stakeholders in the way you interact? Template to write down answers 12 min 4. Define and assess concrete actions to put the value into practice Define and assess concrete actions to put the value into practice yourself Question: 1) Please select one of the behaviours you defined in question 3 which is most important to you 2) define the impact of this behaviour by using the checklist and 3) Formulate a specific action. Template with checks 5. Commitment to personal action to bring value to life Personal actions to be shared in plenary in order to gain commitment on “one value, one change” First every participant writes down individual action on paper and then share in plenary Question: What would be your personal action? Write down on the paper: We value …. So I will …. Template “We value .. So I will..” 5 min 6. Wrap up Thank participants for their commitments Encourage everyone to follow up on their committed actions Close the Values Challenge workshop by thanking participants for their active participation!

Step 1. Introduction Time What How - Explanation of subsection 10 min
Slides with title: why are we here? (3x) Slides with title: how is it going to work? This part of the workshop is in plenary – handout templates for workshop at the end of the introduction Welcome participants and show RSA video (5 min) Show the RSA animated video and to open the conversation ask the question: ”How are we living our values – where are we on the Consistency v Intensity scale?” Explain importance of values (2 min) Run briefly through the slide to remind everyone that for every kind of group or organisation it is vital to be aware of what its values are and to consistently put them into practice. However in the pressure of everyday life we often forget about them, and disillusionment and cynicism can creep in. There is always room for improvement – but it is no good just leaving it to others, it has to start with each one of us. Mention objective & outcomes of workshop (1 min) Today we will spend one hour to make one of our organisational values more concrete by defining one action to make a change. & Cover the outcomes of the workshop. Outline simple rules for the whole workshop (2 min) Gain the group’s commitment and set some rules for the workshop by highlighting the following points: Be personal. Say “I” or “We” - not “They”. Be specific. Small changes, not big words, make the difference. Be committed. Say what you will do, and when. Commit for yourself, not for others. Mention that there is only one hour so it is important to be focused and to follow the step-by-step approach Additional information If appropriate, or if someone asks, you can refer to some of the evidence showing that when organisations have strong values embedded in their culture they perform better and have higher levels of employee engagement and customer satisfaction. There are many studies and reports that support this statement. Example quotes from the report: “Organisation Values, Are They Worth the Bother?” written by “Great Place To Work” from Nov 2014: “A strong values-driven culture is critical to the success of high performance organisations. Organisations with a culture of strong values are more likely to have better financial results than their peers.” “There is a relationship between a culture of strong values…as perceived by employees and organisational performance. That is to say, the values need to be ‘lived’ throughout the organisation.“ The CEO survey of PwC, which was presented at the World Economic Forum in March 2017, has shown that: 93% of the CEOs think it is important for customers to recognise their values 96% of the CEOs agree that it is important for leaders to take time to explain how values influences business decisions 75% of CEOs believe business must satisfy wider societal needs

Step 2. Define values gap Time What How - Explanation of subsection
8 min Define value gap Slides with title: Where’s the gap? This part of the workshop is partly in plenary and partly in pairs/threes Plenary discussion to come up with 1 organisational value that has the biggest gap in how the value is put into practice now and in ideal situation Explain that we will select together one of the organisational values to dive into today. Preferably the value which has the largest gap between how the value could be lived and how it is lived currently. Show an overview of your organisational values* (update the slide with your organisational values or any other preferred way to show the values) Ask the group the following question: Which of our organizational values do you think has the largest gap between how this value could be lived and what we actually do today? Facilitate a brief discussion on what value needs the most attention Decide together on which value you will work on in todays workshop. A suggestion how to select the value could be by voting. Now that you’ve decided all together which value you will work on, you can make pairs or continue on the individual level and move on to step 3. No organisational values defined yet? No problem at all! There is an exercise to come up with 5 shared organisational values [please refer to the Values Guide on the World Values Day website]. This exercise can be done in advance of the workshop or you need to take minutes extra to come up with the shared organisational values during the workshop.

Step 3. Meaning of value in practice & for stakeholders
Time What How - Explanation of subsection 15 min (7+7 +1 min slack) Meaning of value in practice and in relation to stakeholders Slides with title: Meaning of value in practice Meaning of value for stakeholders This part of the workshop is in pairs or per individual Translation of conceptual idea of value to what it looks like in practice in the ideal situation (7 min) Explain that we will dive into the meaning of the value in order to make more concrete what the value means to you if you put the value into practice Ask everyone to reflect for themselves or discuss in pairs what the value means. Ask them to make it personal and specific and to write down their findings on the template. Ask the following question: What does this organisational value mean to you? Ask them to describe concrete & observable behaviours, and how the value is integrated in decisions, structures and processes After five minutes you ask the participants to finalise the individual reflection or pair discussion and make sure that they write down their findings on their own template Translation of conceptual idea of value, to what it looks like for stakeholders if value is put into action (7 min) Mention that it is good to look at the value from different perspectives and to think about the impact of the value on your organisations’ stakeholders Ask everyone to reflect for themselves or discuss in pairs what the value means for your stakeholders. Ask them to make it personal and specific and to write down their findings on the template. Ask the following question: If you would fully live this value, what behaviour would your stakeholders experience? Describe concrete & observable behaviours: how is the value visible for your stakeholders in the way you interact?

Step 4. Define and assess concrete actions to put the value into practice
Time What How - Explanation of subsection 12 min Define and assess concrete actions to put the value into practice Slide with title: Impact of value & define action This part of the workshop is in pairs or per individual Define and assess concrete actions to put the value into practice yourself Mention that we can all make a difference and that we want to take a step towards closing the gap by really living the organisational values every day. Explain that we will continue with assessing how you can make impact with the value by making (small) changes in your own behaviour (actions). Ask the participants 1) to select one of the behaviours that they reflected on or discussed in pairs in step 3. They preferably select the behaviour that means the most to them 2) define the impact of this behaviour by assessing the effectiveness of the chosen behaviour using the checklist (you’ll find the checklist in the participants material ‘Assess impact & define own action’) 3) Formulate a specific action to bring this behaviour (and value) to life.

Step 5. Commitment to personal action to bring value to life
Time What How - Explanation of subsection 10 min Commitment to personal action to bring value to life Slide with title: Commitment to action This part of the workshop starts on the individual level and continues in plenary Personal actions to be shared in plenary in order to gain commitment on “one value, one change” Explain that the Values Challenge workshop is intended for everyone to have his or her personal action to close the gap between the actual shown behaviour and what the value looks like ideally. Everyone has formulated actions to put the value into practice. Mention that we would like to make a kind of “handshake” to commit them to bring a personal action into practice. Ask the following question: What would be your personal action? Please write down your action on the template: We value …. So I will …. When everyone wrote down his or her action you ask the participants to stand up and hold the paper in front of them. Ask everyone to mention (one by one) what is their personal action by saying out loud what they wrote down on their template. Make a round and make sure that everyone shares his or her action. Thank participants for sharing their action and ask everyone to shake hands with their neighbours to make it official

Step 6. Wrap up Time What How - Explanation of subsection 5 min
Thank the participants for taking time out of their day, for their enthusiasm and for the quality of the ideas. Encourage them to really close the gap by putting the action into practice. It is all about practicing consistency in living the values Mention a check-in moment to see how everyone is putting his her action into practice and discuss if the gap is closing* Ask participants to share their experience of the Values Challenge with the world – the value you chose, what action you all decided to take, and how the action went - by posting on Facebook, Twitter, Linkedin or Instagram, using #WorldValuesDay. Close the Values Challenge workshop by thanking participants for their active participation! * Define in advance if you would like to do a check-in to monitor the progress and how you want to do this. For example in a team meeting, lunch session, team event etc.

Slide deck that can be used during the workshop (outcome of workshop is individual action)

One Hour, One Value, One Change
Insert your organisation logo VALUES CHALLENGE One Hour, One Value, One Change Trust Appreciation Please insert your organization’s logo on the first and last slides of the workshop slides.

Why Are We Here? Go to to watch the RSA short video Step 1 of runbook Time for this slide: 5 minutes Go to to watch the RSA animated video and ask the question: ”How are we living our values – where are we on the Consistency v Intensity scale?” to open the conversation.

Why Are We Here? Organisations that have strong values embedded in their culture perform better and have higher levels of employee engagement and customer satisfaction. Most organisations have a clear statement of values. But a gap can exist between how we could live those values and what we actually do. We need to acknowledge there is a gap. We can all make a difference and start to close the gap by really living those values consistently every day. Step 1 of runbook Time for this slide: 2 minutes Run briefly through this slide to remind everyone that for every kind of group or organisation it is vital to be aware of what its values are and to consistently put them into practice. However in the pressure of everyday life we often forget about them, and disillusionment and cynicism can creep in. There is always room for improvement – but it is no good just leaving it to others, it has to start with each one of us.  If appropriate, or if someone asks, you can refer to some of the evidence showing that when organisations have strong values embedded in their culture they perform better and have higher levels of employee engagement and customer satisfaction. There are many studies and reports that support this statement. For instance: “A strong values-driven culture is critical to the success of high performance organisations. Organisations with a culture of strong values are more likely to have better financial results than their peers.” “There is a relationship between a culture of strong values…as perceived by employees and organisational performance. That is to say, the values need to be ‘lived’ throughout the organisation.“ – both quotes are from Organisation Values, Are They Worth the Bother? a report by Great Place To Work November 2014

Why Are We Here? The call today is: One Hour, One Value, One Change
Outcomes One action that we can each sign up to in order to close the gap and live our chosen value. Capture other ideas that we might also choose to put into action to really live this value. Agree how we follow up. Step 1 of runbook Time for this slide: 1 minute Mention the workshop objective (On the slide mentioned as the “the call today”): Today we will spend one hour to make one of our organisational values more concrete by defining one personal action to make a change Cover the outcomes for the session

How is it going to work? Be personal. Say “I” or “We” - not “They”.
Be specific. Small changes, not big words, make the difference. Be committed. Say what you will do, and when. Commit for yourself, not for others. Keep focussed and concise – there will be time pressure so we can finish in one hour. Step by step process. Please go with it. Write down your findings Key outcome is (at least) one action we can all sign up to and make happen. Step 1 of runbook Time for this slide: 2 minutes Gain the group’s commitment and set some rules for the workshop by highlighting the following points: Be personal. Say “I” or “We” - not “They”. Be specific. Small changes, not big words, make the difference. Be committed. Say what you will do, and when. Commit for yourself, not for others. Mention that there is only one hour so it is important to be focused and to follow the step-by-step approach

Where’s the gap? Which of our organisational values do you think has the largest gap between how this value could be lived and what we actually do today? [type here your organisational values/ add a picture with the values or add a new slide with the values] Select together one value that we will work on today Step 2 of runbook [alternative] Time: 8 minutes Plenary discussion to come up with 1 organisational value that has the biggest gap in how the value is put into practice now and in ideal situation Explain that we will select together one of the organisational values to dive into today. Preferably the value which has the largest gap between how the value could be lived and how it is lived currently. Show an overview of your organisational values* (create a slide or any other preferred way to show the organisational values) Ask the group the following question: Which of our organizational values do you think has the largest gap between how this value could be lived and what we actually do today? Facilitate a brief discussion on what value needs the most attention Decide together on which value you will work on in todays workshop. A suggestion how to select the value could be by voting. Now that you’ve decided all together which value you will work on, you can make pairs or continue on the individual level and move on to step 3.

Meaning of value in practice
What does [add the chosen organisational value here or keep the following text: this organisational value] mean to you? 7 minutes Step 3 of runbook [alternative] Time for this slide: 7 min Explain that we will dive into the meaning of the value in order to make more specific and concrete what the value means to you if you put the value into practice Ask everyone to reflect for themselves or discuss in pairs what the value means. Ask them to make it personal and specific and to write down their findings on the template. Ask the following question: What does this organisational value mean to you? Ask them to describe concrete & observable behaviours, and how the value is integrated in decisions, structures and processes After five minutes you ask the participants to finalise the individual reflection or pair discussion and make sure that they write down their findings on their own template

Meaning of value for stakeholders
If you would fully live this value, what behaviour would your stakeholders experience? 7 minutes Step 3 of runbook [alternative] Time for this slide: 7 min Mention that it is good to look at the value from different perspectives and to think about the impact of the value on your organisations’ stakeholders Ask everyone to reflect for themselves or discuss in pairs what the value means for your stakeholders. Ask them to make it personal and specific and to write down their findings on the template. Ask the following question: If you would fully live this value, what behaviour would your stakeholders experience? Describe concrete & observable behaviours, and how the value is visible for your stakeholders in the way you interact. After five minutes you ask the participants to finalise the individual reflection or pair discussion and make sure that they write down their findings on their own template

Define and assess concrete actions to put the value into practice yourself
How can you make impact with the value by making (small) changes in your own behaviour? Select one of the behaviours that you reflected on or discussed in pairs. Assess the impact of this actions by using the checklist Formulate a specific action to bring this behaviour (and value) to life 12 minutes in total Step 4 of runbook Time for this slide: 12 minutes Define and assess concrete actions to put the value into practice yourself Mention that we can all make a difference and that we want to take a step towards closing the gap by really living the organisational values every day. Explain that we will continue with assessing how you can make impact with the value by making (small) changes in your own behavior (actions). Ask the participants to select one of the behaviours that they reflected on or discussed in pairs in question 2 or 3. They preferably select the behaviour that means the most to them. Ask them to answer for this behaviour the questions that are shown on their template. So repeat question 4 which is: 1) Please select one of the behaviours you defined in question 2 or 3 which is most important to you and define the impact of this behaviour by assessing the effectiveness of your chosen behaviour using the checklist and 2) What do you start doing bringing the value and behaviour to life? After 5 minutes you give a signal and ask them to continue with the second part of the question (if they didn’t start yet with this part).

Commitment to bring value to life
One value, one change: What would be your personal action? Let’s share! 10 minutes in total Step 5 of runbook Time for this slide: 10 minutes Personal actions to be shared in plenary in order to gain commitment on “one value, one change” Explain that the Values Challenge workshop is intended for everyone to have his or her personal action to close the gap between the actual shown behaviour and what the value looks like ideally. Everyone has formulated actions to put the value into practice. Mention that we would like to make a kind of “handshake” to commit them to bring a personal action into practice. Ask the following question: What would be your personal action? Please write down your action on the template: We value …. So I will …. When everyone wrote down his or her action you ask the participants to stand up and hold the paper in front of them. Ask everyone to mention (one by one) what is their personal action by saying out loud what they wrote down on their template. Make a round and make sure that everyone shares his or her action. Thank participants for sharing their action and ask everyone to shake hands with their neighbours to make it official

THANK YOU …and keep on practising
Insert your organisation logo THANK YOU …and keep on practising For further information about World Values Day 2017 please see Step 6 of runbook Time for this slide 5 mins Thank the participants for taking time out of their day, for their enthusiasm and for the quality of the ideas. Encourage them to really close the gap by putting the action into practice. It is all about practicing consistency in living the values Ask participants to share their experience of the Values Challenge with the world – the value you chose, what action you all decided to take, and how the action went - by posting on Facebook, Twitter, Linkedin or Instagram, using #WorldValuesDay. Mention a check-in moment to see how everyone is putting his her action into practice and discuss if the gap is closing* Close the Values Challenge workshop by thanking participants for their active participation! * Define in advance if you would like to do a check-in to monitor the progress and how you want to do this. For example in a team meeting, lunch session, team event etc. If you think you may like outside help to establish/deepen your values programme, please for suggestions, further resources and a list of practitioners

Meaning of value in practice
What does this organisational value mean to you? Template for step 3 of runbook

Meaning of value for stakeholders
If you would fully live this value, what behaviour would your stakeholders experience? Template for step 3 of runbook

Assess impact & define own action
Please select one of the behaviours you defined which is most important to you and answer the following questions by putting an X in one of the boxes: How motivated are you to put this behaviour into practice? Can you influence the behaviour yourself? How large will the impact be if you fully put the behaviour into practice? What are the blockers & enablers to show this behaviour: will you really do it? What do you start doing bringing the value and behaviour to life? Formulate concrete and specific actions and write them down Examples:  I am going to be more inclusive  I am going to extend the agenda of our team meetings to ensure everyone gets a chance to give their input Low score High score Low score High score Low score High score Template for step 4 of runbook Low score High score

WE VALUE… SO I… #WorldValuesDay www.worldvaluesday.com
Template for step 5 of runbook #WorldValuesDay

Lessons learned Preparation: if your organization has it’s values or even specific behaviours defined, bring them with you to the workshop (in the form of a powerpoint, one-pager etc). Preparation: we defined the value with the biggest gap at for hand based on our GPS results. This worked really well. It saved time and helped us focus. Step 4: as a facilitator walk around and help participants to formulate specific actions. Not ‘I’m going to listen better’, but ‘In every conversation this month I’m going to summarize at least three times’. Step 4: first let people think about their action individually and after that share in pairs. We found that participants who worked in pairs while formulating their actions, where influenced by each other and came up with almost identical actions.

Lessons learned Step 5: really ask each participant to mention (one by one) what their personal action is by saying out loud what they wrote down on their template. Participants said it felt a little bit pushed, but in a good way. This made it feel like a real commitment. Step 6: make a group picture at the end of the workshop to stimulate commitment. Step 6: encourage participants to follow up on their committed actions e.g. supply coffee vouchers, which participants can use to get together with the colleague they worked with during the workshop to update each other on the committed actions. ‘The steps in this workshop really helped me to formulate my action. Without them I wouldn’t have come up with this idea’ ‘Really practical way of working with our values, very interactive and a lot of fun!’

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