1. Funeral Service Principles

2. What Are We Called? Funeral Director Undertaker Mortician
Practitioner of Mortuary Science
Funeral Service Licensee
Funeral Director/Embalmer

3. Licenses 2 separate licenses (17 States)
combo licenses (28 States: NJ & PA)
embalmer only (3 States)
funeral home (California)
only 1 FD/firm (Wyoming)
Morticians (2 States)
no licensure (Colorado)

4. Roles of the FD 1) caretaker of the dead 2) caregiver to the living
3) compassionate advisor
4) administrator
5) community leader

5. Funeral Service What is Service? “Winning Ways” pg 1-31
“You never get a second chance to make a first impression.”

6. Todd Van Beck (Suggestions for Improved Service)
Donation Box
“Meals on Wheels”
Practical Assistance Program
Phone Cards
Children’s Play Area
Jump Start Acknowledgement
Bookmarks

7. Todd Van Beck’s Suggestions Cont’d
“Hooray for Hollywood”
Feed the Scouts
Clean Car Program
Give Directions
Director Reply
Freshen-up Room
Out-of-Town Visitor Pack