1. Scrum and Lean Six Sigma

2. Death By PowerPoint

3. Scrulegma?
Six Sigma
Lean
Scrum

4. Extra Processing/rework
NVA
Defects
Delay/
Waiting
Distance/
transport
Inventory
Overpro-duction
Extra Processing/rework
Motion
Non-utilized talent

5. What Drives Customers Crazy?
Delay:
Defects:

6. QFD

7. VOICE OF THE CUSTOMER!

8. I’ll Know It When I See It!
I’m Not Sure
I Don’t Know
It’s Sort of Like…
I’ll Know It When I See It!
(How do you code to this requirement?)

9. Gemba
(huh?)

10. Verbatim: What the customer said
Why did they say it???

11. For more on QFD go to: http://www. qfdi. org Thank You
For more on QFD go to: Thank You! Richard Perrin “the Project Ninja”