1. Persuasion: Taking the Edge Off Hard Times
John Baldoni
January 21, pm EST
DIAL:+1 (219) code:991725

2. John Baldoni
John was named one of the top 30 most influential leadership gurus in the world by Leadership Gurus International.* Honorees included John Maxwell, Tom Peters, Jim Collins and Marshall Goldsmith. John is the author of seven books on leadership, including Lead By Example: 50 Ways Great Leaders Inspire Results and the leadership trilogy for McGraw-Hill: How Great Leaders Get Great Results, Great Motivation Secrets of Great Leaders, and Great Communication Secrets of Great Leaders. John specializes in helping his clients discover and achieve leadership presence, which he defines as “earned authority.” Those with leadership presence demonstrate a strong capacity to project confidence, communicate with conviction, instill trust, and most importantly, lead by example. Leadership presence combines a leader’s earned authority with a follower’s reason to believe. While leaders project their leadership, followers authorize it with their approval. What matters to us most is authenticity. Leadership presence can be taught and put into practice through focused coaching. A much in-demand presenter, John teaches in corporate education programs and speaks frequently to corporate, professional, military and university audiences. He is on faculty at the leadership development program at the world-renowned Banff Centre (Alberta).

3. Persuading the Un-persuaded

4. “Leadership at Work” blog www.johnbaldoni.com ● john@johnbaldoni.com

5. “I’ve learned that a great leader is a man who has the ability to get other people to do what they don’t want to do and like it.” Harry S. Truman

6. How?

7. CEO
EVP VP
Myth of the Hierarchy

8. Lack of trust
49% of employees have “trust and confidence” in their senior managers
55% said senior leaders behaved “consistently with their companies core values”
53% believed that senior management made “the right changes to stay competitive”
Source: Watson Wyatt Worldwide [Nic Patton “Fewer than half of U.S. Workers trust their boss” 01/05/07] [N. = 12,205]

9. Pay attention to what’s going on!

10. Who’s Trusting Whom? When employees want advice…
25% of employees will turn to a colleague
15% to a senior employee
13% to coach or mentor
11% to boss*
7% to their spouse
* Reason may be expectation of “self-reliance” or mistrust of management
Source: CO2 Partners/“Confide in the boss? No chance” 12/07/06]

11. Find common ground.

12. Demonstrate inclusiveness.

13. Turn opposition’s strength into greatest weakness.

14. “Talk doesn't cook rice.” Chinese proverb

15. Give people a stake in the outcome.

16. Reasons Why Managers Fail
80% due to ineffective communications
79% due to poor work relationships
69% due to person/job mismatch
61% due to failure to clarify direction/performance expectations
54% due to failure to adapt and break old habits
Source: Mitch Neubert, Ph.D.; Baylor Business Review 10/2004; Kelly School of Business, Indiana University 2006

17. Invite some people to leave.

18. Build consensus with the team.

19. “Leadership at Work” blog www.johnbaldoni.com ● john@johnbaldoni.com