1. The most important and critical issue for quality system success.
UNIT 2 Leadership
The most important and critical issue for quality system success.

2. Why need good leaders for total quality management system?

3. What makes a good leader/leadership?
Vision
Cohesion, synergy and collaboration
Empower people
Core values
Shared values
Ethics
Proactive and problem prevention
Communications

4. What leadership? (Core Values)
Customer-driven quality
Continuous improvement
Human assets
Prompt responses
Upstream efforts
Long term planning
Objective decision making
Partnership
Responsibility and citizenship
Results focus

5. Shared Values Truth and Honesty Trust Unselfishness Receptive
Personal risks
Credits to others
Integrity
Considerate to others

6. Leaders don't create followers, they create more leaders
Leaders don't create followers, they create more leaders. Tom Peters in "Fast Company"

7. Effective Leadership: Step 1-5
Develop a vision and commit to achieving it.
Project unquestionable integrity and selflessness.
Establish credibility and good stewardship.
Develop a can-do attitude and seek responsibility
Develop self-discipline, time management and execution skills.
Effective Leadership, by David L. Goetsch, Prentice Hall, 2005

8. Effective Leadership: Step 6-10
Be a creative problem solver and decision maker.
Be a positive change agent.
Be an effective team builder.
Empower followers to lead themselves.
Be an effective conflict managers and consensus builder
Effective Leadership, by David L. Goetsch, Prentice Hall, 2005

9. Vision Statement
Declaration
Realistic picture
Concise

10. Mission Statement Who we are? Who are the customers? What we do?
How we do it?

11. Quality Policy Statement
A general guide for everyone
Approved by the CEO
Awareness and implemented by everyone
Required by ISO/QS 9000 standards for quality systems.