1. 剑桥商务英语（初级）

2. Lecture 6 学习要点： International business 国际商务
  Fashion industry crisis after EU import ban 欧盟禁止进口服装，
服装行业面临危机
                                    (Reading)     
                                           
Business communications 商务沟通
  On the phone    打电话
(Speaking)  
  Wates’ Office Supplies    瓦特斯办公用品公司
(Listening & Speaking)  
  Dealing with complaints    处理客户投诉
(Writing) 

3. Fashion industry crisis after EU import ban(Reading)
What do you know about EU?
Brexit
The flag of the European Union
27 member countries
Headquarters: Brussels, Belgium
euro

4. Fashion industry crisis after EU import ban(Reading)

5. Fashion industry crisis after EU import ban(Reading)
Some new words & expressions:
ban 禁令
fashion industry crisis 服装行业危机
commissioner 委员
spokeswoman 女发言人
huge losses 巨大损失
resign 辞职
garment 服装
clothing blockade 服装封锁
in favor of 支持，赞成
disastrous 损失惨重的

6. Fashion industry crisis after EU import ban(Reading)
Decide whether these sentences are ‘Right’ or ‘Wrong’. If there is not enough information to choose are ‘Right’ or ‘Wrong’, choose ‘Doesn’t say’. √ √ √ √ √ √

7. Fashion industry crisis after EU import ban(Reading)
Group Discussion:
Are retailers, esp. many small companies for or against the import controls? Why?
Are countries such as Italy, Spain and Portugal for or against the import controls? Why?

8. On the phone (Speaking)
1 R C R R C C R
8 C R R C R R R

9. On the phone (Speaking)
1 C E A F D B

10. Wates’ Office Supplies (Listening & Speaking)√ √ √ √

11. Wates’ Office Supplies (Listening & Speaking)5
HP92274A 2 4
764812

12. Wates’ Office Supplies (Listening & Speaking)
Group Work: Practice the telephone conversation, following the prompts.
Receptionist
Customer

13. Receptionist
Customer

14. Dealing with complaints (Writing)
Presentation:
Your experience of making a complaint about a commodity
you bought or a service you paid for

15. Dealing with complaints (Writing)√

16. Dealing with complaints (Writing)
Requirements:
1. apologizing for the problems
2. giving an explanation
(a period of very high demand, our usual supplier causing us
some problems)
3. offering the customer a discount of 5 percent on the order 

17. Dealing with complaints (Writing)

18. Dealing with complaints (Writing)

19. Sample: Mr. Peter Paxman Non-arrival of an order Dear Mr. Paxman,
I apologize for the fact that your order has not arrived yet. Unfortunately, this is a period of very high demand, and our usual supplier is causing us some problems. However, we now have all of the items you requested and we are ready to send your order. Because of this delay, I would like to offer you 5%
discount. Thank you for your patience.
Yours sincerely
Raj Kahn 

20. Lecture 6
Assignment:
1. Write a reply to a complaint based on the presen-
tation done in class.
2. Do the second on-line exercise .（网上记分作业2）
3. Do the third part of Test Yourself.（单句选择）