1. BOD TEAM MR. BALITA ROGELIO CELIS MR. VIENGKHAM SINGSONEXAY
MR. NGUYEN DUY THAO
MS. PHAM THI KIM

2. Presentation : Business Balanced Scorecard
Group 1 : Customer perspective
Group 2 : Internal Business Process
Group 3 : Financial perspective
Group 4 : Innovation Learning perspective

3. Performance feedback
1. Why we give feedback 2. Question before giving feedback

4. Performance feedback process
Managers Role
1. Employees are made aware of their
performance whether good or bad
2. Effective managers give feedback to employees

5. Recommendation for effective performance
Feedback should be given frequently Not once A year
Create the right context for the discussion
Ask the employee to rate performance before the session
Encourage employees to participate in the discussion
Recognize Effective performance through praise
Focus on solving problems
Focus feedback on behavior or results, not on the person
Minimize criticism
Agree to specific goals and set a date to review programmer

6. Sources of performance Information
Managers
Peers
Subordinates
Self
Customers

7. Levels of performance Terms such as: Less than satisfactory
Needs to improve
Meet some standards
Negative view
Constructive view

8. MOOD METER 22

9. Suggestions Souvenir shop Pharmacy – medicines/drugs Hair salon
Participants photo matrix with nick name

10. Select New BOD