2. New York City Citywide Reporting Story

3. New York City 5
boroughs (Bronx, Brooklyn, Manhattan, Queens and Staten Island)
790
km2
1524
year of European discovery by Giovanni da Verrazzano, a Florentine explorer
1664
year when city was named “New York” (previously "Nieuw Amsterdam")

4. New York City
8,175,133
New York City population (2010 census)
293,903
NYC government employees 60
NYC budget (Billion USD) 44
Number of NYC government agencies
4,000
Number of performance measures used by NYC government

5. 5 44
293,903 60
4,000
8,175,133
790
1664
1524

6. Michael Rubens Bloomberg Mayor of New York City

7. New York City Before Mayor Bloomberg
Unable to clearly identify areas of need for it’s rate payers
Unable to make strategic decisions
Lack of customer service to city rate payers
Dependency on scarce specialist skills
The City of New York has more than 8 million residents and a government consisting of dozens of city departments and agencies. In the past, if a problem or need arose, it wasn’t easy to know where to go, who to ask, or what to do.
You’ve just moved into New York City, and you need some help. Perhaps it’s 2:00 a.m. and a neighbor’s dog has been barking for the past hour. Or, on your drive home, you hit a pothole that nearly knocked the steering wheel out of your hands. You open the phone book and your jaw drops when you find 14 pages of telephone listings for city departments and agencies.
New York City had approximately 45 call centers staffed by almost 1,000 employees. These call centers relied on a variety of different systems--from voice response to automated call technologies--to take messages and direct calls for those who were lucky enough to avoid busy signals.

8. "Mother of All Accountability Tools" –
First Announced in State of the City gives New Yorkers Access to Constantly-Updated Performance Data from City Agencies
One of the things that makes New York’s 311 solution unique is that it uses sophisticated data-mining techniques that enable city administrators to gain fresh insight--in real time--into the challenges that confront the city. What are the hot-button issues that are generating the most complaints from New Yorkers?
Which neighborhoods are suffering from the highest rate of vandalism? Which departments are doing the best job of responding to citizens’ needs, and which are doing the worst?
The system enables us to focus on specific types of complaints and monitor the city’s effectiveness in responding to them,”

12. http://www.nyc.gov New York City Reporting
Before
Unable to clearly identify areas of need for it’s rate payers
Unable to make strategic decisions
Lack of customer service to city rate payers
Dependency on scarce specialist skills
With Oracle Business Intelligence
Represents data from 44 city agencies in an easy to use format highlighting areas of service
3,000 performance measures for tracking of city services
Web-based CPR now available to all rate payers
Improved Long term strategic planning

14. Oracle