1. Indiana University Bloomington
Office of the Registrar

2. Put Your Requests in the CART
Darren Hawkins, Senior Analyst Programmer
Carissa Bullman, Assistant Registrar

3. Campus Administrative Request Transaction
The CART:
Campus Administrative Request Transaction

4. Innovative CART Design: The Console

5. Multiple Business Requests in One Location
16 Academic/Enrollment Applications
-Enrollment Request -Term Withdrawal -Extended X -Quick Admit
-Term Withdrawals -Fee Waiver -Program Plan -Degree
-Backdated Degrees -Late Registration -Graduate Credit Transfer
-Overseas Study -Historical Course -Enroll Requirement Group
-Max/Min Hours -Appointments -Career Reassign -Reactivation
8 Schedule of Classes Applications
-Cancel Class -Active/Tentative Status -Combined Section -Room Swap
-Intensive Writing -Component/Class Type -Sess/Loc/Mode/Mtg -Enrll Req Grp

6. Advantages of Aggregating Multiple Request Types in the Console
Reduce points of Entry for campus partners
Break business processes from particular staff members
Assess and prioritize daily business needs at a glance
Utilize filters to represent data in a variety of ways
Facilitate cross-training management model
Enable implementation of first come, first serve business model
Serve campus partners more equitably and efficiently

7. Paperless Model
19,006
6,083
25,089
Academic Record & Enrollment Requests
Schedule of Classes Requests
Total Completed CART Requests
(Since 2/2/2016 launch)
(Since 8/19/2014 launch)

8. CART
Office Processes

9. Workflow Campus partners submit requests to Registrar
CART Office Processes
Workflow
Campus partners submit requests to Registrar
Registrar can route to Bursar for approval if required
Applications can accommodate text entry; xls, .xlsx, .csv, .pdf, .doc, .docx uploads; or a combination of both

10. CART Office Processes
Notifications
Notifications generated upon document initiation and completion
Customized notifications generated to initiator automatically upon Registrar selecting one of several completion statuses
Notifications link initiator back to a view that displays notes from Registrar staff- all parties view same information through entire request cycle

11. CART Office Processes
Archiving/Research
Requests move from Console to Reporting repository automatically
Archived requests are searchable/filterable on 20 values

12. Metrics Multiple Assessment Options Staff Productivity Request Volume
CART Office Processes
Metrics
Multiple Assessment Options
Staff Productivity
Request Volume
Office Responsiveness
Volume by Department
Ebb and Flow of Request Types Across the Academic Calendar