1. What the Heck is Next Generation Enterprise IT?
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Code 3274
What the Heck is Next Generation Enterprise IT?
John Rathje
Associate Vice Chancellor and CIO
University of Arkansas
at Little Rock
Dave Weil
Associate Vice President and CIO
Ithaca College
Betsy Tippens Reinitz
Director, Enterprise IT Programs
EDUCAUSE

2. Next Generation Approach
Start
with next generation digital learning environment
Next Generation Digital Learning Environment: A report on research
The ”Next" Next Generation Digital Learning Environment
Add
next generation enterprise IT environment
Enterprise Architecture Practices: A Holistic Approach for Planning Next Generation Services
Identify characteristics of next generation approach in Top 10 IT Issues
Top 10 IT Issues and Strategic Technologies (coming soon)
Enterprise IT Perspective on the 2017 Top 10 IT Issues
Evolution of the
Next Generation Approach

3. But what the heck IS next generation enterprise IT?
As defined in the 2017 Top 10 IT Issues:
Issue #9. Next-Gen Enterprise IT: Developing and implementing IT applications, architectures, and sourcing strategies to achieve agility, scalability, cost-effectiveness, and effective analytics

4. The definition is evolving
As defined for a 2017 EDUCAUSE expert panel discussion:
Next generation digital environments undergird the digitization of higher education. They move beyond siloed, transactional systems to substantively contribute to and advance the missions and effectiveness of higher education by:
Generating data and applying analytics to those data, and
Enabling institutional constituents to use and adapt the environments to meet their individual needs and preferences
to achieve such ends as improved learning, better student outcomes, research and scholarships, grantsmanship, fundraising, and operational excellence.

5. Next generation enterprise IT is…
A mission-driven, client-centric approach…
…not a specific technology
with implications for IT professionals, end users, IT architecture and organization, and for how you think about data

6. Next generation enterprise IT is enabled by...
...collective advances in technology and its management, including
Networking and computational speed
Cloud computing
Social networks
Mobile technologies
Data, analytics, and artificial intelligence
Enterprise architecture
Personalization
Agile and service management methodologies

7. Adding Value to Your Institution’s Mission and Goals
IT Professionals
Remove silos
Holistic thinking
Focus on services
Change management
IT architecture and organization
Mix of sourcing strategies
Data flow between systems
Integration tools
End Users
Personalized
Consistent experience
Platform independence
Collaboration
Data – data governance, integrity, privacy and security, ownership and stewardship, integration, and flow across systems
IT professionals:
Moving beyond siloed systems; takes a more holistic systems-thinking approach
The IT leader is the horizontal integrator, becoming part of the business unit, delivering value at the edge, not just the back room/data center.  IT becomes a provider of services instead of IT as a provider of technologies.
Emphasis on change management (actually - leading change, not just managing it)
IT architecture and organization
A mix of sourcing and implementation strategies that may include SaaS, PaaS, IaaS, and on premises services - and the contracts and SLA, OLA we need to manage the new world
Data and system integration that enables information flow, and utilizing tools such as iPaaS
End user:
Extremely personalized; persistent identity (person-centric; one identity across lifespan?), and then gaining insights around that identity to improve personalization, service delivery (reword)
Integrated / holistic experience; frictionless interactions; consistent user experience - (Make it easy)
Built with platform-independence in mind (supports BYOD), developing foundations that support IoT world as well
Fosters collaboration
It’s all about the data…
Increasing importance of institutional data governance
Need for clarity around data privacy and security (consistent and respected security across systems)
Integrated, freely flowing Data (data is unified across applications and leveraged and flows freely between them);
data is used to anticipate, predict and present the user with the information they need when they need it
recognition of previous activity/learning and therefore presents relevant information and directs the user to what they need next
Enabling the flow of data to be use it holistically throughout the enterprise (systems) is critical; data governance and ownership

8. Polling question
Which characteristic(s) of next generation enterprise IT are most likely to advance the institutional mission?
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Enter code: 3274

9. Discussion question
What are you doing at your institution that is setting the stage for next generation enterprise IT?
Slido.com
Code 3274

10. Continue the conversation
Enterprise IT Meet and Mingle - Thursday, 11/2, 2:20-3:05, Community Central
2018 Enterprise IT Summit - a collaboration among EDUCAUSE, NACUBO, and AIR
2018 Enterprise IT Program content will focus on next generation enterprise IT – keep an eye on the program website for details
infrastructure/enterprise-it-program or
From main EDUCAUSE page
Hover over Focus Areas
Click on Enterprise and Infrastructure
Click on Enterprise IT Program

11. Thank you!
What are your thoughts about next generation enterprise IT? We’d love to hear from you
John Rathje
Dave Weil
Betsy Reinitz