1. Strategic Quality Planning

2. Definition
Strategic planning sets the long-term direction of the organisation in which it wants to proceed in future
The process of deciding on objectives of the organisation, on changes on these objective, on the resource used to attain these objectives that are to govern the acquisition, use and disposition of these resources.
present
Strategic planning
Vision of future

3. Seven steps to strategic planning
Customer needs
Customer positioning
Predict the future
Gap analysis
Closing gap
Alignment
Implementation
Reevaluate and review
Identification of customer needs
Determination of customer positioning
Predict the future
Gap analysis
Closing the gap
Align the plan with the mission and vision
Implementation of the plan

4. Difference between goals, objectives, and plans
goals are attempts to improve organisation’s performance by making mission statements concrete.
The goals could be,
Improving customer satisfaction target
Cost reduction targets in a year
Improving shareholder’s value
Improving market share
Objectives
Objectives represent the operational definition of goals
Plans:
Typically describe specific tactics, assign responsibilities, identify how sources can be allotted, schedule activities and efforts and specify vision targets

5. Strategic planning Vs traditional planning
Focus on customers
Focus is not defined or spread among many considerations
Focus on process
Focus on products
Improvement activities are focused on activities critical to success
Improvement activities lack focus
Goals and objectives are process or results oriented
Goals and objectives are results oriented
Leaders determine critical success factors
Leaders lack understanding of factors critical to success

6. THANK YOU