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Ethics For Professionals
Intro to Ethics Ethics For Professionals Terry Sutton, Instructor ServiceMaster-Euless Terry Sutton
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ServiceMaster - Euless
WELCOME ServiceMaster - Euless
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Learning Objectives Review of « Introduction to Ethics »
The Ethical Shift: Causes and Results Natural Distinctions: Behavioral Styles Motivations Generations
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ServiceMaster Advanced Restorations
Section One ServiceMaster Advanced Restorations 2015
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Introduction to Ethics Review
Insurance as an Institution, Customer Perception & Climate Ethics Defined The Challenge: Ethical Standards-Customer Service Why are People Different? (Basis of Ethics) Behaving or Misbehaving in an Ethical Framework What Causes the Shift?
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Introduction to Ethics Review
Insurance as an Institution, Customer Attitude, Climate
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Introduction to Ethics Review
Nature of Insurance As a Corporation Negative Attitudes
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Introduction to Ethics Review
Insurance as an Institution, Customer Perception & Climate Ethics Defined
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How Would You Define Ethics?
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Let’s Look At A Definition
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A Definition of Ethics Webster: “Ethics is the discipline dealing with what is good and bad and with moral duty and obligation. It is a set of moral principles or values, the principles of conduct governing an individual or a group.”
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Introduction to Ethics Review
Insurance as an Institution, Customer Perception & Climate Ethics Defined The Challenge: Ethical Standards-Customer Service
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Your Challenge Help people in crisis in an ethical and professional way without offence
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Customer Service
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Customer Disservice
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Introduction to Ethics Review
Insurance as an Institution, Customer Perception & Climate Ethics Defined The Challenge: Ethical Standards-Customer Service Why are People Different? (Basis of Ethics)
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The Basis of Ethics Law Religion Society Conscience Science Government
Church Home Innate Knowledge
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Introduction to Ethics Review
Insurance as an Institution, Customer Perception & Climate Ethics Defined The Challenge: Ethical Standards-Customer Service Why are People Different? (Basis of Ethics) Behaving or Misbehaving in an Ethical Framework
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Foundational Ethics The Framework Dictates the Response,
Intro to Ethics Foundational Ethics Each Situation Dictated by a Moral/Ethical Framework…. Law Religion The Situation The Response -What is the “Right” Thing To Do -What is The “Legal” Thing to Do -What Honors God -Honesty and Truth over Self Preservation -Sacrifice -Honor -Moral and Ethical Decision Making The Person (With an Ethical Framework) Society Conscience Science The Framework Dictates the Response, …….The Situation is Irrelevant Terry Sutton 19
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Situational Ethics Each Situation Dictates its own Response….
Intro to Ethics Situational Ethics Each Situation Dictates its own Response…. The Situation The Response What’s Best for Me Will I Get Caught Will Anyone See Everyone Does It I’m not as Bad as Others Too Risky to Take a Stand The Person (Without an Ethical Framework) There are no Absolutes Situations are Relative, The Self is the Highest Level of Moral/Ethical Authority Terry Sutton 20
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Introduction to Ethics Review
Insurance as an Institution, Customer Perception & Climate Ethics Defined The Challenge: Ethical Standards-Customer Service Why are People Different? (Basis of Ethics) Behaving or Misbehaving in an Ethical Framework What Causes the Shift?
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Conditions That Effect Ethical Behavior
Unresolved Conflicts (Active) Bitterness Anger Guilt
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Conditions That Effect Ethical Behavior
Unresolved Conflicts (Active) Bitterness Anger Guilt Unsettled Security (Passive) Fearfulness Anxiety Instability
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ServiceMaster Advanced Restorations
Section Two Working Ethically With Others Personalities, Motivations and Generations) ServiceMaster Advanced Restorations 2015
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BEHAVIORAL STYLES J
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BEHAVIORAL STYLES J
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BEHAVIORAL STYLES Need For Recognition Talker Doer J
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BEHAVIORAL STYLES Need For Recognition Need For Security Talker Doer J
Supporter Controller Need For Security
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BEHAVIORAL STYLES Need For Recognition Need For Security Process
Talker Doer Process Oriented Results Oriented J Supporter Controller Need For Security
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BEHAVIORAL STYLES Need For Recognition Need For Security Process
ACTIVE Talker Doer Process Oriented Results Oriented J Supporter Controller PASSIVE Need For Security
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BEHAVIORAL STYLES Need For Recognition Need For Security Process
ACTIVE A GGRESSIVE S U B M I V E Talker Doer Process Oriented Results Oriented J Supporter Controller PASSIVE Need For Security
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BEHAVIORAL STYLES Need For Recognition Need For Security Process
M I V E ACTIVE A GGRESSIVE Talker Doer Process Oriented Unforgiveness Results Oriented Shame J Guilt Fearfulness Supporter Controller PASSIVE Need For Security
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BEHAVIORAL STYLES Lessons
There is always a reason why people act the way they do. Be honest about yourself instead of judging others. Practice tolerance: You have no idea what the other person has experienced in life! Learn how to resolve your issues (move to center).
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Motivational Promptings
Lover
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Motivational Promptings
Lover Server Giver Organizer Teacher Encourager Arbiter
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Generational Differences
Lifestyle Characteristics Veterans Baby Boomers Generation X Generation Y Core Values Family Education Communication Media Dealing with Money New Technology Let Them . . . Terry Sutton ServiceMaster
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Generational Differences
Lifestyle Characteristics Veterans Baby Boomers Generation X Generation Y Core Values Respect Authority Optimism Involvement Skepticism Informality Confidence Social Family Education Communication Media Dealing with Money New Technology Let Them . . .
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Generational Differences
Lifestyle Characteristics Veterans Baby Boomers Generation X Generation Y Core Values Respect Authority Optimism Involvement Skepticism Informality Confidence Social Family Traditional Families Disintegrating Latch-Key Kids Merged Education Communication Media Dealing with Money New Technology Let Them . . .
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Generational Differences
Lifestyle Characteristics Veterans Baby Boomers Generation X Generation Y Core Values Respect Authority Optimism Involvement Skepticism Informality Confidence Social Family Traditional Families Disintegrating Latch-Key Kids Merged Education A Dream A Birthright A Way To Get There Fun and Expensive Communication Media Dealing with Money New Technology Let Them . . .
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Generational Differences
Lifestyle Characteristics Veterans Baby Boomers Generation X Generation Y Core Values Respect Authority Optimism Involvement Skepticism Informality Confidence Social Family Traditional Families Disintegrating Latch-Key Kids Merged Education A Dream A Birthright A Way To Get There Fun and Expensive Communication Media Rotary Phones One-On-One Written Notes Touchtone Phones Radiophones with Large batteries Cell Phones Internet Picture Phones Texting Dealing with Money New Technology Let Them . . .
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Generational Differences
Lifestyle Characteristics Veterans Baby Boomers Generation X Generation Y Core Values Respect Authority Optimism Involvement Skepticism Informality Confidence Social Family Traditional Families Disintegrating Latch-Key Kids Merged Education A Dream A Birthright A Way To Get There Fun and Expensive Communication Media Rotary Phones One-On-One Written Notes Touchtone Phones Radiophones with Large batteries Cell Phones Internet Picture Phones Texting Dealing with Money Put it away Pay cash Buy Now, Pay Later Cautious Save, save, save Earn to Spend New Technology Let Them . . .
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Generational Differences
Lifestyle Characteristics Veterans Baby Boomers Generation X Generation Y Core Values Respect Authority Optimism Involvement Skepticism Informality Confidence Social Family Traditional Families Disintegrating Latch-Key Kids Merged Education A Dream A Birthright A Way To Get There Fun and Expensive Communication Media Rotary Phones One-On-One Written Notes Touchtone Phones Radiophones with Large batteries Cell Phones Internet Picture Phones Texting Dealing with Money Put it away Pay cash Buy Now, Pay Later Cautious Save, save, save Earn to Spend New Technology Let Them . . . Vaporize Cities Hit Golf Ball on Moon Make loud calls at the store Promote their crappy band to online friends
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Your Challenge Help people in crisis in an ethical and professional way without offence
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Your Challenge To do so, you have to learn to apprecitate your differences and deal with your issues.
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In Summary « It is not what you know or accomplish that makes for proper ethics, Its what you are and how you relate to others.
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Evaluation
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Ethics For Professionals
Thank You Ethics For Professionals Terry Sutton, Instructor
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