1. Invest in Business Process Outsourcing
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Invest in Business Process Outsourcing

2. Strategically located
Saint Lucia – largest economy in the OECS with a GDP of 1.1 Billion
Tourism-based economy
Stable currency – pegged to the US dollar
Population of 173,000

3. An ideal destination
Investment and lifestyle destination

4. Agenda for growth HOTELS
Double current hotel room stock by 2020 (50% committed)
HOTELS
International Airport redevelopment
Northeast Corridor Highway
INFRASTRUCTURE
Value-added agro-processing
Increase exports to OECS & CARICOM
MANUFACTURING
ICT
Business & Knowledge Process Outsourcing 
Artificial Intelligence
Shared Services Centre

5. Agenda for growth Quantum Class cruise ships in Dec. 2017 (6000 pax)
Port development in the south
Homeporting
CRUISE PORTS
Cargo port development in the northwest
LOGISTICS
Offshore and onshore banking
FINANCIAL
SERVICES
THE CAPITAL
Castries revitalization

6. Largest economy in the OECS
Quick Facts
Area
238 sq. m/
616 sq. km
Capital
Castries
Time Zone
EST+1, GMT -4
Average Mean Temperature 28ºC/82ºF
Largest economy in the OECS
Population Growth 0.7% (2016)
Labour Force
104,637 / 73.4%
(2016)
Population
173,966 (2016)
Unemployment
21.1% (2016)
Adult Literacy
72.8% (2010
Census)
Currency
Eastern Caribbean Dollar (EC$)
Exchange Rate
US $1 = EC $2.70
Inflation
-3.1% (2016)
GDP
US $1, Billion (2016pre)
GDP Per Capita
US $8,162.1 (2016)
Official Language
English
Local Language
French Creole

7. ICT/BPO in Saint Lucia MODERN ICT INFRASTRUCTURE
INDUSTRIOUS ENGLISH SPEAKING WORKFORCE
GDP CONTRIBUTION
The sector’s contribution to GDP over the last 10 years average 7.5%
MARKET PENETRATION
Low market concentration for call centers and BPO
TWO MOBILE SERVICE PROVIDERS
Digicel and Flow
SAINT LUCIA INTERNET EXCHANGE (SLIX)
Ensures high speed data transfers, reduced latency, improved routing efficiency and reduced third party costs
AVAILABLE FACILITIES
Invest Saint Lucia has factory space available at competitive lease rates
MODERN ICT INFRASTRUCTURE
The fiber ring around the island provides incomparable uptime, sufficient redundancy and dedicated internet access
Mandate: “To stimulate, facilitate and promote investment opportunities for foreign and local investors and promote the economic development of Saint Lucia.” We are the main point of contact providing facilitation services from enquiries to after care after establishment. We guide and provide advise to investors throughout the establishing and operating phases of their operations.

8. Saint Lucia Economy (GDP)
The average growth of telecoms over the last 11 years equate to 4.7%
Avg. Sector contributions for the last 11 years = 7.5&
Source: Economic Review 2016

9. Opportunities in Infrastructure ICT, BPO & Research and Development
Health Care Facilities
Clinical Trials and Medical Research Facilities
Reputable Offshore Vocational Training Institutions
Mobile Application Development
Voice & Call Center Operations
Business Process Outsourcing & Knowledge Process Outsourcing operations
Technology and Hospitality Training Institutions

10. ISL - Your Domestic Advisor
Business expansion
Reinvestment
Linkages 
Manufacturing 
Special Development 
Tourism Stimulus 
Licences
Approvals 
Business establishment
Guidance
Key introductions 
Site selection
ADVISORY  
FACILITATION 
AFTERCARE 
INCENTIVES 
Invest Saint Lucia's on the ground support team possesses a wealth of knowledge and local, regional and international experience to assist with business establishment and advisory.
Services include:
Advisory – guidance on business establishment, introduction to key industry professionals, assistance with site selection
Facilitation – assistance with meeting licensing and other approvals
Incentives – a number of incentive packages are available for manufacturing, special development areas and tourism investments
Aftercare – Assistance with business expansion, reinvestment and linkages to industry

11. Incentives
Benefits of Establishing Call Center within the Hewanorra Free Zone
Corporate income tax exemption
Exemption of customs duties, taxes and related charges
No restrictions or taxes on foreign exchange transactions
No taxes on dividends
No work permit fees for management personnel up to a period of 5 years
No import and export licenses
No price control

12. Economic Infrastructure
Integrated (Island wide) Road Network
Modern Telecommunications Network
Goods Distribution Free Zone and Industrial Parks
Reliable Electricity and Water Supply
International Banking and Financial Services

13. Supporting Policy/Business Environment
Established Commercial Court
Public Sector Modernisation Project/e-Government Platform
Online Companies Registration System via the Registry of Companies and Intellectual Property
National Ease of Doing Business Forum and Task Force
Adoption of new PPP approach and ongoing implementation of a National Investment Policy
Ongoing incentives reform; amended income tax; VAT threshold and Corporate Tax Reduction

14. A Record of ICT/BPO Success

15. WHY SAINT LUCIA? Strategic geographic location
Free and stable economic and political climate
Modern and reliable infrastructure and advanced technology
Strong history of attracting and protecting investments
Free access to OECS labour pool of 300,000
Efficient regulatory environment
Protection of intellectual property and patents
Location of the Future (Site Selection Magazine July 2015)
Caribbean Country of the Future & Island Economies of the Future (fDi Magazine July 2015 & July 2017 )

16. For more information on doing business in Saint Lucia as well as investment opportunities, please see below: