1. INTRODUCTION

2. Today
Interrogations on payments suspended for compliance reasons are purely managed via .
To improve this
BNP Paribas has co-created INQUIRO together with clients.

3. linked to your payments
What is INQUIRO?
INQUIRO is a bank communication web app digitalising compliance interrogations
linked to your payments
What are the benefits ?
Payment status updates
Audit trail of activities
Advanced guidelines per question
Transparancy
Secured
Centralised dashboard
Easy search functionality
Security
Instant notifications
Flexible delegation option
Pro-active upload functionality
Efficiency

4. CONTENT Customer Journey Feedback of Pilot Users Onboarding Process
Contact

5. 1. Reception of E-mail Notification
Customer Journey
1. Reception of Notification
John Smith from Airline Company FlyHigh expects a payment from a client in Russia. 1
John receives an instant notification via informing him on a pending request in INQUIRO.

6. Customer Journey
2. Login to INQUIRO
John enters his login and password ensuring a secured access.

7. 2 1 3. Consult requests in Dashboard 1
Customer Journey
3. Consult requests in Dashboard 1
The home page of INQUIRO provides a consolidated view on all requests via a dashboard… 2 2
… and allows to easily search, filter and order on payment and request details. 1

8. 4. Consult request details
Customer Journey
4. Consult request details
Payment details are displayed in the right banner.

9. 4. Consult request details
Customer Journey
4. Consult request details
For each question, specific guidelines are provided.

10. 4. Consult request details
Customer Journey
4. Consult request details
Requests are automatically assigned to a request owner (user or team) based on:
Account involved
Payment direction
Presence of POBO reference
Jane SMITH
Florian ADAMS
Sam JOHNSON
Team Acc. Receivables
Team Acc. Payable
Requests can be delegated to other users or teams.

11. 5. Answer & Submit John uploads the requested invoice…
Customer Journey
5. Answer & Submit
John uploads the requested invoice…
…provides precisions on the economic object.
Payment of Airport Taxes

12. 5. Answer & Submit Save Send … and submits the answers.
Customer Journey
5. Answer & Submit
… and submits the answers.
Save
Send

13. Customer Journey
6. Receive Status Update
John can follow up on the progress via the dashboard.
The request status will be updated.
Processed

14. 1 2 7. Pro-actively upload data
Customer Journey
7. Pro-actively upload data
John expects another payment for which no request has been received yet and decides to upload additional payment info pro-actively. 1 1
John selects the account and introduces the key that willl be present in the remittance info. 2
John uploads the invoice and provides additional info on the payment. 2

15. Feedback of INQUIRO’s pilot users
Feedback of Pilot Users
Feedback of INQUIRO’s pilot users
Requests are easily manageable via the dashboard consolidating all pending requests and allowing to easily retrieve transactions via the search functionalities.
INQUIRO is easy to use and allows us to respond to the bank’s question in an easy way.
Processing of compliance interrogations goes significantly faster via INQUIRO.

16. Once the scope has been defined
Onboarding Process
Once the scope has been defined
It takes only 1 DAY to get started with INQUIRO
Decision
Completion Onboarding Form
Welcome
Authentication
Accept Terms & Conditions
Smooth onboarding process
No installation required
Web-based application
Simple & secured login
Click to zoom on onboarding process

17. 1. Decision Meet John Smith from Airline Company FlyHigh.
Onboarding Process
1. Decision
Meet John Smith from
Airline Company FlyHigh.
John decided to use INQUIRO to handle compliance interrogations from BNP Paribas.

18. Define perimeter of accounts
Onboarding Process
2. Completion Onboarding Form 1 2 3
Define perimeter of accounts
Define users
Set permission rights

19. 3. Welcome E-mail 1 John receives the Welcome E-mail.
Onboarding Process
3. Welcome 1
John receives the
Welcome .

20. 1 2 4. Authentication 1 John introduces his e-mail address… 2
Onboarding Process
4. Authentication 1
John introduces his address… 1 2
… and follows the procedure to create a password. 2

21. 5. Accept Terms & Conditions
Onboarding Process
5. Accept Terms & Conditions
In one click, John can accept the Terms & Conditions.

22. Onboarding Process
is now ready FOR use.

23. For more information or questions:
Contact
For more information or questions:
Reach out to your Cash Management contact
Send an to