1. MITIGATING THE RISKS OF NEXT GENERATION NETWORKS: CARL ATKEY, CTO, APPELLO
17 October 2017

2. What is digital?
WHAT IS DIGITAL?

3. Over 29 years experience of working with housing, social care and healthcare providers to deliver technology enabled care services.
The UK’s largest monitoring solutions provider, supporting over 200,000 connections across the UK.
The first provider in the UK to deliver digital emergency care services into housing. Now thousands of residents are benefitting from greater safety and the extended capabilities of digital services.

4. “We already serve many thousands of customers in businesses using IP, our goal is by 2025 all of our voice customers will be served using an IP with a premises solution and will migrate off the traditional telephony platform.”
Gavin Patterson, BT Group CEO

5. “Many Communications Providers (CPs) are currently planning major updates and upgrades to their networks to deliver voice services using “All-IP” technologies, generally via “voice over broadband”.
Public Switched Telephone Network Migration to All-IP networks, OfCom. June 2017

6. The impact of the TECS sector…

7. When existing analogue alarms remain in use between a customer’s property and the local exchange, data sent by it will need to be:
Converted to IP form at the exchange,
Converted back to analogue at its destination
Probably, converted several times en-route.
This conversion increases the end to end data transmission time (‘round trip delay’).
The increased delay is small, but with continued migration we are finding non-NGN compliant alarms, may not recognise that a call has been connected, so could hang up and redial - possibly continuously.
The result is an increase in time residents receiver the care and support required in an emergency.

8. The view of the UK largest monitoring provider
In 2015 Appello started to see the initial impact of communications providers upgrading their networks to deliver voice services using “All-IP” technologies, that work exclusively using the Internet (packet-based) protocols. This impact is due to the incompatibility of analogue devices, which currently make up in excess of 90% of equipment in operation.
Inbound call failure rate (%) ? 8% 7% 5% 3% 1%
Jun ‘15
Jan ‘16
Jun ‘16
Jan ‘17
Jun ‘17
Jan ‘18

9. JUST LIKE WHEN THE INTERNET WAS INVENTED, THE CAPABILITIES AND POSSIBILITIES ARE GREATER THAN FIRST IMAGINED

10. Overcoming the industries challenges…
SPEED
CALL QUEUE
LOCATION
100 to just 3 seconds
Multiple simulations calls
Pendant / individual locality

11. Digital is enabling… Future-proofed and Secure
Aesthetics and Usability
Speed and Connectivity
Data, Analysis and Insight
Social Engagement
Opportunities

12. Customer Feedback
APPEARANCE
90% of residents agree or strongly agree that when compared to their previous system the appearance of the LivingHub is discreet.
83% of residents agree or strongly agree that when compared to their previous system the appearance of the LivingHub helps overcome the vulnerable perception of telecare.
SAFETY AND REASSURANCE
83% of residents feel that the connection speed of their new digital system gives them greater reassurance.
90% of residents feel safer being able to see who is entering the property via their LivingHub.
WELLBEING
57% of residents feel that their wellbeing has been improved now they can communicate via video with other residents.
83% of residents strongly agree or agree that communicating with the Court Manager via video is less obtrusive.

13. Summary A digital transition of telecoms networks has already started.
The TECS sector is being impacted and the risks to customers are increasing.
A truly digital end to end solution will mitigate risks and open up possibilities.
The benefits of digital are far reaching, benefitting organisations, employees and customers.

14. MITIGATING THE RISKS OF NEXT GENERATION NETWORKS: CARL ATKEY, CTO, APPELLO
@Appello_UK