1. Skype for Business Cloud PBX (Phone System) in the real world
8/23/2018 5:33 PM
THR2170
Skype for Business Cloud PBX (Phone System) in the real world
Tom Arbuthnot
Principal Solutions Architect
Modality Systems
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. Microsoft Skype for Business Server
8/23/2018
Tom Arbuthnot
Global Deployments
Microsoft Certified Master / MVP
Author, Blogger, Speaker
Full Time UC
Solutions
Architect
SNMP
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. What’s in this session
20 Minutes to Understand your options for “Cloud Voice”
Terminology
Deployment Options
Considerations
Questions

4. Cloud Name Changes This Week
Cloud PBX is now “Phone System”
PSTN Conferencing is now “Audio Conferencing”
PSTN Calling is now “Calling Plans”
PSTN Consumption is now “Communication Credits”

5. OFFICE 365 ENTERPRISE SUITES
Features Office 365 Services
Business Class and Calendars Exchange Online
50 GB
Unlimited
Social, Video, Sites, Task Management Yammer, O365 Video, SharePoint Online, Planner
New ●
Skype for Business - IM, Online Meetings, Meeting Broadcast
File Storage, Sharing, Information Discovery OneDrive for Business, Delve
Office Online
Office Client Apps Office 365 ProPlus
Archiving, Rights Management, Data Loss Prevention, Encryption
Equivio Analytics for eDiscovery, Secure Attachments and URLs, Access Control
End User and Organizational Analytics Power BI Pro, Delve Org Analytics
Cloud PBX – Phone System in the Cloud
Add-on
PSTN Conferencing – Dial in Phone Numbers
PSTN Calling – User Phone numbers
*Dial-out and Toll Free Dial-in conferencing capabilities will incur additional per minute consumption charges. Customers can disable these features to avoid additional billing. Rate plans will be announced on Oct. 1, 2015.

6. Elements of Skype for Business Online
8/23/2018 5:33 PM
Elements of Skype for Business Online
Skype for Business Online / Teams – included in all E Plans
Instant Messaging and Presence
VoIP voice and Video (no phone numbers)
VoIP conferencing
(PSTN) Audio Conferencing (Add-On, included in E5)
Add dial in and dial out phone numbers to your SfBO and Teams Conferences
Phone System (Feature) (Add-On, included in E5)
The ability to have a real Phone number and make real phone calls
Calling Plan – Microsoft Phone Service (Add-On)
User Phone numbers and carrier services from Microsoft from the Cloud
Local, long distance, and international calling
© Microsoft Corporation. All rights reserved.

7. (PSTN) Audio Conferencing (Dial In Numbers)

8. PSTN Conferencing Enable a phone to join a Skype for Business Meeting
8/23/2018 5:33 PM
PSTN Conferencing Enable a phone to join a Skype for Business Meeting
Phone users can dial into a meeting with a phone number and conference ID
Conference joiners can have Skype for Business “call their regular phone” to join them to a conference
Users in the conference can dial out to add a phone users to the conference
You don’t need Enterprise Voice or Cloud PBX
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. Microsoft PSTN Conferencing
8/23/2018 5:33 PM
Microsoft PSTN Conferencing
Microsoft PSTN Conferencing
Direct from Microsoft, billed as part of Office 365
Per user flat cost (also Included in Office 365 E5)
Available to purchase in 64 countries
Dial in Numbers available for 90 Countries, 400 cities
Dial out from a conference to 190+ Countries (~45 major markets domestic dial out costs included, others countries PAYG)
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10. Phone System - Endpoints and Features

11. Phones and Software Client Support
8/23/2018
Phones and Software Client Support
PC and Mac
All supported PC & Mac clients in Office 365, Web Meeting Join
Mobile
Skype for Business clients for iOS, Android & Windows Phone
IP Phones
Polycom VVX201-VVX600 series, CX600, CX3000
AudioCodes & Yealink.
Mitel, HP – Lync Phone Edition
VDI Support
Citrix HDX RealTime Optimization Pack
VMware
© 2015 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12. Cloud PBX: Core Knowledge Worker Features
Call answer / initiate (by name & number)
Call hold / retrieve
Call History
Call Delegation & Call On-behalf
Call Transfer (Blind, Consult & Mobile)
Camp-on
Caller ID
Call Waiting
Call forwarding & simul-ring
Clients for PC, Mac & Mobile
Device switching
Distinctive ringing
Do-not-disturb routing & call blocking
Enterprise calendar call routing
Integrated dial-pad
Music on Hold
Qualified IP Desk Phones
Skype & Federated calling
Team calling
Video call monitor
Voice Mail

13. Cloud PBX: Administration in the Cloud
Operations
Office 365 Web Portal
Tenant Admin with PowerShell
Call Detail Records
Call Quality Dashboard
Admin features
User Creation
PSTN number assignment
PSTN Conferencing setup

14. Cloud PBX: Call Queues Automated call distribution for Cloud PBX
Plays a prompt then queues caller with licensed Music on Hold for available agent.
Up to 50 agents and 200 calls in the queue.
Utilizes the Service Number infrastructure for inbound calls.
Simple agent configuration
Agents can be Distribution Groups or mail-enabled Security Groups.
Calls routed in parallel to every agent simultaneously, except offline & DND.
Single agent can have multiple queue calls on hold.
Timeout & overflow options
Disconnect or Redirect to User, Auto Attendant or Call Queue.

15. Cloud PBX: Auto Attendant
8/23/2018
Cloud PBX: Auto Attendant
Automated business line system for inbound calls
Answers with voice prompts or Text-to-speech (27 languages*).
Accepts input with DTMF or Speech Recognition (14 languages*).
Designed for company calls to particular department or person.
Attendants associated with a specific Service Number
Service Numbers available around the world for customers with Cloud PBX license.
Tolled and Toll Free are supported; Customers can port their existing numbers as well.
Multiple routing options
Will search against the organization Active Directory for routing to users.
Menu Options (Press one for Sales, two for Service) single & multi-level.
© 2015 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

16. Usage and Quality Reporting
CQD is the primary tool used to assess the overall Skype for Business experience in Office 365
It provides access to a very broad set of data
Web-based access
Report builder
Exposes Quality and Reliability data
Best practices
Conferencing / Peer-to-Peer (P2P)
Managed / Unmanaged
Wi-Fi / Wired
Group by subnet / building
Identify top offenders

17. User Phone Number Options

18. Cloud Phone System - 3 Options for User Phone Numbers
Microsoft Calling Plans – Microsoft is your carrier in the Cloud
France, Ireland, Puerto Rico, Netherlands, Spain, UK, US and in preview Germany and Belgium, additional regions to be added over time
AND….
“Bring your own Carrier” via:
Skype for Business Server – connect your carrier via server deployment OR
Cloud Connector Edition – connect your carrier via a dedicated server/appliance

19. “100% SfB Online with Microsoft Calling Plan (Microsoft is your carrier)
Customer Premises
Registrar/ Conferencing Bridge
Some API coverage today, more on the roadmap
SfB Online
Cloud PBX
Edge Web and Media Services
Conferencing Phone Numbers
Cloud Voic
Exchange Online Only
User Phone Numbers
Mediation and Gateway
Microsoft
“PSTN Conferencing”
“PSTN Calling”

20. Microsoft Calling Plans (Microsoft Carrier)
PSTN connectivity provided directly by Microsoft
Simple Administration
Microsoft will meet legal requirements as necessary to participate in market.
New numbers acquisition designed for maximum simplicity
Number porting to move existing numbers into Cloud Phone System
France, Ireland, Puerto Rico, Netherlands, Spain, UK, US and in preview Germany and Belgium, additional regions to be added over time.

21. Cloud PBX with SfB Server Hybrid “All the Options, All the Infrastructure”
Customer Premises
Registrar/ Conferencing Bridge
Registrar/ Conferencing Bridge
Some API coverage today, more on roadmap
Trusted Applications
e.g. Contact Center, Call Recording
SfB Online
Cloud PBX
SfB Server
Edge Web and Media Services
Edge Web and Media Services
Conferencing Phone Numbers
Conferencing Phone Numbers
Cloud Voic
O365 User
O365 User with Prem PSTN Number
On Prem User
User Phone Numbers
User Phone Numbers
Mediation and Gateway
Microsoft
“PSTN Conferencing”
“PSTN Calling”
Mediation and Gateway
Customer Carrier

22. Cloud Phone System PSTN Connectivity with Server Hybrid
If SfB Server is already deployed with EV, can be used today globally
If you have SfB Server deployed, you can’t deploy CCE today
Benefit of having all the abilities of Server for 3rd party integrations
Some users can be on Server, some on Cloud Phone System, and move back and forward at your own pace
Range of deployment models/topologies
More servers and more licensing costs

23. Cloud Connector Edition “Bring your PSTN carrier to the cloud”
Office 365
Customer Premises
Registrar/ Conferencing Bridge
Some API coverage today, more on the roadmap
User Phone Numbers
O365 User with Prem PSTN Number
Cloud Connector Edition
Customer Carrier
SfB Online
Cloud PBX
Edge Web Services
Cloud Voic
Exchange Online Only
Conferencing Phone Numbers
Mediation and Gateway
Microsoft
“PSTN Conferencing”

24. Cloud Phone System PSTN Connectivity with Cloud Connector Edition
Available for download now
Deployment Checklist:
Hyper-V VM’s on a Dedicated Physical Server (Windows Datacenter Edition)
AD, CMS, Mediation and Edge, Server lives in the DMZ
Connects to Carrier via SIP, SBC, IP PBX
50 (i7, 32GB) and 500 (12 cores, 64GB) concurrent call hardware models
Group up to 4 for High Availability (1500 concurrent calls max) in a “site”
Up to 200 CCE sites per deployment
Appliance versions coming from Sonus and AudioCodes soon, in early preview now

25. Choosing your Cloud Voice Topology

26. How to Choose your Cloud Voice Topology
(PSTN) Audio Conferencing is usually an easy starting point if you don’t have it today
If you have SfB Server today:
Cloud Phone System with Server Hybrid
Microsoft Calling Plans
Bring your own PSTN via Server
If you don’t have SfB Server today:
Consider your business requirements, timeline and the Cloud roadmap
Pure Cloud/Microsoft Calling Plans are the easiest way to start (no infrastructure)
Cloud Connector Edition is easier than SfB Server - start with a £500 “server”!
If you need more features/3rd party integrations - SfB Server Hybrid gives you all the options, so you can move forward without heavy BA analysis.

27. Please evaluate this session
Tech Ready 15
8/23/2018
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© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.