2. ACN & 2degrees Training
Gerard Frack

3. Our journey in New Zealand is only just beginning
We are actively looking for partners to strengthen our product portfolio which will provide IBOs with a bigger opportunity to grow their business with plans & products that are highly competitive in the NZ marketplace
We’ve made a great start with the launch of the ACN 2degrees partnership at the Brisbane International in September

4. The Opportunity
New mobile services & upgrade existing 2degrees prepaid customers
No long term contracts
Device repayment options

5. ACN & 2degrees Training
Stephen Moon

8. Hop on the best growth train in town

9. State of the art mobile network 1100 cell towers across the country
2degrees now
98.5% population coverage
State of the art mobile network
75% 4G enabled
1100 cell towers across the country
We’re big, we’re strong, we deliver

10. Or nearly 1 in 3 New Zealanders
2degrees now
1.45m customers
Or nearly 1 in 3 New Zealanders
1200 Staff
We’re the party everyone wants to be at

11. Values at our core, we’re a real values based company, not just some words on the wall This is what we like about you and what we expect of you

12. What Makes Us Different?
We work for our customers
We love working together with our partners to make good things great
Our people and our service make us the best
NZ based care
New Zealand’s most awarded telco
Our innovation consistently sets us ahead of the competition
Carryover Data
AU calls included
MRO
No contracts
We’re the leaders when it comes to the best value in market

13. 1.3 million Consumer Pay Monthly Users
NZ Telco Trends…
NZ Telco Industry (Year Ending 2016):
Consumption
8.16 Billion Minutes
11.3 Billion SMS
14,287 TB of Data
Prepay
3.3 million Prepay Users
255,000 Data Add-Ons
Pay Monthly
1.3 million Consumer Pay Monthly Users
24,000 Data Add-Ons

14. 5G in 2020

15. 13th Nov From To highlight:
Our best value mobile plan DOESN’T lock you in!
We simplified the line-up back in August - 4 simple plans
Already bumped the data allocation from 15GB to 25GB on the $70 Plan
Plus all our carryover data allows our customers to hotspot
On 13th November:
$30 Plan data increased to 1.5GB Carryover Data! Not a bonus, but permanent
$30 & $40 Plans get UNLIMITED calls to other 2degrees mobiles
Don’t forget, all the other features customers loved before are still here!
Carryover minutes & data – what you don’t use you don’t lose
What to do with all that extra data? Shared Data with up to 5 other 2degrees devices
Family share to share your unlimited calls & TXTs with up to 3 others
Trade Up – Just $10 per month for a minimum of 12-months, but no more Trade-Up Fee!
Data Sharing
Family
Share
Trade Up

16. We know kiwis LOVE data
Applies to any 2degrees smartphone (but excludes Apple iPhones). Includes both Pay Monthly & Prepay Customers!
Redeemed via scratch bonus sticker found on the box.
For “Feature” phones (e.g. 3G Candy bar), the offer is:
100 NZ/AUS minutes with every top-up until the end of 2018
GTM Info……Extract what you need:
Affordable smartphones and free data to help the customer manage there monthly data allowance while still doing what they want.
Users of the 3G candy bar phones use calling more than any other service. So minutes will provide the best value for the consumer
All devices are either unlocked or free to unlock providing the customer freedom to use the device on any network

17. From
13th Nov

20. 2degrees and ACN Most relevant category in the market
117% of New Zealanders have a mobile phone
Only 35% of New Zealanders are on account
(Global average = 70%)
Mobile is the biggest growth opportunity the market has ever seen
You are at the forefront of ACNs growth into the New Zealand market
Refer Reward Repeat incentive
$10 2degrees account credit for each connection that you do
Everybody knows someone that knows someone

21. Updates Add connection Data Entry Training New offers on 13th Nov
Due for on Wednesday15th with better functionality
Data Entry
This is crucial to get right
Training
Revised training is on the way to address known areas of confusion and provide more explanation
New offers on 13th Nov
Streamlining of behind the scenes processes

22. How do you make it happen?
Log onto ACN site
Enter your IBO details and customer details
Click through to 2degrees online signup
Simple process
Real time credit check
Real time results
NOTE:
Customer must enter details exactly as on their Drivers licence and exactly the same on both the ACN site and the 2degrees site

23. Top Tips
Ensure Customers Enter the same Name, address & date of birth in your storefront and on the 2degrees application.
Ensure personal details (e.g. full name) provided on the application matches the Driver’s License.
If your customer needs to go back to reselect their plan, or change details after completing the Personal ID section, they will need to start over and clear their browsing history and Cache (or use a private web browser like Google Chrome’s incognito mode)
To pass the 2degrees credit check it is important to make sure details like current residential address, and time spent at current address match official government records and are as accurate as possible.
If multiple orders have been submitted from the same device, your customers may receive an error message like: “You already have an approved order.” Customers should clear their cache and delete cookies and repeat which should fix the issue. Alternatively using a private browser like ‘Google Chrome Incognito Mode’ may fix this issue.
If your customer does get stuck and is unable to complete their order, please fill in an IBO enquiry form on their behalf with their customer details.

24. Available via Pacific Compass in
2degrees Sign up webinar
Guides you through each step of the sign up journey
Provides important information to help your customer sign up with minimum fuss
Will help you receive your points and residuals as quickly as possible!
Available via Pacific Compass in
Product Resources - NZ

25. Go to 2dacn.co.nz to register
Launch Bonus All qualifying sales from 24th Sept to 31st Dec get $15 credit instead of $10

26. Thank you

27. ACN & 2degrees Training
Gerard Frack

28. Overview of plans

29. Mobile voice compensation
Residual commission up to 24 months
Commission rate – 50% of monthly plan fee
$30 Plan
1 point
$40 Plan
2 points
3 points
1 point
Bonus customer points* until
30 Nov 2017
$55 Plan
2 points
$70 Plan
2 points
Bonus Promotion:
Available to New Zealand and Australian Independent Business Owners during promotion period of 1 November until 11:59pm AEDT, 30 November 2017
Sign up any 2degrees Pay Monthly Mobile Voice service with monthly plan fee repayment of $40 and above between 1 November and 30 November, 2017 and receive a Bonus Point

30. IBO Incentive 2 Degrees “Refer. REWARD. Repeat”
$15 account credit for every new Voice Connection
No cap – Keep signing up customers to get your service free every month

31. Simple sign up process Mobile page from Direct StoreFront
Customer details must be exact match to receive compensation
Concierge Service for sign up assistance
Concierge service:
We understand & apologise for the sign up issues that you and your customers have experienced. These occurred when changes were made to the 2degrees online journey to allow additional services for existing customers. While 2degrees work through a solution we’ve opened a special Customer Support team in Australia to manage issues related to the stalled order journey and to provide a warm transfer for your customers into 2degrees’ campaign team. This line is direct to an agent queue and will be answered as soon as a team member becomes available. The line is open during the extended hours of 10am – 8pm Monday to Sunday.

32. Directed to 2degrees website
Select plan (plus device if required)

33. Customer details entered here must EXACTLY match the customer details entered on the ACN page
Ensuring the details match is

34. Training - Accreditation
Important knowledge required to promote 2degrees
Provides information so you can help customers have a positive sign up experience
Details who you should contact & when if you have queries
Accreditation is mandatory for IBOs promoting/selling 2degrees
Accreditation gives you a solid foundation to promote 2degrees to your warm market
Contains important information you & your customers need to know to help ensure they have the best possible experience with you, ACN & 2degrees
Provides details of who you & your customers need to contact if you have queries or need assistance – directing your enquiries to the correct channel means both you & your customers will get a speedier response. Contacting the correct channel, particularly during the sign up phase minimises the need to complete missing customer/points forms resulting in you being compensated quicker

35. Training - Accreditation
To find the accreditation training head to Pacific Compass. On the Training page you’ll see a section for Accreditation Training. Click on this & you’ll then see a page with the various accreditation for the Pacific region. Click on the 2degrees Mobile – NZ accreditation

36. Resources / Product Resources - NZ/2degrees Mobile
Training - Resources
Essentials training
Key features & benefits of plans
Sign up process & credit conditions
How to get support from 2degrees
Network coverage
Key selling points
FAQs & Tip sheets
Claim missing customer/points form
Podcasts & webinars
Product flyers
Resources / Product Resources - NZ/2degrees Mobile
To help you get fully up to speed and confidently sell the opportunity, we strongly recommend you review our Training resources including the Essentials training.
The Essentials training is an interactive online course hosted by 2degrees which only takes approx minutes to complete. This course will help you to understand:
The key features & benefits of 2degrees’ plans to help you sell these into your customers
The sign up process & credit conditions including the minimum requirements your customers need to meet to sign up
How to get support from 2degrees in the event your customer has a query after they have become active on the 2degrees network
Network coverage including a link to 2degrees’ coverage checker which you should encourage your customers to use before sign up
Key selling points to help you maximise the 2degrees opportunity
We also have additional resources:
FAQs which answer the common questions you & your customers may have & a product Tip Sheet which provides an overview of key areas including how to place an order, credit checking, billing and links to IBO forms if you need to claim missing customers/points
A link to the form you need to complete if you need to claim missing customers or points for 2degrees
Podcasts and webinars – if you’ve not already watched it, there’s a great webinar from our Mobile Product Portfolio Manager, Anthony which is a step-by-step guide to the sign up process & tells you how to avoid many of the common pitfalls during the sign up process.
2degrees also regularly supply us with flyers with the great offers on plans & handsets which you can use to show your customers
To assist you in your conversations with your potential customers, we have a range of flyers you can use to promote the great value plans and handsets – you can find these in Pacific Compass under Resources / Product Resources – NZ / 2degrees Mobile / Product Flyers
You can locate all these training resources in Pacific Compass under Resources / Product Resources – NZ / 2degrees Mobile.
We’re seeing a significant increase in Online Chat conversations with our IBO Support team, with some chats lasting an hour which is not sustainable. It’s really important you & your teams look at the Resources & Training we provide you – most of the queries we receive in IBO Support are already answered in the Resources & Training sections of Pacific Compass. By carrying out the training & looking at the Resources if you have a query will then free up our IBO Support team to actually do what they are there for.

37. Troubleshooting
Enquiries:
Missing Customers
Missing Points

38. Troubleshooting You: Customer: Business ID Email address
Contact mobile number
Customer:
Their details
Order date and reference number
How the customer signed up
Service type & Customer type
Mobile number and ported number
Plan name

39. 24 January 2018 AUCKLAND 6.30pm-9.30pm Pullman Hotel
Pre-reg price: AU$20 (until 31 Dec 17)
Registration price: $25

40. ACN Marketing Essentials
Karren Challoner-Miles

41. Where can you find resources?
New starter campaign
Pacific Compass
NZ Back office
Weekly newsletters – ACN In Action
Social - Follow the ACN Asia Pacific FaceBook page
Training videos – Follow our ACN Pacific Vimeo Channel & subscribe to the ACN Training YouTube channel
Your Business Assistant (YBA)
IBO Support – Contact us form and chat
Knowledgebase on acnpacific.com/nz

42. Pacific Compass
Content for NZ and AU

43. Pacific Compass www.acnpacific.com/ibo Content for NZ and AU
Getting started essentials
Recruiting resources
Compensation
Customer acquisition Tools
Training and accreditation
Events
BackOffice & Success Store

44. ACN In Action Transmitted every Thursday at 6:30pm (NZ time)
Content relevant to the entire Pacific region
Amalgamation of all messages, info and training assets
Must-read

45. ACN In Action 1ST of the month Compensation plan update
Bonus doc updates
Monthly overview webinar
Recruiting tools

46. Training videos - vimeo
Training presentations
Product videos, testimonials & promotions
Business announcements
Event videos
ACN Opportunity video
Business Presentation video
Success Stories
Company Tour/IBO Tour

47. Training videos - YouTube
Monthly key initiatives
Product webinars
Operations webinars
Compliance webinars

48. Your Business Assistant
Per month
$39.95
Earn 2 customer points
Subscription revenue for you and your team contributes to total monthly billings

49. Your Business Assistant
Tools for monitoring
Downline Reporting for tracking and managing your business growth
IBO alerts so that you are aware of all activities that effect your business
Tools for Building
Pique prospects with video s and video messages
Your personal IBO Distributor Website
Tools for Development
Success on Demand
Personal Success Program 101
Success Magazine – free digital subscription for duration of YBA subscription
Success on Demand is a library of personal development content to take your leadership to the next level. You can access training and motivation from the top personal development leaders globally
Personal Success Program 101 – features daily training segments to enhance personal growth from top motivational leaders and speakers
Success Magazine – free digital subscription for duration of YBA subscription

50. Troubleshooting Contact us for: Office Tours Cancellation Compensation
Sign up
Compliance
Success Store
Events
Feedback

51. Troubleshooting Customers & IBOs can search: Product FAQs Payment FAQs
Sign up FAQs

52. Quick questions

53. 24 January 2018 AUCKLAND 6.30pm-9.30pm Pullman Hotel
Pre-reg price: AU$20 (until 31 Dec 17)
Registration price: $25

54. Register at ACNREG.COM.AU
Pre-registration promotion price:
Valid: Until 3 March (11.59pm AEST*) 2018
$175
Nov new IBO promotion price:
Valid: Join in Nov 2017 & register in your first 30 days
$129^
No refunds, exchanges, cancellations, or transfers
*Australian Eastern Standard Time
Register at ACNREG.COM.AU