1. Define Phase Wrap Up and Action Items
We have now come to the end of the Define Phase so let’s wrap it up.

2. Define Phase Overview—The Goal
The goal of the Define Phase is to:
Identify a process to improve and develop a specific Six Sigma project.
Six Sigma Belts define critical processes, sub-processes and elaborate the decision points in those processes.
Define is the “contract” phase of the project. We are determining exactly what we intend to work on and estimating the impact to the business.
At the completion of the Define Phase you should have a description of the process defect that is creating waste for the business.
Please read the slide.

3. Define Action Items
At this point you should all understand what is necessary to complete these action items associated with Define.
Charter Benefits Analysis
Team Members
Process Map – high level
Primary Metric
Secondary Metric(s)
Lean Opportunities
Stakeholder Analysis
Project Plan
Issues and Barriers
Deliver the Goods!
Please read the slide.

4. Walk the Walk! Each “player” in the Six Sigma process must be
Six Sigma Behaviors
Being tenacious, courageous
Being rigorous, disciplined
Making data-based decisions
Embracing change & continuous learning
Sharing best practices
Walk the Walk!
Each “player” in the Six Sigma process must be
A ROLE MODEL
for the Six Sigma culture.
Please read the slide.

5. Define Phase — The Roadblocks
Look for the potential roadblocks and plan to address them before they become problems:
No historical data exists to support the project.
Team members do not have the time to collect data.
Data presented is the best guess by functional managers.
Data is communicated from poor systems.
The project is scoped too broadly.
The team creates the “ideal” Process Map rather than the “as is” Process Map.
Clear the road – I’m comin’ through!
Please read the slide.

6. DMAIC Roadmap Identify Problem Area
Champion/ Process Owner
Identify Problem Area
Assess Stability, Capability, and Measurement Systems
Identify and Prioritize All X’s
Prove/Disprove Impact X’s Have On Problem
Identify, Prioritize, Select Solutions Control or Eliminate X’s Causing Problems
Implement Solutions to Control or Eliminate X’s Causing Problems
Implement Control Plan to Ensure Problem Doesn’t Return
Verify Financial Impact
Determine Appropriate Project Focus
Estimate COPQ
Establish Team
Define
Measure
Analyze
Improve
During the Define Phase we have determined the appropriate project focus, estimated our process’s COPQ and establish the team we will use to conduct the project.
Control

7. Define Deployment
Business Case
Selected
Notify Belts and Stakeholders
Create High-Level Process Map
Determine Appropriate Project Focus
(Pareto, Project Desirability)
Define & Charter Project
(Problem Statement, Objective, Primary Metric, Secondary Metric)
Estimate COPQ
Recommend Project Focus
Create Team
Charter Team
Ready for Measure
Approved
Project
Focus N Y
The importance of the Define Phase is to begin to understand the problem and formulate it into a project. Notice that if the Recommended Project Focus is approved the next step would be team selection.

8. Action Items Support List
These are some additional questions to ensure all the deliverables are achieved.

9. At this point, you should:
Summary
At this point, you should:
Have a clear understanding of the specific action items
Have started to develop a Project Plan to complete the action items
Have identified ways to deal with potential roadblocks
Be ready to apply the Six Sigma method within your business
Please read the slide.

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The Certified Lean Six Sigma Green Belt Assessment
The Certified Lean Six Sigma Green Belt (CLSSGB) tests are useful for assessing Green Belt’s knowledge of Lean Six Sigma. The CLSSGB can be used in preparation for the ASQ or IASSC Certified Six Sigma Green Belt (CSSGB) exam or for any number of other certifications, including private company certifications.
The Lean Six Sigma Green Belt Course Manual
Open Source Six Sigma Course Manuals are professionally designed and formatted manuals used by Belt’s during training and for reference guides afterwards. The OSSS manuals complement the OSSS Training Materials and consist of slide content, instructional notes data sets
and templates.
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