1. Third-Party Vendors for Data Analytics: Friend or Foe
Third-Party Vendors for Data Analytics: Friend or Foe? – Part I (SUMMARY AND CONCLUSION)
November 12th, 2017
Neena Verma
Director of Institutional Research
University of Massachusetts President’s Office

2. Tiffany Mfume, AVP Student Success and Retention (STARFISH)
THIRD-PARTY VENDORS FOR DATA ANALYTICS:FRIEND OR FOE? PART I PRESENTERS
Monica Brockmeyer, Assoc. Provost for Student Success, Wayne State University (EAB)
Brian Fairhurst, Director of Continuous Improvement, Florida State University (ABC)
Tiffany Mfume, AVP Student Success and Retention (STARFISH)
Neena Verma, Director of Institutional Research (SYSTEMS PERSPECTIVE)

3. LESSONS LEARNED – WAYNE STATE UNIVERSITY
THIRD-PARTY VENDORS FOR DATA ANALYTICS:FRIEND OR FOE? SUMMARY AND CONCLUSION
LESSONS LEARNED – WAYNE STATE UNIVERSITY

4. LESSONS LEARNED – WAYNE STATE UNIVERSITY
THIRD-PARTY VENDORS FOR DATA ANALYTICS:FRIEND OR FOE? SUMMARY AND CONCLUSION
LESSONS LEARNED – WAYNE STATE UNIVERSITY
Technology for change - not for its own sake.•
There is no silver bullet.
Retention is not enough.
Tackle challenges from multiple perspectives.
“Go Big…or Go Home” - Sometimes change is hard so you might as well get it over with.
Create successful Action Groups.
Technology is business process made precise.

5. LESSONS LEARNED – MORGAN STATE UNIVERSITY
THIRD-PARTY VENDORS FOR DATA ANALYTICS:FRIEND OR FOE? SUMMARY AND CONCLUSION
LESSONS LEARNED – MORGAN STATE UNIVERSITY
Let Leadership Lead
Engage Strategic Partners (IT, IR, CFO)
Remember Data Integration
Discuss Tools with Users at Other Campuses
Set Clear Goals and Objectives
Make the Most of Training
Celebrate Your Wins
Evaluate and Share Results
Be Open to Tweaking and Evolving
Stay Focused!

6. THIRD-PARTY VENDORS FOR DATA ANALYTICS:FRIEND OR FOE
THIRD-PARTY VENDORS FOR DATA ANALYTICS:FRIEND OR FOE? SUMMARY AND CONCLUSION
LESSONS LEARNED – MORGAN STATE UNIVERSITY BOTTOM LINE Technology, tools, and systems can help faculty, administrators, and staff work smarter and not harder. With the support of internal and external partners and collaborators, institutions can use technology to design and deliver strategic initiatives to foster student success and degree completion.

7. LESSONS LEARNED – FLORIDA STATE UNIVERSITY
THIRD-PARTY VENDORS FOR DATA ANALYTICS:FRIEND OR FOE? SUMMARY AND CONCLUSION
LESSONS LEARNED – FLORIDA STATE UNIVERSITY
Benefits/Insights
Compare our spending results to our peers using a consistent set of analysis factors to normalize the results
Allows us to track progress over time
Promotes an organizational culture built on data-informed decisions, quantifiable goal-setting, and performance measurement
The consortium is collaborative – frequent communication via CAB and Client Services Manager
Provides a confidential and reliable forum to allow for best practices sharing with peers that drives meaningful insights
Multiple platform features have evolved in response to member feedback

8. LESSONS LEARNED – FLORIDA STATE UNIVERSITY
THIRD-PARTY VENDORS FOR DATA ANALYTICS:FRIEND OR FOE? SUMMARY AND CONCLUSION
LESSONS LEARNED – FLORIDA STATE UNIVERSITY
Challenges
Initial mapping of activities and sub-activities was labor- intensive
Use of Key Representatives across campus
Mapping requires current Position Descriptions
Mapping process has significantly improved by using a Mapping Index
Confidence in mapped data takes time to confirm “apples- to- apples” comparisons
After the initial mapping of base year data, a significant amount of Year 2 and subsequent year data can easily be migrated from base year data

9. LESSONS LEARNED – FLORIDA STATE UNIVERSITY
THIRD-PARTY VENDORS FOR DATA ANALYTICS:FRIEND OR FOE? SUMMARY AND CONCLUSION
LESSONS LEARNED – FLORIDA STATE UNIVERSITY
Opportunities for Improvement
Data Refinement
Payroll file specification
Analysis Factors
Fully implement multi-year trended comparisons
Fully implement employee classification features
Senior Leadership, Office Admin, Professional Staff, Students &Temps
Salary Bands
Review characteristics of other universities to determine operational peers

10. University of North Carolina System (17-campus system)
THIRD-PARTY VENDORS FOR DATA ANALYTICS:FRIEND OR FOE? A SYSTEMS PERSPECTIVE
University of North Carolina System
(17-campus system)
University of Massachusetts System
(5-campus system)
University of Texas System
(8-campus system)

11. THIRD-PARTY VENDORS FOR DATA ANALYTICS:FRIEND OR FOE
THIRD-PARTY VENDORS FOR DATA ANALYTICS:FRIEND OR FOE? A SYSTEMS PERSPECTIVE (CONT’D)
LESSONS LEARNED
Demands executive sponsorship and commitment to be successful
Promotes disciplined collaboration and disciplined planning
Demands committed resource investment
Helps develop financial efficacies
Helps institutionalize strategic planning around big-ticket spending
Demands strategic and methodical determination of organizational priorities in the realm of data analytics
Helps eliminate redundancies – if approached strategically
Helps streamline business processes across multi-campus systems
Helps streamline data governance across multi-campus systems
Helps streamline data analytics and reporting across multi-campus systems

12. THIRD-PARTY VENDORS FOR DATA ANALYTICS:FRIEND OR FOE? QUESTIONS?