1. Open University UK
Mission to be open (no entry requirements) and offers flexible study
Separation between module production (lecturers/academics) and module delivery (tutors)
Print and online materials supported by face to face and online tutorials
Our definition of ‘stakeholders’: those who deliver or receive services

2. Who are the stakeholders …? And what strategies…?
Students
Evaluation
Consultation
Representation
School Accessibility Coordinators
Workshops
Disabled Student Services
Representation and collaboration
Website / content developers
Guidelines
Library
Services to students
Liaison with publishers
Marketing
Bridge-building

3. Other strategies for engaging multiple stakeholders
Securing Greater Accessibility programme
Coordination group with reps from across units
Workshops
Online community forum
‘Bridge-building’ role
Global Accessibility Awareness Day – face to face and online activities
Accessibility policy and working group
Web accessibility guidelines and working group
Survey of staff attitudes and perceptions (upcoming)

4. Who are the stakeholders that you view as difficult to engage?
Senior management – decision-makers and budget-holders
Disability Champion and some inroads in governance
Tutors
Informal discussions with their representatives
Academics

5. What are the challenges…?
Distance: Geographical and Hierarchical/structural
Unrecognized responsibility
Tutor employment contracts