1. Loyola Outpatient Center
Charge Capture
Medical Specialty
Loyola Outpatient Center
Cathy Knowski, RN, BSN
Marybeth Harms, RN
Decision Support

2. Opportunity Statement
Missing facility charges resulting in lost revenue

3. Goal
The project goal was to increase revenue by identifying ways to increase our capture rate of all facility charges.

4. Solutions Implemented
Design
Designed 4 practice specific facility tickets for use by all patient care staff. These included all chargeable items – i.e. meds, procedures, supplies.
Education
Educated all staff on how to properly use these tools in the charging process. Utilized all educational methods – i.e. staff meetings, 1-1 instruction, immediate feedback.
Accountability
Appointed one member of the staff to be responsible for entering all charges in LUCI (have identified backup personnel)

5. Solutions Implemented cont.
Collaboration
Collaborated with decision support
Worked with Finance as a resource for charging guidelines, chargemaster and data collection
Implementation
Dermatology Specialty used as a pilot thereby utilizing staff participation.
Matched LUPF procedures, charged by MD, to facility ticket procedures.

6. Results: Data Analysis Percentage of Correctly Entered Charges

7. Revenue per pt per visit
Charge Capture Data
Revenue per pt per visit
**Implementation of facility ticket
Excludes new programs (infusion room)

8. Conclusion
By using the new facility tickets and ensuring more accurate charge entry with one person responsible, our revenue has increased from the baseline by 34%

9. Recommendations for Further Study
Incorporate our new facility tickets and accurate charge entry, into the Epic Process.