1. Neighbourhood Management Survey 2010/11
Glasgow Community Planning
Partnership
Neighbourhood Management Survey 2010/11
CPP summary: Maryhill/Kelvin & Canal

2. Background
local communities and service providers working together to improve and join up services
responding to local need
introduced in Glasgow in 2007
underpinned by robust evidence gathered from large residents survey
outcomes: focussing additional investment in key priorities and re-alignment of some local services

3. Methodology face to face household survey
conducted by BMG Research, managed by GHA
representative sample at a ward level by tenure, age, gender, ethnicity and economic status
6,934 interviews conducted Citywide between December 2010 and February 2011
confidence of +/-1.18% at the 95% level
increases for CPP level results – 546 interviews in local CPP area. Confidence of +/- 4.2%

4. Key Findings (1)
most people are satisfied with local neighbourhood as a place to live
most feel they belong in the area
most residents feel safe in their neighbourhood, an increase since 2007
what would local residents change?
more police on the streets
more jobs including for young people
more play areas for younger children

5. Key Findings (2)
residents are most positive about a number of amenities/facilities of local CPP area:
access to shops
attractive homes
less positive about:
youth provision/activities for young people
children’s play areas
most commonly reported problems:
drunk or rowdy behaviour/street drinking
disruptive children/teenagers
vandalism/graffiti
drug use or dealing

6. Key Findings (3)
most rate a range of public services as good including rubbish collection, local health services, transport
half rate policing as good, a significant increase since 2007
only 37% rate youth and leisure services as good, but this has also increased since 2007
environmental issues of concern:
dog roaming/fouling
litter
graffiti
untidy gardens

7. Summary Changes Key Indicators 2010/11 2007
Change since 2007 (p.p)
% Satisfied with neighbourhood
85%
89% -4
% Feeling safe in neighbourhood
71%
65% +6
Attractive environment - % rating as good
80%
68%
+12
Parks/open spaces - % rating as good
79%
53%
+26
Childrens play areas - % rating as good
56%
29%
+27
Street drinking - % reporting as a problem
25%
18% +7
Vandalism/graffiti - % reporting as a problem
22%
17% +5
Road safety - % reporting as a problem
15%
20% -5
Street litter - % reporting as a problem
41%
21%
+20
Fly Tipping/Dumping - % reporting as a problem
24%
11%
+13
Rubbish collection - % reporting as good
84%
87% -3
Policing - % reporting as good
49%
28%
+21
Youth/Leisure services - % reporting as good
37%

8. Housing and neighbourhood

9. Satisfaction with neighbourhood as a place to live
Overall, how satisfied or dissatisfied are you with your neighbourhood as a place to live?
% satisfied:
Citywide = 87%
2007 local CPP = 89%
* denotes less than 0.5%

10. Do you believe your neighbourhood has become a better place to live, a worse place to live or has it remained the same over the last year?
% better:
Citywide = 9%
2007 local CPP = 15%

11. Reasons why the neighbourhood is better or worse (top 10 reasons)

12. What one thing, if anything, would you change about your neighbourhood that would help improve your quality of life?

13. How would you rate the quality of your neighbourhood in
terms of each of the following...% rating as good?

14. How would you rate the quality of your neighbourhood in
terms of each of the following...% rating as good?
CPP 2010
Citywide 2010
% difference
CPP 2007
Attractive homes
86% 0% -
Attractive neighbourhood
81%
83%
-2%
Attractive environment
80%
-1%
68%
+12%
Quiet and peaceful environment
82%
78%
+3%
Park/open spaces
79%
74%
+5%
53%
+26%
Children’s play areas
56%
49%
+7%
29%
+27%
Access to shops
88%
Access to banks
-3%
Access to Credit unions
63%
+10%
Reputation
76%
Cleanliness / free of rubbish or litter
72%
Youth provision / activities for young people
55%
48%

15. Are each of the following a serious problem, a slight problem or
not a problem in the local area...? % a problem

16. Are each of the following a serious problem, a slight problem or
not a problem in the local area...? % a problem
CPP 2010
Citywide 2010
% difference
CPP 2007
Problems with neighbours including noise/loud parties
13%
14%
-1%  - -
Disruptive children/teenagers
24%
22%
+2%
Drunk or rowdy behaviour
25%
+3%
Street Drinking
21%
+4%
18%
+7%
Drug use or drug dealing
15%
Harassment/racial harassment 8% 7%
+1%
Vandalism/graffiti
19%
17%
+5%
Vehicle break in/theft
10% 5%
+10%
House break ins/burglary 3%
Personal safety/security
12% 9%
Road safety
20%
-5%
Safety of children
+6%
Safety of other vulnerable groups
Other types of crime

17. Have you personally experienced any of the following problems specifically with a neighbour or any of your neighbours in the past year?

18. Reporting problems in the neighbourhood
55% reported the problem experienced
The largest proportion reported Housing Associations (45%) and Strathclyde Police (43%)
38% are satisfied with the way their problem was dealt with, with 59% dissatisfied (cf. Glasgow, 43%, 40%)
The most common reasons for not reporting the problem are:
It’s none of my business (16%); and
It wasn’t a serious problem to report (17%)

19. How safe would you feel walking alone in your area after dark?
% safe / unsafe:
- Citywide = 74% / 11%
local CPP = 65% / 23%

20. To what extent do you feel that you belong to this neighbourhood?
% strongly:
- Citywide = 85%

21. Cleansing and environment

22. How would you rate the quality of the following services
in and around your local area?

23. How would you rate the quality of the following services
in and around your local area? - % reporting as good
CPP 2010
Citywide 2010
% difference
CPP 2007
Rubbish collection
84%
85%
-1%
87%
-3%
Youth and leisure services
37%
36%
+1%
17%
+20%
Policing
49%
54%
-5%
28%
+21%
Health centre/GP
89%
-4%
81%
+4%
Public Transport
79%
82%
80%

24. Could you tell me whether the following are a serious problem, slight problem, or not a problem in your local area...?

25. - % reporting as a problem
Could you tell me whether the following are a serious problem, slight problem, or not a problem in your local area...?
- % reporting as a problem
CPP 2010
Citywide 2010
% difference
CPP 2007
Abandoned/burnt out vehicles
10% 4%
+6%
Litter in the streets
41% 0%
21%
+20%
Untidy gardens
25%
24%
+1%
14%
+11%
Untidy communal areas
20%
-1%
15%
+5%
Dirty stairs/closes
17%
+3%
13%
+4%
Graffiti
27%
+10%
19%
+8%
Fly tipping and dumping
11%
+13%
Pets/animals roaming/dog fouling
43%
39% -
General maintenance of open spaces
18%
Car parking
-3%

26. Taking account of views / opportunities for involvement

27. How much account do you feel that GCC takes of residents’
views when making decisions?

28. What are your preferred methods about having your say about GCC services?

29. Thank you