1. Washington College FSA with Flores

2. Overview What to expect with Flores FSA ITG’s FSA plan Who is Flores?
Flores benefit card
Flores No-Wait Dependent Care process
Flores user interface
ITG’s FSA plan
FSA basics
Plan specifics

3. What to Expect with Flores

4. About Flores
Located in Charlotte, NC with over 30 years of FSA administration experience
Participants love us because of:
dedicated customer service
No phone tree! When you call Flores, a live voice will answer your phone call.
Each employer is assigned a dedicated account manager. Your dedicated account manager is Jasmine Cook.
Innovative technology
Participant website,
Downloadable app, E-Receipt
SMS/IVR communication tools 4 4

5. After You Enroll
Enroll in FSA during the Washington College Open Enrollment period
Prior to 1/1/2018, you will receive a Participant ID Notice via or mail
Tip: Save your notice! You’ll use this to create a log-in to our web portal, flores247.com where you can manage your account.
If you enroll in the Medical FSA, you will also receive a Flores benefits Mastercard
Cards will be loaded with your entire Medical FSA election and you can begin using it on your benefit eligibility date. Your card will be valid for several years, so please do not destroy your card after your balance is spent. When you re-enroll the next year, the same card will be reloaded.
TIP: If you need extra cards, you can order them on flores247.com under the “Maintenance” Tab
Tip: Save receipts for services purchased with the debit card in case you receive a debit card documentation request

6. “No-wait” dependent care Process
If you enroll in Dependent Care FSA, you can take advantage of our “no-wait” dependent care claim process and receive automatic reimbursements for dependent care expenses every pay period!
Why is it called No-Wait? If you file a claim for your yearly dependent care expenses at the beginning of the year, each pay period your reimbursement will be issued to you automatically, meaning you don’t have to wait to see your money hit your account!
How to file your claim:
Log-in to using your Participant ID number
Go to the “Document Library” to download and print the Dependent Care Claim Form
Complete the form and have your provider sign to verify your expenses or provide an itemized receipt
Return your form to Flores electronically or via fax/mail and you will automatically receive your reimbursement every pay period!
Due to our quick and easy reimbursement process, dependent care funds are not linked to a Benefits debit card.

8. Flores technology www.Flores247.com and E-Receipt App
file claims, view balances, your account manager and more
Resource center to learn more about your plan and how it works
E-receipt is available on Apple and Android devices
E-Status Notification Alerts
We will notify you via when we receive a claim, after your claim is reviewed, and when your reimbursement is sent or when debit card documentation is needed
s come directly from your account manager, you can hit reply to send a question (health information should not be sent over for security)
IVR/SMS
Sign up to receive text message notifications about your claims and reimbursements
Call our IVR number to receive plan information over the phone 24/7

9. Washington College’s 2018 FSA Plan

10. What is an Flexible spending account (FSA)?
A Flexible Spending Account (FSA) allows you to set aside pre-tax dollars to pay for eligible medical and dependent childcare expenses.
Each pay period your pre-tax contribution is deducted from your paycheck and deposited into your FSA. Depending on your tax bracket, you may save from 25% to 40% by participating in this benefit.

11. Tax savings example
Savings will depend upon your tax bracket. This example is based on a 30% tax bracket.
Medical Expenses
Dependent Care Expenses
Type of
Expense
Estimated Cost
Tax Savings
Medical
$800
$240
Dental
$650
$195
Vision
$750
$225
Prescription
$400
$120
TOTAL
$2600
$780
Type of
Expense
Estimated Cost
Tax Savings
Daycare
$3250
$975
Before/After School
$1500
$450
Summer Day Camp
$250
$75
TOTAL
$5000
Savings will depend upon your tax bracket. This example is based on a 30% tax bracket.

12. Medical FSA Basics
You can contribute up to $2,600 to a Medical FSA for the 2018 plan year to pay for your eligible medical expenses, as well as expenses incurred by your spouse and qualified dependents during the plan year. Services (or payments in the case of orthodontia only) must take place between 1/1/2018 and 12/31/2018*.
Eligible Expenses include**:
Medical: copay, deductible, and co-insurance
Prescriptions
Vision: exams, prescription glasses, contacts ,LASIK
Orthodontia payments
Dental: cleanings, fillings, and crowns.
Prescribed OTC medications
Medical Supplies
*If you enroll in the FSA after 1/1/2018, your medical FSA balance will be available on your benefit effective date. Example: If you are hired 1/15/2018 and benefits are effective on your hire date, your enrollment period for the FSA would be 1/15/2018 – 12/31/ Please check with your HR department to receive your specific benefit effective date if you are a mid-year enrollee.
** If you enroll in the High Deductible Health Plan option with an HSA, the Medical FSA may only be used for dental and vision expenses.

13. Medical FSA Basics, Continued
How to Access your Medical FSA Account Balance
Reimbursements are issued by check, direct deposit*, or by using your Flores Benefits MasterCard. The entire Medical FSA balance is available for reimbursement on 1/1/2018*.
Grace Period and deadline
The Medical FSA plan allows for a 75-day grace period. If you have not spent your full balance by the end of the plan year, you can continue to spend down your account through 03/15/2018.
All claims must be submitted by March 31, 2019 in order to be reimbursed.
*Direct deposit requires a 10 business day pre-note period. If you enroll in the FSA after 1/1/2018, your medical FSA balance will be available on your benefit effective date.

14. How to File a Claim

15. Dependent Care FSA Basics
You may elect to contribute up to $5,000 to a Dependent Care FSA for the 2018 plan year. The funds contributed to this account may be used to pay for eligible childcare expenses you incur for any dependents under the age of 13 so that you, and your spouse if married, may go to work. Eligible Expenses Include: Daycare or Preschool Before and after school care Day camps
Ineligible Expenses:
Overnight camps
Tuition for Kindergarten and above
Educational Expenses
Fees not applied toward the care of the child
How to Access your Dependent Care Balance
Complete a Dependent Care claim form and submit this with the childcare provider’s signature or invoices to Flores. Reimbursements are issued on a daily basis via check or direct deposit if you have set this up!
All claims must be submitted by March 31, 2019 in order to be reimbursed.

16. Recap of FSA Features Medical FSA Limited FSA Dependent Care
Medical FSA
Limited FSA
Dependent Care
What is reimbursable?
Eligible Section 213 Expenses (see our resource guide at flores247.com for a guide to eligible expenses)
Eligible Section 213 dental and vision expenses only
Child/day care expenses for dependents under the age of 13 and/or of any age if dependent is incapable of self-care
When are funds available?
Uniform reimbursement; access to full election from start of the year
Balance account; funds must be contributed for reimbursement to be issued
How can I access funds?
Access balance on benefit card or by filing a claim
Access balance on benefit card or by filing a claim. Benefit card will be limited for use at vision and dental providers only.
At least one claim per plan year must be filed
When are reimbursements issued?
Claims are paid weekly on Fridays; submission deadline is two business days prior 4:00PM EST) or participants can access funds anytime using the benefits card
Claims are paid daily, Monday thru Friday.  Most claims are reviewed and processed within 1 business day.  
What is the claims filing deadline?
March 31, 2019
(Grace Period Applies)
(Grace Period applies)

17. Next steps for Washington College employees
Remember to enroll in FSA during Open Enrollment
Enrollments in 2017 do not automatically rollover!
Look for your PID Notice to arrive in the mail or , and create your log-in for to manage your account
Look for your benefits card to arrive prior to 1/1/2018 (or before your benefit effective date for mid-year enrollees) and order additional cards on the Maintenance tab at (after log-in)
Download our E-Receipt app in the Apple or Android device store
If enrolled in dependent care, complete and return your No-Wait Dependent Care Claim to Flores and submit direct deposit information so we can begin automatically reimbursing you in 2018!

18. Contact information
Your dedicated account manager is Jasmine Cook. Please contact Jasmine with any questions you may have about the 2018 FSA plan.
Phone: (800)
THANK YOU!