1. The State of Contingent Workforce Management: Insights into the Future of Work…and Beyond
Sponsored By:
Presented By:
Christopher J. Dwyer
Vice President of Research, Ardent Partners
December 5, 2017

2. 390 indirect Service procurement
Data Crazy + Collaborative + Research = DCR
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procurement
True Vendor Neutral VMS
Employees
42 nationalities
Forrester Wave Report – Smart Track VMS Market Leader in Service Procurement
SIIA Software CODiE Award Winner
Recent awards
Industry recognition
Christopher Dwyer, of Ardent Partners:
“DCR is not only a hot tech prospect in the world of supply management, but is a company to watch for its innovation” 1
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3. Author Bio: Christopher J. Dwyer
Vice President of Research, Ardent Partners
Recognized expert in spend management and contingent workforce management
Thought leader in the CWM industry; evangelizes the concept of the “Future of Work”
Industry analyst for nearly 12 years
Host of the contingent/non-employee workforce industry’s only weekly podcast, Contingent Workforce Weekly
Previously a Director at the Aberdeen Group (7-year tenure from )
Benchmarked thousands of organizations across spend management, CWM, procurement, etc.
Recognized as an “Analyst Superstar” by HRO Today in 2013, 2014, 2015, and 2016
Recognized as a “Pro to Know” by Supply & Demand Chain Executive Magazine in 2014
Written nearly 350 research studies and reports on the evolution of the non-employee workforce
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4. Visit tiny.cc/CWWpodcast to listen
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5. The State of Contingent Workforce Management

6. The Convergence At Hand
“There is a convergence at play today: talent is actively being engaged in new and different ways, work is being optimized via project alignment and skillsets rather than costs and budgets, and, most importantly, all of these attributes are supported by a new range of innovative platforms that drive flexibility, visibility, and the continued consumerization of the global workforce’s operative processes.”
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7. The New World of Work, Defined
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8. 2017 Contingent Workforce Management Benchmarks
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9. Top Challenges for Organizations Today
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10. Top Business Decisions When New Projects Are Developed
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11. Top Focal Areas for Today’s CWM Programs
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12. The Evolution of Talent Engagement: New Strategies
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13. The Convergence: CWM and the Future of Work
Talent
The “war for talent”
Growth of non-employee workforce
Shift in business thinking
The Gig Economy
Desire for agility and “boundary-less” operations
Generational-specific talent engagement
Tech
Continued evolution of VMS and core CWM platforms
Rise of online and digital staffing models
Integration of artificial intelligence, machine learning, RPA, blockchain, and AR
Work Optimization
Application of new skillsets to new projects
“How will work get done?”
Long-term talent forecasting and planning
Seamless front-to-back-end processes and systems
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Copyright © Ardent Partners Ltd.

14. The Future of Work

15. The Perception of Artificial Intelligence & Machine Learning
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Copyright © Ardent Partners Ltd.

16. Roadblocks to the “Future of Work”
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Copyright © Ardent Partners Ltd.

17. Copyright © 2017- Ardent Partners Ltd.

18. Where Will the Future of Work Take Us?
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Copyright © Ardent Partners Ltd.

19. Inside the Best-in-Class Contingent Workforce Management Program

20. Performance Comparison, Best-in-Class vs. All Others
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Copyright © Ardent Partners Ltd.

21. General CWM Capabilities, Best-in-Class vs. All Others
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Copyright © Ardent Partners Ltd.

22. Analytical Capabilities for CWM, Best-in-Class vs. All Others
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Copyright © Ardent Partners Ltd.

23. CWM Solution and Technology Utilization, Best-in-Class vs. All Others
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Copyright © Ardent Partners Ltd.

24. Systems Integrated With Core CWM Technology, Best-in-Class vs
Systems Integrated With Core CWM Technology, Best-in-Class vs. All Others
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Copyright © Ardent Partners Ltd.

25. Looking Ahead to the Future & Q&A

26. 2018 Outlook: Attracting New Generations of Talent
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Copyright © Ardent Partners Ltd.

27. 2018 Outlook: The “Talent Experiences” Becomes Paramount
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Copyright © Ardent Partners Ltd.

28. 2018 Outlook: Total Workforce Management Becomes Reality
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Copyright © Ardent Partners Ltd.

29. 2018 Outlook: The Future of Work Takes Hold
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Copyright © Ardent Partners Ltd.

30. Vice President, Research
Contact Information
Christopher J. Dwyer
Vice President, Research
Ardent Partners
@CJD_Ardent
Debra Bergevine
VMS – Operational Excellence SME
For more information please visit:
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For more information please visit:
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