1. Cisco Customer Loyalty
Customer Programs
Business Enablement and Strategy Team
For more information, please go to our website:
Cisco.com/go/customerloyalty
Welcome to Cisco Customer Loyalty. Thank you for taking the time to view our program information.
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2. Customer Benefits - Cisco Customer Loyalty
Rewards Customers by giving them loyalty points, based on their purchase of Cisco Products and Services
Rewarded for their loyalty to Cisco.
Redeem points for educational offerings from and our Learning Partners for their loyalty to Cisco.
Setup can be tailored to fit their specific needs.
Encouraged to educate employees on Cisco products.
Use loyalty points for Learning Credits, self-study, exam vouchers, and labs.
Provided an easy to use points scheme.
1 loyalty point equivalent to $1 USA. Loyalty points can convert to Learning Credits in bundles.
Increased the number of Cisco Certified team members.
85%* of CCL members report increased optimized use of Cisco products, and reduced frustration.
Provided tools and systems to help them get the most out of their loyalty points.
Sponsored by the Sales Organization and Increase Customers Loyalty through Education and Rewards.
Now let’s look at how Cisco Customer Loyalty program rewards customers.
Customers receive loyalty points based on their purchases of Cisco products and services. They’re rewarded for their continued loyalty to Cisco. They can redeem points for educational offerings from and our learning partners.
They’re encouraged to educate employees on Cisco products. And they can use loyalty points for Learning Credits, self-study, exam vouchers, and labs.
This will increase the number of Cisco certified team members who will optimize the use of Cisco products, and reduce frustration.
Customers can take advantage of a flexible, easy-to-use program with minimal administrative overhead. Each loyalty point is equivalent to $1 US dollar. Loyalty points can be converted to Learning Credits in bundles.
This program gives customers tools and systems to help them get the most out of their loyalty points. Setup can be tailored to fit their specific needs
Let’s look next at the reward offerings.
* Cisco Customer Loyalty member survey 07/ present

3. Redeemable Learning Offerings Cisco Customer Loyalty
Learning Credits Rewards 100
Loyalty pts. = 1 LC
Loyalty Points Rewards 1
Loyalty pt. ~ $ 1 USD
Learning Credits (LC) redeemable for
Loyalty Points can be redeemed directly for
Collaborative Knowledge
Instructor Led Training
Learning Partner Training
Curriculum Planning Services
Cisco Live! Event
Certification Exam Vouchers
CCIE Lab Vouchers
CLN Store Self Study Learning
Learning Lab Voucher
Cisco Store (Merchandise and Promotional Software)
Cisco Press Publications
Loyalty Points have a reward value of 1 point equal to $1 US dollar. As incentive points, they’re redeemable for the following learning offerings:
Cisco Learning Credits (100 Loyalty Points = 1 Learning Credit)
Those Learning Credits are then redeemable for but not limited to:
Collaborative Knowledge
Instructor Led Training
Learning Partner Training
Curriculum Planning Services
Cisco Live! Event
1 Loyalty Point = $1 USD and can be redeemed directly for:
Certification Exam Vouchers
CCIE Lab Vouchers
CLN Store Self Study Learning
Learning Lab Voucher
Cisco Store (Merchandise and Promotional Software)
Cisco Press Publications

4. Customer Portal Cisco Customer Loyalty
Secure portal accessible on Web
Mobile access for CLC redemptions
Monthly notification s
Points Balance Statements, Redemption transactions can be viewed
Customers check latest balances of reward points through a designated Team Captain login
Our Customer Portal allows Cisco Customer Loyalty teams to view their loyalty points balance and redeem loyalty points for rewards.

5. To obtain additional information about the program, visit our webpage at and thank you for your time.