1. The Novell Business Process Management Solution
Novell BrainShare 2002
The Novell Business Process Management Solution
Paul Turner
Director
Novell, Inc.
Jonathan Rondon
Collaboration Management
Novell, Inc.
David Preece
eDirectory and BPM Team Manager
Novell, Inc.
Mark Reed
Product Manager
Novell, Inc.
BUS139—The Novell Business Process Management Solution

3. Vision…one Net Mission
A world where networks of all types—corporate and public, intranets, extranets, and the Internet—work together as one Net and securely connect employees, customers, suppliers, and partners across organizational boundaries
Mission
To solve complex business and technical challenges with Net business solutions that enable people, processes, and systems to work together and our customers to profit from the opportunities of a networked world

5. The Power of Novell eDirectory™ and One Net
Novell BrainShare 2002
The Power of Novell eDirectory™ and One Net
Directory integration and provisioning
PeopleSoft
/collaboration
Other directories
eDirectory
Administrator
Identity
and role
management
Access
control
Resource management
Personalization
BUS139—The Novell Business Process Management Solution

6. Directory-Enabled Business Process Management (BPM)
Novell BrainShare 2002
Directory-Enabled Business Process Management (BPM)
Business manager
eDirectory
e-work (BPM platform)
Manage business processes with customers, partners, and suppliers
Map
Review
Automate
Track
Streamline
Manage
Internal business processes
BUS139—The Novell Business Process Management Solution

7. Business Process Management
Novell BrainShare 2002
Business Process Management
BPM is a category of software that automates the processes by which employees, partners, suppliers and customers interact with data, applications and each other
The result is that the right people make the right decisions at the right time
$800 million market in 2000
112% annual compounded growth rate
Of the total market for workflow, External Authoring Interface (EAI), business-to-business integration, and BPM—BPM technology makes up 27% and will jump to 63% in 2003
Source: AMR Research
BUS139—The Novell Business Process Management Solution

8. What the Analysts Are Saying
Novell BrainShare 2002
What the Analysts Are Saying
“By 2005, at least 90 percent of large enterprises will have BPM in their ENS (0.9 probability). Enterprises that continue to hard-code all flow control, or insist on manual process steps and do not incorporate BPM’s benefits, will lose out to competitors that adopt BPM.”
~ David McCoy, Gartner
3 April 2001
BUS139—The Novell Business Process Management Solution

9. Vertical and Horizontal Focus
Novell BrainShare 2002
Vertical and Horizontal Focus
Vertical specialization
insurance filings, etc.
HIPAA, records,
Loan processing,
cash mgmt, etc.
New client matter
court filings
Citizen response:
potholes, permits,etc.
Horizontal
specialization
Hiring/
provisioning
Healthcare
Financial
Legal
Government
Supply chain
mgmt
Expenses and travel …
Other
BUS139—The Novell Business Process Management Solution

10. Three Reasons for BPM Streamline internal processes (efficiency)
Novell BrainShare 2002
Three Reasons for BPM
Streamline internal processes (efficiency)
Improve customer service (added value)
Mission advancement (unique to company)
BUS139—The Novell Business Process Management Solution

11. Example: Hiring a New Employee
Novell BrainShare 2002
Example: Hiring a New Employee
HR rep.
Training managers on the “process”
Identifying and engaging best candidates
Expediting the process for “hot” candidates
Tracking lost or buried paperwork
Integrating into existing HR infrastructure
Hiring manager
Recruiter
Candidate
Executive
Security
BUS139—The Novell Business Process Management Solution

12. Sample BPM Solutions Operational efficiency Leave requests
Novell BrainShare 2002
Sample BPM Solutions
Operational efficiency
Leave requests
Travel requests
Expense approvals
Employee benefits
Employee compensation
Employee performance reviews
Applicant processing
Invoice matching and correction
Capital expenditures
Facilities management
Purchase order submission
New and lost business
Time cards
Project management
Added value—customer service
Employee provisioning
Customer provisioning
Citizen response/311 systems
Correspondence management
Help desk automation
Grant management
Lead distribution
Partner programs
Mission advancement
B2B energy contract exchange
New business acquisition
Service-level agreements
Homeland security coordination
Travel services programs
BUS139—The Novell Business Process Management Solution

13. The Solution Novell BrainShare 2002
BUS139—The Novell Business Process Management Solution

14. Streamlining the Hiring Process
Novell BrainShare 2002
Streamlining the Hiring Process
Hiring manager
HR rep.
Allow managers to start process via the web
Automatically route to the proper individuals
Alert individuals of new approval requests to expedite processing
Reports and tracking enable management to review and fine tune the process
Recruiter
e-work
Candidate
Executive
Security
BUS139—The Novell Business Process Management Solution

15. BPM Customers Using Metastorm e-work
Novell BrainShare 2002
BPM Customers Using Metastorm e-work
State of Utah
BUS139—The Novell Business Process Management Solution

16. Operational Efficiency
Novell BrainShare 2002
Operational Efficiency
Invoice matching and correction—SAP
North Broward Hospital District
Travel and expense submission
HR self-service
Job costing and time management
Online recruiting and application processing
State of Utah
Facilities management
BUS139—The Novell Business Process Management Solution

17. Added Value—Customer Service
Novell BrainShare 2002
Added Value—Customer Service
Customer order and product change management
Accident claims management
Employee provisioning
Correspondence management
eGovernment Citizen Request management
BUS139—The Novell Business Process Management Solution

18. Mission Advancement Grant management B2B energy contract exchange
Novell BrainShare 2002
Mission Advancement
New business acquisition
Service-level agreements
B2B energy contract exchange
Grant management
BUS139—The Novell Business Process Management Solution

19. Operational Efficiency: Return on Investment (ROI)
Novell BrainShare 2002
Operational Efficiency: Return on Investment (ROI)
Spent nine months looking for right solution
Selected Metastorm e-work as the best platform to automate processes
Identified over 200 processes to automate
HR, finance, customer services
Two year return=$1 million
BUS139—The Novell Business Process Management Solution

20. Added Value—ROI Employee provisioning
Novell BrainShare 2002
Added Value—ROI
Employee provisioning
Significant increase in efficiencies and productivities across the organization
Significant cost reduction in the hiring and termination of employees
Enhanced overall enterprise security
Reduced time to process a new hire by 40%
Reduced cost to process a new hire by 35%
85% productivity cost recovered, from $3,224 to $496 per individual
BUS139—The Novell Business Process Management Solution

21. Mission Advancement—ROI
Novell BrainShare 2002
Mission Advancement—ROI
Receives 10,000 supplier invoices daily
Has between 60,000 and 70,000 invoices in the system at any one time
300 staff needed to process invoices manually
Automating processes allowed Fiat to reduce the size of the department to 70 people
Represents $3 million savings in one year
Net annual savings of $8 million
Projected 12x ROI over three (3) years
BUS139—The Novell Business Process Management Solution

22. Novell IS&T Case Study How Novell is using BPM internally Dave Preece
Global Information Architect
Novell IS&T

23. City of Fresno—ROI
“We process thousands of Leave Request forms per year. By automating this process alone we will save more than $150,000 per year. This is just one of over 3,000 processes we want to automate. The potential savings in money, time and resources has enormous possibilities within any organization.”
~Hap Cluff, CIO/Director City of Fresno (Jan. 2001)

24. Rapid Automation of Business Processes
Novell BrainShare 2002
Rapid Automation of Business Processes
Drag-and-drop creation of business flows and forms
Pull identities and roles from eDirectory
Integrate with GroupWise® or Outlook
BUS139—The Novell Business Process Management Solution

25. Novell BPM Solution Platform
Novell BrainShare 2002
Novell BPM Solution Platform
Users and roles managed through NWAdmin
GroupWise or Exchange
Web server
Customer/partner
Employee
e-work*
Oracle/ SQL*
eDirectory
* Requires MS NT/2000
BUS139—The Novell Business Process Management Solution

26. Novell BPM Solution: Enhanced Platform
Novell BrainShare 2002
Novell BPM Solution: Enhanced Platform
PeopleSoft, Oracle, SAP, etc.
* Requires MS NT/2000
GroupWise or Exchange
Customer/partner
Employee
e-work*
Oracle/ SQL*
eDirectory
Novell iChain®
Novell Portal Services
DirXML™
BUS139—The Novell Business Process Management Solution

27. Benefits Summary Return on employee relations Return on knowledge
Novell BrainShare 2002
Benefits Summary
Return on employee relations
Deliver information to employees in a timely manner with minimum steps and hurdles
Return on knowledge
Efficiently delivering valuable enterprise data to the right person, at the right time, to make the right decision
Return on assets
Maximize and extend the existing technology and staff infrastructure
BUS139—The Novell Business Process Management Solution

28. Novell BrainShare 2002
BUS139—The Novell Business Process Management Solution