1. City of Edinburgh Council – Direct Payments
Prepaid allpay Card
City of Edinburgh Council – Direct Payments

2. Direct Payment Numbers
800 Primary Cardholders and 200 Secondary Cardholders with an allpay account
500 clients who receive BACS payments with Designated Accounts who provide returns on a quarterly basis
£20 million per year paid to Direct Payment clients
New clients 8 – 12 per week moving to allpay Card
Payment runs every 4 weeks with one Interim run for urgent payments – Adults and Children & Families

3. Direct Payments Project – Set Up
Decided basic issues with allpay such as which logo to use, correspondence going out with card, what the client could use the card for e.g. no ATM withdrawals, and
Merchant Categories - where cardholders could make purchases
Provided allpay with our Adults and Children at Risk policies, & procedures around care assessments and reviews of services
Provided allpay with the numbers of clients who received more than £100,000 per year and set an upper load limit of £200,000
Provided allpay with Cardholder Title, Names, Addresses, Gender and DOB to create the cards

4. Direct Payments Project – Set Up (cont.)
Confirmed how monies would be returned from e-wallet to City of Edinburgh Council bank account
Training Staff – allpay Trainer over 2 days
Allpay consultant for one week to oversee set up and first load
Set up of Users, Roles and Access to Portal
Set up of Processes and Procedures for Reclaims
Produced a Know Your Customer (KYC) procedure

5. Communications
Keeping cardholders and stakeholders (providers, councillors, social workers) up to date with payment dates and important milestones during the transfer to allpay
How to use the card:-
Making a top up/paying client contribution
Paying the cardholder’s agency or provider
Paying the client’s Personal Assistant
Using the client’s card to make purchases
Requesting a paper statement

6. Requesting an allpay card
Practitioner carries out a needs assessment and requests a Direct Payment for the client
Edinburgh carries out a KYC (Know Your Customer) procedure
Edinburgh asks cardholder to sign a DP Agreement
Edinburgh requests the Card (Primary & Secondary cardholders) through the allpay Portal
Allpay checks for Politically Exposed Persons
Allpay sends the card to the Cardholder within 5 days with information on how to activate the card

7. Making a Payment to our Cardholders
All clients are recorded on our Swift System with a Client ID which matches the Client ID on the allpay Portal
We pay our clients based on the commitment on Swift
When we carry out a payment run we send all the monies to the allpay e-wallet via our ORACLE system
After a week we check that the monies have arrived in the e- wallet
We then run a report from Swift to produce a file which we upload onto the allpay Portal and this loads all the cards with the appropriate payments based on the Client ID

8. Reports and Audit Card Status Report
- Edinburgh used this report to monitor how quickly clients were
activating their allpay cards
Transaction Report Successful and Transaction Report Unsuccessful
– Edinburgh uses these reports to Audit Cardholder expenditure
Funding Account Balance
- Edinburgh uses this report to reconcile monies going in and out
Cardholder Statement
- Edinburgh uses this report to deal with queries from Cardholders

9. Any Questions? Liz Davern, Team Manager, Social Care Finance,
Lorraine Macfarlane, Team Leader, Social Care Finance