Download presentation
Presentation is loading. Please wait.
Published byAdrian Davis Modified over 6 years ago
1
Care for all the family, from Sapling to Great Oak CQC Jan 2015
The Oakwood Surgery Care for all the family, from Sapling to Great Oak CQC Jan 2015
2
Introduction NHS GMS Contract Approximately 5340 patients
Established over 40 years Purpose built surgery (now 24 years old)
3
Meet the Team (1) 3 partners 2 managers 3 administrators
6 receptionists 3 nurses 1 health care assistant / patient advocate Training practice 1Foundation doctor 2 GP Speciality Training Registrars 1 administrative apprentice
4
Meet the Team (2) Training practice 1Foundation doctor
Supervisor - Dr Phillips 2 GP Speciality Training Registrars Supervisor - Dr Eggitt Student Doctors Supervisor - Dr Harding 1 Administrative Support Officer Supervisor - Mrs Boyall
5
Meet the Team (3) Special Roles Dr Phillips Learning disability Lead
Coils Dr Eggitt Adult safeguarding lead Minor surgery Technology lead Dr Harding Child safeguarding lead (Duty Dr whilst absent) Contraceptive implants Mrs Boyall Information governance lead Mrs Cartwright Caldicott guardian Sr Woodland Infection contol (deputised lead)
6
Our vision To provide exceptional NHS Family medicine in first class surroundings for all the family, from Sapling to Great Oak.
7
Team Aims To provide to our patients at all times
Up to date, evidence based care Respect and dignity A comfortable patient journey Easy access to care Choice of care options Negotiated Care Relaxing surroundings Service with a smile
8
What have we done over the last 2 years?
Become a training practice Created capacity for the front of house team Improved communication with patients Improved patient experience Improved patient safety Online access to medical records Become a training practice Created clinical protocols Created a library Paper-light communications in house Create capacity for the front of house team Shedding contract Administrative apprentice Electronic patient arrival system Improve communication with patients Facebook Twitter Bespoke website “Bugwatch” the practice Dedicated patient advocate for most vulnerable Improve patient experience Staff customer service training Friends and family feedback SKYPE appointments Improve patient safety Bi-monthly child safeguarding meetings No longer accept telephone prescriptions requests . Increased use of technology Made the outcomes from SEA meetings more robust by reviewing outcomes of previous meetings Online access to medical records Order prescriptions Book appointments Look at results, problems, medicines and allergies
9
Strengths Patient Care Friendly, small team Training practice
Use of technology Ease of access to healthcare Good relationships with extended PHCT Flexibility Aspiration Patient Care Impressive friends and family feedback Only 3 patient complaints over the last year Positive Facebook feedback Increasingly positive feedback on NHS choices Individual written compliments from patients Friendly, small team Personable service Easy communication Close team working and support within the team Continuity for patients Training practice Up to date with medical advances and guidelines Increased use of clinical audits Use of technology Digital cameras SKYPE Electronic prescribing Ease of access to healthcare Same day appointments Telephone/SKYPE/ /internet
10
Weaknesses Capacity Access Disability friendly (wheelchair users)
Clarity of significant event outcomes Use of the PPG Objectifying our weakness and strengths Capacity Capacity to do anything other than see patients Cover (illness/annual leave) Locum use and continuity Access Patients still complain that they can’t get to see a Doctor Disability friendly (wheelchair users) Height of the check in screen Height of the reception desk Clarity of significant event outcomes We are developing a risk register and actions log based upon reflection from significant event discussions, but this has not yet been done Business planning The partners meet annually to come up with a business plan This is not done formally, worked up into a clear strategy and disseminated amongst the team Use of the PPG The PPG prefer to be contacted by and have chosen not to meet regularly face to face We think that this is a missed opportunity Untapped resource Can be used to help better understand our strengths and weaknesses
11
Next steps - develop clear strategy to do this
Plans for the future Thrive in accordance with our vision as primary care evolves over the next five years. Current discussions- “Become a hub rather than a spoke” Grow list size Expand premesis Increase staff numbers Merge? Next steps - develop clear strategy to do this
12
Thank you and Questions
Similar presentations
© 2025 SlidePlayer.com. Inc.
All rights reserved.