1. How to submit a new tech ticket/incident into new HEAT system
HEAT Service Management

2. Heat Incidents
District 11 is going to a new technology ticketing system in February. This will walk you through how to put in a tech ticket/incident. You will find the link on our school’s website that links to

3. Heat Incidents: Sign on to Heat Service Manager (Heat SM) Username: Network user ID Password: Password1

4. Heat Incident: On next home screen, you will Report an Incident using template.

5. Heat Incident: Use template to report an incident.

6. Heat Incident: You can attach a file, scroll to Save Incident, which sends to LTE/LTT.

7. Heat Incident: After you save incident, you will see this, click return to see items listed, then you can log out.

8. Heat Incident: How do I change password?