1. Asad Khan
Managing Director
Health & Public Service

2. Moving beyond a back-end tool to the forefront of the consumer and clinician experience.
84%
81%
72%
of healthcare executives believe AI will revolutionize the way they will gain information from and interact with customers.
of healthcare executives say it is extremely or very important to offer their products/services through centralized platforms/assistants or messaging bots.
of health organizations are already using intelligent virtual assistants to create better customer interactions.

3. ARTIFICIAL INTELLIGENCE IS BECOMING A COMPANY’S DIGITAL SPOKESPERSON
AI IS THE NEW UI
ARTIFICIAL INTELLIGENCE IS BECOMING A COMPANY’S DIGITAL SPOKESPERSON
Moving beyond a back-end tool for the enterprise, AI is taking on more sophisticated roles within technology interfaces. 3

4. AI plays a wide range of increasingly sophisticated roles
AT THE USER
INTERFACE
CURATOR
ADVISOR
ORCHESTRATOR
Suggesting relevant options based on previous user behavior or patterns.
Learning from but also taking action or guiding the user toward an optimal outcome.
Learning from past action and collaborating tasks across multiple channels to achieve desired outcomes.
Curator - SPOTIFY suggests weekly new music based on the user’s prior listening preferences and behaviors.
Advisor - LETTUCEBOT can identify each sprout on a farm as lettuce or a weed and provide yield optimization solutions for farmers.
Orchestrator - AMAZON ECHO connects to offline services and objects in the home to create a personalized environment.
SPOTIFY
PICWELL
LETTUCEBOT
YOUR.MD
AMAZON ECHO
ORDERLY HEALTH

5. SIMPLIFY, YET IMPROVE EXPERIENCES
…AND IT CAN BE EMBEDDED INTO INTERFACES
AI INTERFACES
SIMPLIFY, YET IMPROVE EXPERIENCES
8am
Nest thermostat turns your environment into an AI-enabled interface. It learns and improves ambient settings, optimizing for energy efficiency and personal comfort.

6. 11am 2pm 9pm Skype Translator makes
a conference call across languages a reality. Neural nets train the service so ‘voiceovers’ occur fast enough to conduct a successful live call.
Hemingway App gives on-screen real-time suggestions while writing a team memo. Behind the scenes it analyzes for clarity and readability.
You ask Amazon Echo to play relaxing music. Behind the scenes AI translates the request to source and play relevant songs from a variety of online music libraries.

7. WHY NOW? WHAT ARE DRIVERS OF THIS TREND?

8. MAKING INTER ACTIONS MORE NATURAL
RAPIDLY MATURING AI TECHNOLOGY IS
MAKING INTER ACTIONS MORE NATURAL 8

9. ADVANCED NLP
Improved accuracy in speech recognition. Advances in NLP and voice recognition accuracy enable conversational speech (only 5.9% error rate).
94.1%

10. REDUCED LATENCY 3 1.5 FOR AUTOMATIC SPEECH RECOGNITION SECONDS
From 3 seconds down to 1.5 seconds for
Amazon’s Alexa
1.5
SECONDS

11. REDUCED ERROR RATE FOR COMPUTER VISION
30%
TODAY
2012
2011
2010 0%
10%
20%
ERROR RATE
The ability for machines to recognize certain objects can exceed that of a human.

12. AI …WHICH DRIVES BETTER OUTCOMES customers companies
as your user interface AI

13. + 746% 85% THERE IS A PROLIFERATION OF AI TOOLS ACCELERATING ITS USE
Equity financing for the AI space has gone from $282 million in 2011 to $2.4 billion in 2015.
85%
Of healthcare executives surveyed anticipate making extensive investments in one or more AI-related technologies over the next three years.

14. Open source contributions from large technology leaders are abundant and investments are flooding AI technologies.
Baidu’s Warp-CTC
Intel Trusted Analytics Platform
Facebook FAIR for Torch
IBM SystemML
Open Cognition Project
Mahout
Microsoft Computational Network Toolkit
TensorFlow
H2O
MLlib
CNTK
Caffe
Torch
Bitkit
Spark
Deep learning

15. AI Healthcare’s New Nervous System

16. Top 10 AI Applications

17. 1
Workforce
Institutional Readiness 2 3
Care Reach 4
Security

18. THANK YOU