1. Presentation 3 – Mary’s VIP Home: An educational tool to showcase a connected home for an older person
Adrian Scaife
Tunstall Healthcare
Rupert Lawrence
Worcestershire telecare

2. Objectives
Raise awareness of Connected Healthcare and the Connected Home
Illustrate how Communicall Vi IP acts as an enabler for new services
Discovery and explore how existing connected services can support Mary and her family
Collect feedback to assist with future priorities

3. Mary’s VIP home Real flat at Halberg House, Pontefract
Planning started Autumn 2015
Opened to visitors February 2016
Visits every week from
Health
Social Care
Housing
Third Sector
Fire and Rescue
Users and families
Connected solutions on display continue to be updated

4. Introducing Mary- the importance of persona
Mary moved into her VIP home after her husband passed away
Previously she had cared for her husband during a long illness
She has three children Niki and Suzy who live away and a son with learning disabilities who lives independently in Wakefield
Gets lonely and sometimes depressed
Sometimes forgetful but not sure if due to depression, age or early signs of dementia
Takes medication for hypertension
She is going to be 80 this year and is looking forward to the arrival of her first Great Grandchild

5. Mary’s Connected Healthcare
Lighting control
Connected
Health
Heating control
Digital assistant
Digital inclusion
Events and reminders
Self care & wellbeing
Enabling
Preventative
Social inclusion
Supporting
carers
Activities of daily living
Mobile
Door bell
Carelock
Carbon
monoxide
Property
exit
Responsive
Gas
Falls
Fire
Pendant

6. Unobtrusive

7. User doesn’t have to be IT literate

8. Enable, geographically remote, family to provide support

9. Worcestershire Telecare Assistive Technology Showcase
“Promoting AT through effective stakeholder engagement”
Rupert Lawrence, Head of Worcestershire Telecare

10. The Challenge
The need to engage key stakeholders to consider AT as core part of care & support provision and ensure opportunities not missed
Raising awareness of the capabilities and potential of digital and mobile AT – making sure that this is as part of tailored solutions approach
Evidencing an outcomes-focused service delivery model – changing mind sets and seeing cost-benefits across whole care pathway
Integration with Health, Adult Social Care and Housing – proving the benefits for each sector

11. The Showcase
Located in Berrington Court – flagship Extra Care Facility opened in November 2016; 100 properties and restaurant, bar, cinema as well as facilities for Health and Care professionals
Case studies and multiple personas to demonstrate wider range of solutions
Flexible & tailored solutions that truly integrate with support networks and deliver outcomes
A realistic environment including on-site care & support teams – technology linked to our centre and call handling facility on-site

12. Demonstration & Results
Real-life scenarios and experience to inform TECS demonstrations – we use informed examples, we point out the potential and the pitfalls
Commissioners interest in AT “re-ignited” by real-life demonstrations – visits from over 100 people since June opening – commissioners, social workers, OTs, housing professionals, etc.
Significant increase in referrals, particularly for complex cases and much closer work with Social Care teams during assessment

13. Future Development
Increased interest from suppliers is driving the level and amount of technology we have available for demos
Increased use of mobile apps, LTC management and home automation systems
Increased self-funder visits and open events for the wider public
Joint visits with commissioners and care providers to set out expectations for their services to work in a more effective way with AT

14. Questions and Further Information
Rupert Lawrence, Head of Worcestershire Telecare
Tel: