1. Novell Workspace Introduction and Overview
Novell BrainShare 2002
Novell Workspace Introduction and Overview
Bruce Cragun
Project and Engineering Manager
Novell, Inc.
Bryan Cardoza
Product Manager
IO131—Novell Workspace Introduction and Overview

2. Agenda Why should I care about Novell Workspace?
What is the Novell Workspace user experience?
Are you just going to tell me, or are you going to show me?
What makes Novell Workspace different?

3. Sound Familiar? Basic problems
Commonly deployed collaboration tools do not facilitate work in a project team context
Employees are often involved in multiple projects and need to coordinate priorities, tasks, and deliverables across their projects
Teams often span organizational and company boundaries, but tools generally do not
People come and go on projects, and their data goes with them
Users, especially managers, want self-provisioning, but IT needs to set policy

4. User Intents Executive sponsor Project team leader Knowledge worker
I have ten projects under my responsibility—Which ones are on schedule? Which ones aren’t?
Where can my effort be best spent right now to make sure they all succeed?
Project team leader
I need to know how the project is progressing—Where are the problem areas? What is behind schedule?
Have I balanced the workload across my team?
Knowledge worker
I have a lot of work assigned to me; help me track, prioritize, and organize the work
I have many roles and responsibilities; I need to balance all of the demands on my time as I plan and organize my day

5. Today’s Environment Nature of teams changing with the economy…
Teams now span organizational boundaries (customers, suppliers, etc.)
Teams now geographically dispersed (locations, telecommuters, mobile workforce, etc.)
Team members involved with multiple efforts; overwhelming communication challenges (“I get three hundred s a day…”)
Search for ROI from Net investments…
“I know we’re all connected, so how do we get work done?”
“I can do this with a portal, but the cost of custom development is too high…”

6. Introducing Novell Workspace
A tool for making you individually productive in a team setting
Enables cross-company teams
Allows for secure, web-based access
Gives a team leader control over the team’s data

7. User Experience: Setting Up a Team
“I need a team to solve a problem”
Supply Novell Workspace with the information I know…
Identify initial team lead, initial team members
Identify mission, objectives, etc.
Identify project parameters (schedule, scope, resources)
A workspace is created for the team
The project is added to my list
My team has members from different companies
We share a common workspace on the web
Novell Workspace helps us manage our documents, track our work, and report our progress
Novell Workspace helps us get ready for our team kick-off meeting so we can get to work

8. User Experience: Team Meetings
Workspace meeting rooms help me prepare for, run, and record the results of meetings
Agenda wizards help me prepare
I can make preparatory assignments
I can attach documents, and it will always be the current copy
Everything I need to get ready for a meeting is found in the meeting room
The meeting room gives us a place to record our minutes, action items, and decisions
Since everything is in our shared workspace, we all have the same record of what happened
No more lost assignments or miscommunication

9. User Experience: Organize and Do My Work
I wear many hats—I have to organize my work across many different work teams and responsibilities
As I plan, let me focus on what’s important
I need to account for personal activities when I organize my day
Put my communications in context of my work relationships
Help me find the information I need to get my job done
Give me an intelligent way to store and manage my documents
Ease of use is paramount; don’t force me to become an expert in order to get to work
Help me keep track of how my team is progressing towards objectives

10. The Hotlist The Hotlist is central to a user’s day-to-day work
Automatically displays…
Today’s appointments
All of my tasks and action items that are overdue, due today, or due soon
Allows me to manually add additional items
Example: I need to edit the sales forecasts document this week— auto-create a task for me, then show the task and its document in my Hotlist
Allows me to postpone work
Example: I’m not going to have time today to set up the catering; remove that task from today’s Hotlist but show it to me again tomorrow

11. Task Manager Task Manager…
Is geared towards the project manager, but is available to all project members
Displays all project tasks, organized by user within milestone
Provides status information at all levels
Allows drill-down
Click on Milestone to see all task owners for the milestone
Click on Task Owner to see all tasks assigned to that person

12. User Experience: Changes in Team Membership
Team documents, appointments, assignments, etc. belong to the project first, and to people second
When people are removed from a project, their data remains with the project
Assignments and ownership of information can be easily transitioned as team membership changes
The shared team workspace and record of decisions from the meeting room helps new team members come up to speed quickly

13. User Experience: Communicating Progress and Results
Sponsor views give executives an up-to-the minute dashboard of team progress
Helps sponsors spend their time resolving problems instead of finding them
Project information can be shared with Novell Workspace users who are not project team members
What you see depends on your relationship to the team

14. Dashboard The dashboard…
Is geared to the sponsor but can be used by all project members
Displays a snapshot of all of your projects
The overall status of the project
Each milestone and its status
Provides drill-down
Click on Milestone to see expanded milestone data
Number of tasks, broken down by task status
Click on Task Status to see expanded status data
List of tasks with that status

15. Summary: What Makes Novell Workspace Different
I am the center of the universe…
Ease of use is paramount—get me working quickly
Focus on team effort is good, but I need to look across all of my personal and team efforts as I plan my work day
Other products center on IT, the tool, an application, or the project
My work is not determined by what IT thinks or has time to implement
My work does not revolve around any one team
It takes more than one vendor’s applications to get my work done

16. Summary: What Makes Novell Workspace Different (cont.)
I already have a collaborative tool set
Don’t force me to use something other than my current integrated collaborative environment (Outlook/Exchange, Notes, GroupWise®) when I already know how to perform a task there
I need an extension of my collaborative environment, not a replacement
Users want self-provisioning, but IT needs to set policy
Some consider departmentally-sourced, hosted service contracts to be disempowering
Some organizations have strong “behind-the-firewall” information security policies

17. Vision…one Net Mission
A world where networks of all types—corporate and public, intranets, extranets, and the Internet—work together as one Net and securely connect employees, customers, suppliers, and partners across organizational boundaries
Mission
To solve complex business and technical challenges with Net business solutions that enable people, processes, and systems to work together and our customers to profit from the opportunities of a networked world

21. Fit with Other Novell Collaborative Products and Services
Novell BrainShare 2002
Fit with Other Novell Collaborative Products and Services
Desk-based
workers
Deskless
workers
Partners and customers
Project
teams
Cross-org.
processes
Enterprise collaboration
Standards messaging
Instant messaging
Team collaboration
BPM …
GroupWise
NIMS™
Quasar (Codename)
Novell Workspace
eWork
Partner products
Novell eDirectory™
IO131—Novell Workspace Introduction and Overview