1. MANAGEMENT INFORMATION SYSTEMS
MIS-435
MANAGEMENT INFORMATION SYSTEMS

2. Areas of Discussion are
Fundamentals of Information Systems
Data, Information and Information Systems
Types of Information Systems
Solving Business Problems with Information Systems
Telecommunication and Networks
Database Management Systems
Management Information Systems
Decision Support Systems
Executive Information Systems
Business Information Systems
Information Systems Security and Control.

3. INTRODUCTION TO INFORMATION SYSTEMS IN BUSINESS
Lecture: ONE
INTRODUCTION TO INFORMATION SYSTEMS IN BUSINESS
This lecture will cover following topics:
What is an information system?
Why study information systems?
What managerial end users need to know?
Benefits of use network computer.

4. What is an information system?
An information system (IS) can be any organized combination of people, hardware, software, communications networks, data resources, and policies and procedures that collects, stores, retrieves, transforms, and disseminates information in an organization.
People rely on modern information systems to communicate with each other using a variety of physical devices (hardware), information processing instructions and procedures (software), communications channels (networks), and stored data (data management).

5. What is an information system?
Today end users rely on many types of information systems (IS). They might include simple manual (paper-and-pencil) hardware devices and informal (word-of-mouth) communications channels. However, in this course, we will concentrate on computer-based information systems that use computer hardware and software, telecommunications networks, computer-based data management techniques, and other forms of information technology to transform data resources into a variety of information products.

6. Why Study information Systems and Information Technology?
Information technologies, including Internet-based information systems, are playing a vital and expanding role in business. Information technology can help all kinds of businesses improve the efficiency and effectiveness of their business processes, managerial decision making, and workgroup collaboration, thus strengthening their competitive positions in a rapidly changing marketplace. This is true whether information technology is used to support product development teams, customers support processes, electronic commerce transaction, or any other business activity. Information technologies and systems are, quite simply, a necessary ingredient for business success in today’s dynamic global environment.

7. Why Study information Systems and Information Technology?
We can discuss importance of information systems in two perspectives:
An end user perspective, and
An enterprise perspective

8. Why Study information Systems and Information Technology?
An end user perspective
Anyone who uses an information system or the information it produces is an end users. This usually applies to most people in an organization, as distinguished from the smaller number of people who are information systems specialists, such as systems analysts or professional computer programmers. A managerial end user is a manager, entrepreneur, or managerial-level professional who personally uses information systems. So, most managers are managerial end users.

9. Why Study information Systems and Information Technology?
Business and other organizations need people who can use networked computer workstations to enhance their own personal productivity and the productivity of their work groups, departments, and organizations.
For example,
you should be able to use word processing and electronic mail to communicate more effectively.
You should also be aware of the management problems and opportunities presented by the use of information technology, and how you can effectively confront such challenges.
Then you can play a major role in seeing that information system resources are used efficiently and effectively to benefit your career goals and the goals of the business firms or other organizations you may work for in the future.

10. Why Study information Systems and Information Technology?
An enterprise perspective
Information systems play a vital role in the business success of an enterprise. Information technology can provide the information a business needs for efficient operations, effective management, and competitive advantage. However, if information systems do not properly support the strategic objectives, business operations, or management needs of an enterprise, they can seriously damage its prospects for survival and success. So, the proper management of information systems is a major challenge for managers.

11. Why Study information Systems and Information Technology?
Thus, the information systems function represents:
A major functional area of business that is as important to business success.
A major part of the resources of an enterprise and its cost of doing business.
An important factor affecting operational efficiency, employee productivity and morale, and customer service and satisfaction.
A major source of information and support needed to promote effective decision making by managers.
An important ingredient in developing competitive products and services that give an organization a strategic advantage in the global marketplace.
A vital, dynamic, and challenging career opportunity for millions of men and women.

12. What managerial end users need to know?
Management Challenges
Information Systems
Information Technologies
Foundation Concepts
Development Processes
Business Applications
Figure 1.1: Major areas of information systems knowledge needed by business professionals

13. What managerial end users need to know?
Foundation Concepts:
What are information systems, and why are they important to end users and their organizations? In order to answer this question, you need to understand what the basic components and types of information systems are. You should learn some fundamental behavioral and technical concepts that will help you understand how information systems can support the business operations, managerial decision-making, and strategic advantage of business firms and other organizations.

14. What managerial end users need to know?
Technology:
What should end users know about the technologies used in computer-based information systems? The answer to this question is that they should have an understanding of major concepts, developments, and management issues in information technology- that is, hardware, software, telecommunications, database management, and other information processing technologies.

15. What managerial end users need to know?
Applications:
In what ways can information systems assist end users and organizations in accomplishing their work activities and meeting their strategic objectives? Answer this question requires a knowledge of the major applications of information systems for end user activities and the operations, management, and competitive advantage of business firms and other organizations. You should gain a basic understanding of information systems concepts and applications in areas such as end-user computing, office automation, transaction processing, the functional areas of business, management reporting, decision support, executive support, competitive advantage, and artificial intelligence.

16. What managerial end users need to know?
Development:
How should end users or information specialists develop information systems solutions to business problems? To answer this question, you should learn some fundamental problem-solving and development concepts. You should understand how methodologies such as the system approach, the system development life cycle, and prototyping can used by end users and IS specialists to construct information systems applications that successfully meet end user and organizational needs

17. What managerial end users need to know?
Management:
How should business end users meet the major challenges they face in managing information technology in their organization? Answering this question requires understanding what methods you can use to manage the resources, technologies, and activities of information systems.

18. Benefits of use network computers
Industry or Function
Application
Benefits
Marketing
Track status of promotions
Identify purchase influences and timing of decisions
Prepare reports on site
Better information on sales activities
Reports get done more quickly
Distribution
Bill of leading data and calculations
Delivery and field sales data collection
Enter and track parcel data
More timely information on field operations
Better customer service
Field Service
Remote access to parts catalog and availability
Troubleshooting support
Repair handbooks
Scheduling and dispatching
Service records
Payment and receipt records
Better service to customer
More efficient scheduling

19. Benefits of use network computers
Transportation
Airline and train schedules
Reservations
Rental car check-in and receipt generation
Monitor on time performance
Convenience to customers
Replace paper forms and records
More timely information
Financial Services
Stock exchange floor trader support
More accurate records
Reduces risk of fraud
Wholesale
Record sales results
Send results to corporate mainframe
Receive updates on product prices and availability
More accurate and timely information
Eliminate unnecessary phone contracts
Cuts paperwork
Retail Sales
Capture sales and demographic data
Update inventory data
Assesses promotional results
Tighter control over field operations
Insurance
Access corporate data for quotes
Perform complex rate calculations.
Quicker quotations to customers.