1. LEADERSHIP as QUALITY DRIVER in our FACILITY MANAGEMENT EDUCATION
Anne AG Staal Beng MA DMS MBA
Senior Lecturers and Researchers
(Dr. Ab Reitsma)
Dr Ab Reitsma CFM &
Anne Staal Beng MA DMS
with research material of J Krips MA

2. Presentation (16 slides)
Leadership as Quality Driver in FM Education
Presentation (16 slides)
Intro – what is FM in Holland
Value of Dutch FM model
People; mgmt versus leadership
Two examples from our Education
- Elective Purchasing Management
- Elective 4 Dimensional Leadership
Wrap-up & Discussion

3. 2 Value of Dutch FM model Dutch FM model - PEOPLE
Leadership as Quality Driver in FM Education
2 Value of Dutch FM model
IFMA (US) Definition
Integration of processes within an organization to maintain and develop the agreed services which support the effectiveness of its primary activities. (EN norm)
A profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology.
EuroFM Definition
Dutch FM model - PEOPLE

4. 2 Value Dutch FM model (cont'd)
Leadership as Quality Driver in FM Education
2 Value Dutch FM model (cont'd)

5. 2 Value Dutch FM model (cont'd)
Sustainable Facility Leadership: People First!
2 Value Dutch FM model (cont'd)

6. 2 Value Dutch FM model (cont'd)
Leadership as Quality Driver in FM Education
2 Value Dutch FM model (cont'd)
External factors

7. Leadership as Quality Driver in FM Education
3. People

8. Self-managing skills (intrapersonal and professional)
Sustainable Facility Leadership: People First!
Bachelor Business Administration competencies (9)
Developing a vision of change and trends in the external environment
Analyzing policy issues, translating them into policy objectives and alternatives and decision-making
Applying HRM in the organization’s strategy
Designing, controlling and improving business and organizational processes
Analyzing financial and legal aspects, internal processes and the business or organizational
environment in order to improve coordination and interaction
Developing, implementing and evaluating a change process
Social and communication skills (interpersonal and organizational)
Self-managing skills (intrapersonal and professional)
Creating added value for people and organizations in the
areas of property management and services

9. Leadership as Quality Driver in FM Education
3 Mgmt vs Leadership

10. Leadership as Quality Driver in FM Education
4 ??? Mgmt vs Leadership ???

11. 4. Examples from our education
Leadership as Quality Driver in FM Education
4. Examples from our education
Elective on Purchasing Management
Elective on 4 Dimensional Leadership
4 D L

12. 4a. 4 Dimensional Leadership
Leadership as Quality Driver in FM Education
4a. 4 Dimensional Leadership
The Whole Person Paradigm (Covey, 2004)

13. Leadership as Quality Driver in FM Education
4a. Leadership (cont’d)
Differs from Management (e.g. McGregor, 1970; Kotter, 1996)
Management: IQ, WHAT & HOW: DISTRUST
Leadership: balance, EQ, SQ & WHY: TRUST
Leadership starts from within (Wiersma 2011, Covey, 2004)
Starts small
Inspires others
Is holistic
==> students take the lead.

14. 4a. Our Education on Leadership (cont’d)
Leadership as Quality Driver in FM Education
4a. Our Education on Leadership (cont’d)
Brings theory into practice
Sharing real life experiences
Analyzing students experiences
Analyzing and coaching organizations

15. 4a. Our Education on Leadership (final)
Leadership as Quality Driver in FM Education
4a. Our Education on Leadership (final)
Does it work? Some quotes:
Students: 
Competitive advantage: more maturity
Near future: we need more leadership!
Lecturers: 
We learn from students
Generations CAN learn from each other
Business: 
My managers coach students & vice versa
Students coach my employees

16. 4b. Our Education on Purchasing Mgmt
Leadership as Quality Driver in FM Education
4b. Our Education on Purchasing Mgmt
- To become young purchasing professionals
- Guest lectures from industry & experts
- Theory (Q1) and Traineeship (Q2)
- (Comparable to CIPS 3-4)
Blue
Public
Purple
Industry
Green
Health
Red
Consultancy

17. How they influence Roles they play
Leadership as Quality Driver in FM Education
4b. Our Education Purchasing Mgmt (cont'd)
- Young people, just mastering the trade
- How can they influence their environment?
- What roles must they play?
(Based on research by J. Krips, MA Hanze university; 2011)
How they influence
Roles they play
Be passionate
Managing stakeholders
Work hard
Giving advice
Supervision
Managing team & project
Use good tools
Initiating change

18. 4b: Purchasing leadership: Are we there?
Leadership as Quality Driver in FM Education
4b: Purchasing leadership: Are we there?
Company feedback on purchasing students:
Purchasing skills = OK!
Project management = OK!
More team work skills !
More research skills !
More leadership skills !
(J Krips, 2011)

19. Leadership as Quality Driver in FM Education
5 Students need both?

20. 5 Quotes & Discussion (with your neighbour)
Leadership as Quality Driver in FM Education
5 Quotes & Discussion (with your neighbour)
1. I prefer students with professional / management skills instead with leadership skills.
2. Leadership is everywhere – even in students. That's why my company uses students.

21. Thank You!
&
More Questions Please