1. Susanne Caarls October 2010
People at the heart of local democracy through the Strategy for Innovation and Good Governance at Local Level
Susanne Caarls
October 2010

2. People at the heart of local democracy
Strategy for Innovation and Good Governance at Local Level
12 Principles

3. Principle 3 Efficiency and Effectiveness
Results meet the agreed objectives
Best possible use is made of resources available
Performance management systems make it possible to evaluate and enhance the efficiency and effectiveness of service
Audits are carried out at regular intervals to assess and improve performance.

4. European Label of Governance Excellence
Learning tool and should help local authorities to:
Understand their strengths and weaknesses
Improve quality of local governance
Take inspiration from best practices
It is symbolised by a crystal dodecahedron

5. Achievement of the Label
Application to national/ regional stakeholders platform and submit:
A self assessment matrix
Results of questionnaires addressed to citizens
Results of questionnaires addressed to elected representatives
Be a learning municipality!

6. Latest developments
Development of the self assessment tool and questionnaires
Set up rules and procedures for national or regional stakeholders platforms
Before the end of the year the first accreditation: Bulgaria
Others will follow soon.

7. Conclusions Local authorities can use
The Strategy for Innovation and Good Governance at Local Level
The European Label of Governance Excellence
To improve their quality of good governance and make sure the
to improve the quality of service delivery and make sure that is efficient and effective.